Latest news with #TashaHill
Motor 1
23-07-2025
- Automotive
- Motor 1
‘Did I Mention the Motor Blew Up On It?:' Woman Buys Brand-New Jeep Wagoneer. Then It Makes This Sound in the Target Parking Lot
It only takes a few seconds of the viral TikTok clip from creator Tasha Hill (@tashagodfrey295) to clearly hear that something is wrong with her Jeep Wagoneer. As it circles and maneuvers around a Target parking lot near Canton, Georgia, all manner of scraping and grinding emanates from the vehicle, which the owner said has been a constant source of frustration. In her TikTok caption, Tasha claims her Jeep Wagoneer has been plagued with persistent and varied mechanical issues since she purchased it new two years ago. Most recently, a loud grinding or clattering sound has resurfaced, a problem she says has occurred sporadically since the early days of ownership. However, according to Hill, technicians were unable to replicate the issue, and because she had no video documentation at the time, no repair action was taken. That grinding sound is just one in a string of frustrations. Tasha alleges that the SUV experienced a complete engine failure, which she claims was attributed to an issue with the coolant reservoir, a point she disputes. She also references a claim from a dealership that wiring damage was caused by rodents, but says no physical evidence was ever provided to support that diagnosis. Rodent damage is a documented and relatively common issue , especially in vehicles with soy-based wire coatings. In another incident, she says the vehicle's electrical system failed, draining the battery and leaving the Wagoneer immobilized. Throughout this period, Tasha claims she has received little to no support from her selling dealership, Shottenkirk Chrysler Dodge Jeep Ram. She says communications with Stellantis corporate support have stalled, despite multiple assurances that a case manager would return her calls. As of her last update, she and her husband have initiated legal proceedings, although she notes that they've yet to speak with anyone who can provide case details. What Could Cause This Sound? The grinding and clattering captured in Hill's video appears to occur during low-speed maneuvering, suggesting the issue may be tied to drivetrain or suspension components . Transfer case or differential systems manage torque distribution to the wheels and are particularly complex in full-time 4WD setups, such as those found in the Jeep Wagoneer. A damaged planetary gear set , worn clutches, or a malfunctioning actuator can produce audible grinding noises, especially when the vehicle is in motion. Another candidate is failing CV joints or half shafts, particularly if the noise intensifies during steering input. Inadequate lubrication or worn boots can lead to joint binding or clatter , a failure mode not uncommon in heavier vehicles under stress. Similarly, damaged suspension components , such as bushings, sway bar links, or control arms, can cause metal-on-metal contact during body roll or wheel articulation. A less visible, but still plausible, explanation involves electronic drivetrain management. The Wagoneer's Selec-Terrain system and adaptive ride suspension rely on software to adjust traction and damping. If sensor data is corrupted or software is miscalibrated, it could create conflicting signals to the transfer case or air suspension, resulting in drivability symptoms without any diagnostic trouble code (DTC) being stored. A mechanic weighing in on the clip offered their assessment based on what sounds like a deep familiarity with Stellantis vehicles. 'That is either transfer case is locked in 4x4 or if rear differential has a limited slip or electronic locker that could also be locked in,' they wrote. 'Just a FYI Dodge, Jeep, Chrysler are some of the worst vehicles to diagnose and repair. Parts are crazy expensive and usually back-ordered months out. We have to pay a subscription fee to be able to hook a scan tool to them to simply read fault codes. I tell everyone to steer clear of any and all of their vehicles.' When Customer Service Goes Silent The silence Tasha said she's experiencing from the dealership and manufacturer underscores a deeper problem faced by many consumers when dealing with intermittent or undocumented mechanical failures: The burden of proof often falls squarely on the owner. When a vehicle exhibits sporadic symptoms without throwing fault codes , technicians may not be able to validate the problem under warranty terms. That's why consumer advocates recommend recording videos, tracking incidents in a detailed logbook, and ensuring all service visits are documented with written descriptions. Edmunds offers a detailed guide on how to do this effectively. If the issues persist, Lemon Law protections may apply, though these laws vary significantly by state. In general, a vehicle qualifies if a substantial defect remains unresolved after a reasonable