Latest news with #UKCivilAviationAuthority
Rhyl Journal
36 minutes ago
- Rhyl Journal
How to claim compensation if a flights cancelled or delayed
Travelling can be stressful, especially if you get ill, lose your luggage or your flight is delayed or even cancelled. However, if you are ever in a situation where your transport has been delayed or cancelled, you can claim compensation. The UK Civil Aviation Authority (CAA) has shared everything you need to know if you get caught in a disruption. As the CAA states, if you think you "have the right to claim compensation or reimbursement, you should contact your airline or airport directly." This is because compensation is not automatic, meaning you will need to contact your airline directly to make a claim. Many airlines and airports already have claim procedures you can follow, which can normally be found on their websites. If you are unsure how to write a claim, you can find an example via the CAA's website here. The UK Civil Aviation Authority (CAA) states that airlines must provide you with care and assistance if your flight is cancelled under UK law. This means they need to provide people with accommodation if they are re-routed to the next day, transport to and from the accommodation, a reasonable amount of food and drink (usually as vouchers) and a means for you to communicate (often by refunding the cost of your calls). The authority adds: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it." Flights can be delayed or cancelled for a number of reasons, including bad weather (Image: Canva) If there is major disruption, airlines are not always able to arrange care and assistance for all passengers. In those situations, the CAA recommends organising your own accommodation and transport and claiming the cost back later. It adds: "If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable. "Airlines are unlikely to refund you for things like luxury hotels or alcohol. Some will provide guidance on reasonable costs." Additionally, your airline must offer you the option to receive a refund for all parts of your ticket that you have not used or choose an alternative flight for. According to MoneySuperMarket, you are not entitled to compensation, as it shares: "Generally speaking, you are only entitled to compensation if your flight is delayed for more than 3 hours and if it was the airline's fault. Recommended Reading Travel expert issues passport warning to millions booking holidays this year Holiday insurance mistake leaves mum stranded in Kenyan hospital When is my UK passport too damaged to use for travel? All you need to know "This does not include things that are outside of the airline's control though - for example, a security risk or bad weather conditions, or in this case, a technical issue. "While travellers can challenge the airline's definition of extraordinary circumstances through the Civil Aviation Authority (CAA), it's highly likely that an unprecedented technical outage would qualify. "This means affected travellers should turn to their travel insurance rather than their airline."
North Wales Chronicle
an hour ago
- North Wales Chronicle
How to claim compensation if a flights cancelled or delayed
Travelling can be stressful, especially if you get ill, lose your luggage or your flight is delayed or even cancelled. However, if you are ever in a situation where your transport has been delayed or cancelled, you can claim compensation. The UK Civil Aviation Authority (CAA) has shared everything you need to know if you get caught in a disruption. As the CAA states, if you think you "have the right to claim compensation or reimbursement, you should contact your airline or airport directly." This is because compensation is not automatic, meaning you will need to contact your airline directly to make a claim. Many airlines and airports already have claim procedures you can follow, which can normally be found on their websites. If you are unsure how to write a claim, you can find an example via the CAA's website here. The UK Civil Aviation Authority (CAA) states that airlines must provide you with care and assistance if your flight is cancelled under UK law. This means they need to provide people with accommodation if they are re-routed to the next day, transport to and from the accommodation, a reasonable amount of food and drink (usually as vouchers) and a means for you to communicate (often by refunding the cost of your calls). The authority adds: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it." Flights can be delayed or cancelled for a number of reasons, including bad weather (Image: Canva) If there is major disruption, airlines are not always able to arrange care and assistance for all passengers. In those situations, the CAA recommends organising your own accommodation and transport and claiming the cost back later. It adds: "If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable. "Airlines are unlikely to refund you for things like luxury hotels or alcohol. Some will provide guidance on reasonable costs." Additionally, your airline must offer you the option to receive a refund for all parts of your ticket that you have not used or choose an alternative flight for. According to MoneySuperMarket, you are not entitled to compensation, as it shares: "Generally speaking, you are only entitled to compensation if your flight is delayed for more than 3 hours and if it was the airline's fault. Recommended Reading Travel expert issues passport warning to millions booking holidays this year Holiday insurance mistake leaves mum stranded in Kenyan hospital When is my UK passport too damaged to use for travel? All you need to know "This does not include things that are outside of the airline's control though - for example, a security risk or bad weather conditions, or in this case, a technical issue. "While travellers can challenge the airline's definition of extraordinary circumstances through the Civil Aviation Authority (CAA), it's highly likely that an unprecedented technical outage would qualify. "This means affected travellers should turn to their travel insurance rather than their airline."
