Three Mobile network down with customers unable to make or receive calls
We've explained if you'll be entitled to compensation
PHONE FAIL Three Mobile network down with customers unable to make or receive calls
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THOUSANDS of Three mobile customers have been left unable to make or receive phone calls.
Problems started on Wednesday morning, with more than 9,300 issues logged by customers on the outage detection site Down Detector.
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Issues started at 8am on Wednesday morning
More than 79% of the customers on the website report that they are having issues with their voice call services.
One customer said on X (formally Twitter): "What's going on with the network guys?
"I can't receive or make calls."
Another customer said: "No incoming or outgoing calls are becoming regular occurrences now. Time to switch."
A third added: "It honestly feels like the network is down more than it's up.
"I have to rely on WhatsApp calling most of the time."
The network provider has more than ten million mobile customers across the UK.
It's understood that iD Mobile and Smarty, which both run on the Three network, are also impacted by the outage.
A spokesperson for Three told The Sun: "We are aware of an issue affecting a small percentage of voice services and are working hard to fix it.
"Data services are working normally. Please accept our apologies for any inconvenience caused."
Are you owed cash from an outage?
If you're suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
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