number of attempts, typically within the first 12 to 24 months or 12,000 to 24,000 miles. Owners can consult resources like or contact a local Lemon Law attorney for guidance. It's also important to understand the limits of dealership service teams and case managers . Once a dispute enters legal territory, original equipment manufacturer representatives are often restricted from further communication without legal clearance. In the absence of formal resolution, social media has become a modern escalation tool, with TikTok and Facebook posts sometimes prompting faster corporate attention than formal support channels. Motor1 reached out to the creator via online comment, and to the dealership via phone and email. Now Trending 'Do You Really Think I Need New Tires?:' Dealership Says Customer Needs New Tires. Here's How to Tell if Yours Are Worn Out 'HOA President About to Show Up:' Man Says There's a Recall on Kias, Hyundais Over Brakes. Then He Shows What Can Happen Get the best news, reviews, columns, and more delivered straight to your inbox, daily. back Sign up For more information, read our Privacy Policy and Terms of Use . Share this Story Facebook X LinkedIn Flipboard Reddit WhatsApp E-Mail Got a tip for us? Email: tips@ Join the conversation ( )
Motor 1
08-07-2025
- Automotive
- Motor 1
‘Did I Mention the Motor Blew Up On It?' Woman Buys Brand-New Jeep Wagoneer. Then It Makes This Sound in the Target Parking Lot
A couple demonstrates the issue with their Jeep Wagoneer in a Target parking lot. They say they've been unable to get answers from the automaker or the dealership where they purchased the vehicle. TikTok user Tasha Hill (@tashagodfrey295) posted a video showing their Jeep struggling through a shopping center parking lot on June 24. Hill's husband drives around in slow circles as the Jeep makes an odd stuttering sound. In the caption, Hill wrote that she attempted to address the issue with Dodge, Jeep, Chrysler, and Shottenkirk Chrysler Dodge Jeep Ram, which is the dealership where they purchased the vehicle. 'This specific problem here has happened numerous times since the beginning, in which I was told that since they couldn't duplicate the problem and I didn't have a record of it, they couldn't fix it or know what the problem was,' she wrote. 'Well, it finally did it to my husband and we have it recorded. Still, lo and behold: No one can do anything about it.' Hill said this happens sporadically as she drives down the road. According to her, Chrysler promised to assign her a case manager, but she hasn't heard from anyone or been able to connect when they call. 'Did I also mention they can't give us the name of the person handling our case nor can we speak to that person??' she wrote. 'That's not suspicious at all.' The Jeep Wagoneer's Mixed Reviews Jeep is one of several auto brands owned by parent company Stellantis. The list also includes Chrysler, Dodge, and Ram. Just four and a half years after it was created through the merger of Groupe PSA and Fiat Chrysler, Stellantis faces a series of issues, and chief among them is customer discontent with its high-end Jeep models. Hill said her Wagoneer is two years old, which would make it a 2023. Back in 2023, we praised the Hurricane 3.0-liter twin-turbo straight-six engine for its "smooth, quiet charm." However, the customer experience was more uneven. Kelley Blue Book reviews of that model year mention electrical, reliability, and depreciation issues. One owner wrote, 'Something new breaks every other week.' In January, the company announced a recall of nearly 80,000 Cherokee and Wagoneer vehicles due to an issue with the rearview camera. Viewers Diagnose the Issue In the comments section, several viewers suggested Hill's issue could be a problem with the Wagoneer's four-wheel drive . 'Same thing happened with my 4x4 Ford Explorer,' wrote one person. 'I had my 4x4 disconnected and it was fine. The computer got stuck in 4x4 and would not release.' A second person agreed, 'Change the fluid in your rear differential. Make sure you use the correct fluid and additive.' Other viewers just expressed relief that the video wasn't about Hill being stalked in the parking lot by an unidentified person. 'Please put a better caption,' someone wrote. 'I thought this guy was circling to get you or something.' Motor1 reached out to Hill via TikTok comment and direct message for comment. Now Trending 'You're Gonna Cost Yourselves Thousands:' Expert Reveals the Real Reason You Can't Custom Order a Toyota. Is There a Workaround? 'That's One Way to Get a Free Rental:' Mechanic Calls Out Customers Who Get Their Car Serviced Just Before a Road Trip Get the best news, reviews, columns, and more delivered straight to your inbox, daily. back Sign up For more information, read our Privacy Policy and Terms of Use . Share this Story Facebook X LinkedIn Flipboard Reddit WhatsApp E-Mail Got a tip for us? Email: tips@ Join the conversation ( )