The Guardian
19 hours ago
- The Guardian
UK flight delays: disruption at airports in London area
Update: Date: 2025-07-30T15:59:23.000Z Title: London Gatwick airport Content: UK air traffic control restricting flights due to 'technical issue' Jakub Krupa Wed 30 Jul 2025 11.59 EDT First published on Wed 30 Jul 2025 11.38 EDT 11.59am EDT 11:59 UK Civil Aviation Authority is actively directing passengers to its guidance for passengers affected by delays, saying 'remember that you have passenger rights if this happens.' 11.57am EDT 11:57 has now reported that the issue impacting outbound flights 'has now been resolved,' but warned that 'there are some delays at London Gatwick while operations resume.' 11.55am EDT 11:55 Flightradar24 data is now showing first flights departing from airports that previously reported disruptions, with British Airways SHT8W flight from London Heathrow Airport to Edinburgh taking off a moment ago, with about 55 minutes delay. Updated at 11.57am EDT 11.52am EDT 11:52 Back in 2023, a previous glitch affecting Nats, the company that provides national air traffic control services in the UK, meant the system was out of action for several hours causing disruption to more than 700,000 passengers. Here is what we know about what happened in 2023: There was also a similar outage at Nats national centre in Swanwick, Hampshire in 2014, that resulted in dozens of flights being cancelled and delayed. 11.48am EDT 11:48 Jakub Krupa The scale of the disruption caused by the outage is yet to become clear, but it's worth remembering that this is happening during what is a very busy summer period, and so could have knock on effects on what is usually an already very tight flight schedule. 11.38am EDT 11:38 We now have a further update from Nats, saying it has restored the system affected by the outage and will work with airlines to minimise disruption caused. Here is their statement: 'Our engineers have now restored the system that was affected this afternoon. We are in the process of resuming normal operations in the London area. We continue to work closely with airline and airport customers to minimise disruption. We apologise for any inconvenience this has caused.' 11.38am EDT 11:38 Edinburgh Airport has now reported being affected by the technical outage too. In a post on X, it said: 'Due to a technical issue impacting NATS, all departures from Edinburgh Airport are currently being held. We are waiting for further information from NATS and will provide updates when possible. Please check with your airline for the latest information on your flight.' 11.38am EDT 11:38 Flightradar24 tracking service reported earlier that 'as per Eurocontrol, technical issues have closed the London CTA, affecting flights across the southern UK.' 11.38am EDT 11:38 UK flights in the London area are affected by delays after Nats, the UK air traffic control authority, said it was restricting flights due to a 'technical issue' at NATS Swanwick air traffic control centre 'in order to ensure safety, which is always our first priority.' In a statement on social media, it added: 'Our engineers are working hard to resolve the problem as quickly as possible and we are working closely with airlines to help minimise disruption. At this stage we cannot say how long it will be before operations are back to normal.' Gatwick Airport reported impact on all outbound flights across the UK, while London City Airport said 'flights in and out of London airports - including London City Airport - might be delayed or subject to cancellation.'
