Latest news with #ThreeMobile
The Sun
2 days ago
- Business
- The Sun
Three Mobile customers urged to apply for compensation after network went down for 14 hours
THREE Mobile customers are being urged to file complaints and seek compensation following a 14-hour outage. Tens of thousands of customers reported being unable to make or receive phone calls or send SMS text messages on Wednesday. 1 The outage began at 8am, with angry customers flooding social media with complaints. Three, which recently merged with Vodafone, swiftly acknowledged the issue with a post on X (formerly Twitter). It read: "We're aware of an issue affecting voice services and are working hard to fix it. " Data services are working normally. Please accept our apologies for any inconvenience caused." Despite the early update, the mobile network didn't confirm the issue was resolved until 10pm last night. Since then, many customers have asked if they'll get compensation. A third customer said: "I hope we all get compensated from you." So, can customers claim compensation? Three Mobile network down with customers unable to make or receive calls We reached out to Three, but the company declined to confirm if it will pay out. Telecom regulator Ofcom has an automatic compensation scheme for broadband and landline customers when services are disrupted. However, mobile customers aren't covered and don't receive the same protection for connection issues. That said, you can still request compensation directly from your provider. Simrat Sharma, Uswitch mobiles expert, said: "Three's reported outages this week will be incredibly frustrating for customers - and it's understandable that many will be thinking about compensation. "Ofcom advises that compensation for mobile signal outages is 'dependent on the circumstances'. "But in extreme cases where repairs take much longer, you may be entitled to an additional refund or account credit. "If you've experienced huge disruption from the outage, don't hesitate to contact your provider to see if they can help." Customers can use the 'Live Chat' feature on Three's website or dial 333 from their mobile to file a complaint and request compensation. It's likely compensation would be considered on a case by case basis, for example if you use your phone for your business and you were unable to make calls or if you needed to use your phone urgently, then it might be worth logging a complaint. There's no guarantee on whether compensation will be paid - but it might be worth asking. An Ofcom spokesperson added: "Anyone who has been affected by this outage should get in touch with Three directly, and if they are dissatisfied then they can consider logging a formal complaint." How to complain and WIN compensation If your provider hasn't fixed the issue on time or you're unhappy with the delay, follow the formal complaints process. Take screenshots of the outage on your phone and note how long your service was down. Be clear about any extra costs you faced because of the outage, as you might be able to claim them back. To complain, call Three on 333 or use their live chat. Keep copies of receipts or bills to show any extra costs caused by the outage – these will help strengthen your case. If your formal complaint doesn't resolve the issue, you can ask for a "deadlock letter" after eight weeks and take your dispute to an Alternative Dispute Resolution (ADR) scheme. ADR schemes are free and act as an independent mediator between you and your provider when complaints can't be settled directly. There are two ADR schemes in the UK - the Communications Ombudsman and CISAS. Providers must be part of one, and you can check which scheme covers your provider at Three is a member of the Communications Ombudsman. To file a complaint, you can fill out the claims form on the ADR scheme's website by visiting or send a letter. The ADR scheme looks at the evidence from you and your provider before making a decision. If it agrees you should get compensation and you accept the decision, your network has 28 days to pay. If you reject the decision, you won't be able to claim the resolution offered. CUT YOUR TELECOM COSTS By James Flanders, Chief Consumer Reporter Switching contracts is one of the single best ways to save money on your mobile, broadband and TV bills. But if you can't switch mid-contract without facing a penalty, you'd be best to hold off until it's up for renewal. But don't just switch contracts because the price is cheaper than what you're currently paying. Take a look at your minutes and texts, as well as your data usage, to find out which deal is best for you. For example, if you're a heavy internet user, it's worth finding a deal that accommodates this so you don't have to spend extra on bundles or add-ons each month. In the weeks before your contract is up, use comparison sites to familiarise yourself with what deals are available. It's a known fact that new customers always get the best deals. Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, allowances and provider. This should make it easier to decide whether to renew your contract or move to another provider. However, if you don't want to switch and are happy with the service you're getting under your current provider - haggle for a better deal. You can still make significant savings by renewing your contract rather than rolling on to the tariff you're given after your deal. If you need to speak to a company on the phone, be sure to catch them at the right time. Make some time to negotiate with your provider in the morning. This way, you have a better chance of being the first customer through on the phone, and the rep won't have worked tirelessly through previous calls which may have affected their stress levels. It pays to be polite when getting through to someone on the phone, as representatives are less inclined to help rude or aggressive customers. Knowing what other offers are on the market can help you to make a case for yourself to your provider. If your provider won't haggle, you can always threaten to leave. Companies don't want to lose customers and may come up with a last-minute offer to keep you. It's also worth investigating social tariffs. These deals have been created for people who are receiving certain benefits.
Daily Mail
4 days ago
- Daily Mail
Three is DOWN: Mobile network crashes - leaving thousands of frustrated Brits unable to make or receive calls
It is one of the most popular mobile networks in the UK. But Three Mobile UK now appears to be down in an outage which has affected thousands of Britons. According to Down Detector, issues began shortly after 08:00 BST, peaking at over 9,300 reports. According to customer reports, 79 per cent of affected users are unable to make voice calls with a further 17 per cent unable to access phone signal. The outage is also affecting the ID Mobile and Smarty networks, which are owned by Three Mobile. There are currently 822 reports of service disruptions for Smarty and 1,900 outage reports for ID Mobile in Down Detector. In a statement posted on X, formerly Twitter, Three UK wrote: 'We're aware of an issue affecting voice services and are working hard to fix it. 'Data services are working normally. Please accept our apologies for any inconvenience caused.'