The National
16-07-2025
- Business
- The National
UK lifts ban on Pakistani airlines after five years
Britain has lifted a ban on Pakistani airlines following improvements in the country's aviation safety standards, the UK's diplomatic mission in Islamabad said on Wednesday. The UK's Air Safety Committee imposed the ban after Pakistan's aviation minister disclosed in June 2020 that nearly one-third of the country's pilots had cheated in their licence exams. The claim came after a Pakistan International Airlines crash killed 97 people on May 22, 2020, in the southern city of Karachi. The disaster was attributed to human error by the pilots and air traffic control Wednesday's announcement follows a broader international recognition of Pakistan's efforts to improve air safety. Earlier this year, Pakistan International Airlines, the national flag carrier, resumed direct flights to Europe after the European Union Aviation Safety Agency lifted its four-year ban. The airline said it would resume services to Britain in 'the shortest possible time' and the first flights would operate from Islamabad to Manchester. British High Commissioner Jane Marriott said that after 'extensive engagement' between the UK's Air Safety Committee and the Pakistan Civil Aviation Authority, restrictions on Pakistani airlines have been lifted. Ms Marriott said individual airlines will still need to apply for operating permits from the UK Civil Aviation Authority. 'I'm grateful to aviation experts in both the UK and Pakistan for their collaborative work to meet international safety standards,' she said. 'While it will take time for flights to resume, once the logistics are in place, I look forward to using a Pakistani carrier when visiting family and friends.' The high commission emphasised that decisions on removing countries or carriers from the UK Air Safety List are made through an independent safety process overseen by the Air Safety Committee. With more than 1.6 million people of Pakistani heritage living in the UK and thousands of British nationals living in Pakistan, the move will help families to reconnect and potentially boost bilateral trade ties, it said. Pakistan's Defence Minister Khawaja Asif welcomed the decision. Speaking at a televised news conference on Wednesday, he attributed the ban to 'baseless' remarks by former aviation minister Ghulam Sarwar Khan.
Yahoo
16-07-2025
- Business
- Yahoo
UK lifts years-long ban on Pakistani airlines after improvement in air safety standards
ISLAMABAD (AP) — Britain has lifted a years-long ban on Pakistani airlines following improvements in the country's aviation safety standards, the British diplomatic mission in Islamabad said Wednesday. The U.K.'s Air Safety Committee imposed the ban after Pakistan's aviation minister in June 2020 disclosed that nearly one-third of the country's pilots had cheated on their licensing exams. The claim came after a Pakistan International Airlines crash killed 97 people on May 24, 2020, in the southern city of Karachi. Wednesday's announcement follows a broader international recognition of Pakistan's efforts to improve air safety. Earlier this year, the European Union Aviation Safety Agency also lifted its five-year-long ban, allowing the national flag carrier Pakistan International Airlines to resume direct flights to Europe. British High Commissioner Jane Marriott said that after 'extensive engagement' between the U.K.'s Air Safety Committee and the Pakistan Civil Aviation Authority, restrictions on Pakistani airlines have now been lifted. U.K. diplomatic missions in Commonwealth countries are known as high commissions and are equivalent to embassies. However, Marriott said individual airlines will still need to apply for operating permits from the U.K. Civil Aviation Authority. 'I'm grateful to aviation experts in both the U.K. and Pakistan for their collaborative work to meet international safety standards,' she said. 'While it will take time for flights to resume, once the logistics are in place, I look forward to using a Pakistani carrier when visiting family and friends." The high commission emphasized that decisions on delisting countries or carriers from the U.K. Air Safety List are made through an independent safety process overseen by the Air Safety Committee. With more than 1.6 million people of Pakistani heritage living in the U.K., and thousands of British nationals residing in Pakistan, it said the move will help families to reconnect and potentially boost bilateral trade ties. Pakistan's Defense Minister Khawaja Mohammad Asif welcomed the decision. Speaking at a televised news conference on Wednesday, he attributed the ban to what he described as 'baseless' remarks made by former aviation minister Ghulam Sarwar Khan. He said Khan's claim tarnished the country's image and triggered significant financial losses for Pakistan International Airlines. Munir Ahmed, The Associated Press