Scottish Sun
4 days ago
- General
- Scottish Sun
Three Mobile network down with customers unable to make or receive calls
We've explained if you'll be entitled to compensation PHONE FAIL Three Mobile network down with customers unable to make or receive calls Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) THOUSANDS of Three mobile customers have been left unable to make or receive phone calls. Problems started on Wednesday morning, with more than 9,300 issues logged by customers on the outage detection site Down Detector. Sign up for Scottish Sun newsletter Sign up 1 Issues started at 8am on Wednesday morning More than 79% of the customers on the website report that they are having issues with their voice call services. One customer said on X (formally Twitter): "What's going on with the network guys? "I can't receive or make calls." Another customer said: "No incoming or outgoing calls are becoming regular occurrences now. Time to switch." A third added: "It honestly feels like the network is down more than it's up. "I have to rely on WhatsApp calling most of the time." The network provider has more than ten million mobile customers across the UK. It's understood that iD Mobile and Smarty, which both run on the Three network, are also impacted by the outage. A spokesperson for Three told The Sun: "We are aware of an issue affecting a small percentage of voice services and are working hard to fix it. "Data services are working normally. Please accept our apologies for any inconvenience caused." Are you owed cash from an outage? If you're suffering issues with your internet, call or mobile services then you may be entitled to compensation. Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service. If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit. If you're without service for a sustained period of time then you may have the right to leave without incurring a fee. If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch. You can also speak to Three Mobile via its live chat service on the app. If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
The Sun
4 days ago
- General
- The Sun
Three Mobile network down with customers unable to make or receive calls
THOUSANDS of Three mobile customers have been left unable to make or receive phone calls. Problems started on Wednesday morning, with more than 9,300 issues logged by customers on the outage detection site Down Detector. 1 More than 79% of the customers on the website report that they are having issues with their voice call services. One customer said on X (formally Twitter): "What's going on with the network guys? "I can't receive or make calls." A spokesperson for Three said on X: "We're aware of an issue affecting voice services and are working hard to fix it. "Data services are working normally. Please accept our apologies for any inconvenience caused."
The Sun
16-06-2025
- Business
- The Sun
I used free mobile service that instantly boosted my 5G signal – plus I get Disney+ at no extra cost and Prime for £1
GOOD CALL I also found a way to keep my bills down All recommendations within this article are informed by expert editorial opinion. If you click on a link in this story we may earn affiliate revenue. , Assistant Technology and Science Editor Published: 10:38, Updated: 10:38, CHANCES are you've stuck to the same mobile network for donkey's years and not bothered to switch. The process is a hassle and you don't really know whether what you're switching to is any better. 5 5 But some providers have come up with a clever idea to give you a free trial of their network - and you don't need to give up your existing provider while you're trying it out. Vodafone started it last year at the Glastonbury Festival and have been doing it at other events and locations too. Three Mobile has been doing the same. I've had several frustrations with my provider, O2, for years - notably, seeing full bars of 5G on my iPhone and web pages just not loading. The final straw was when I left work a few weeks ago and Citymapper just wouldn't load to show my bus times, meaning I was late meeting a friend. In the end, I had to go back into the office to use Wi-Fi instead. I remembered Vodafone had just introduced its free network trial in London so I decided to give it ago. I loved O2 for price, O2 Priority perks and roaming but I realised the network didn't really deliver in the places I needed it to - around work, on my train route and crucially near my new home. Of course, network coverage varies from place to place, and I'm sure O2 performs better in some areas of the country. But for me, it's not really delivering so trying Vodafone seemed like a good way to go before making any big decisions. Apple interview with Greg Joz Joswiak on new artificial intelligence, screening, hold assist, carplay, liquid glass and ios updates Belfast, Sheffield, Liverpool and Watford are the latest areas where Vodafone is offering the trial to anyone. You can scan QR codes around these places to take advantage or you can simply visit Vodafone's website. It'll load onto your phone as a second eSIM and works instantly after about five minutes of setting up. This means your existing phone number will continue to work as normal with your existing provider. Just be sure to set the Vodafone SIM as the main source of data so you can really see whether it's better than your existing provider. You should be able to do this during set-up but if you miss it you can adjust after in your phone's settings. The trial provides you with seven days of completely free 50GB data, 500 minutes and 500 texts. And, if like me, you like what you got then you can make the jump and switch completely in the usual way. I found a good offer for Vodafone via that included cashback as well so that my monthly costs overall haven't gone up. EXTRA OFFERS AND FREEBIES As well as getting better 5G in the areas that matter to me, Vodafone also has its own selection of offers and freebies with VeryMe Rewards. I will miss O2 Priority, especially the ability to get concert tickets early. But Vodafone VeryMe has a lot of great offers on rotation. I was able to get hold of Disney+ for free for three months. And you can get Amazon Prime for £1 for three months as well, so it all helps save money. The other perk from O2 that I'll miss is the free roaming across Europe whenever I'm on holiday. Vodafone does have an eight day roaming pass for £15 or 15 day pass for £20 but I managed to find separate eSIM providers online that were much cheaper. All prices in this article were correct at the time of writing, but may have since changed. Always do your own research before making any purchase. 5 5 5
