How to claim compensation if a flights cancelled or delayed
However, if you are ever in a situation where your transport has been delayed or cancelled, you can claim compensation.
The UK Civil Aviation Authority (CAA) has shared everything you need to know if you get caught in a disruption.
As the CAA states, if you think you "have the right to claim compensation or reimbursement, you should contact your airline or airport directly."
This is because compensation is not automatic, meaning you will need to contact your airline directly to make a claim.
Many airlines and airports already have claim procedures you can follow, which can normally be found on their websites.
If you are unsure how to write a claim, you can find an example via the CAA's website here.
The UK Civil Aviation Authority (CAA) states that airlines must provide you with care and assistance if your flight is cancelled under UK law.
This means they need to provide people with accommodation if they are re-routed to the next day, transport to and from the accommodation, a reasonable amount of food and drink (usually as vouchers) and a means for you to communicate (often by refunding the cost of your calls).
The authority adds: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it."
Flights can be delayed or cancelled for a number of reasons, including bad weather (Image: Canva) If there is major disruption, airlines are not always able to arrange care and assistance for all passengers.
In those situations, the CAA recommends organising your own accommodation and transport and claiming the cost back later.
It adds: "If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable.
"Airlines are unlikely to refund you for things like luxury hotels or alcohol. Some will provide guidance on reasonable costs."
Additionally, your airline must offer you the option to receive a refund for all parts of your ticket that you have not used or choose an alternative flight for.
According to MoneySuperMarket, you are not entitled to compensation, as it shares: "Generally speaking, you are only entitled to compensation if your flight is delayed for more than 3 hours and if it was the airline's fault.
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"This does not include things that are outside of the airline's control though - for example, a security risk or bad weather conditions, or in this case, a technical issue.
"While travellers can challenge the airline's definition of extraordinary circumstances through the Civil Aviation Authority (CAA), it's highly likely that an unprecedented technical outage would qualify.
"This means affected travellers should turn to their travel insurance rather than their airline."
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Rhyl Journal
21 hours ago
- Rhyl Journal
How to claim compensation if a flights cancelled or delayed
Travelling can be stressful, especially if you get ill, lose your luggage or your flight is delayed or even cancelled. However, if you are ever in a situation where your transport has been delayed or cancelled, you can claim compensation. The UK Civil Aviation Authority (CAA) has shared everything you need to know if you get caught in a disruption. As the CAA states, if you think you "have the right to claim compensation or reimbursement, you should contact your airline or airport directly." This is because compensation is not automatic, meaning you will need to contact your airline directly to make a claim. Many airlines and airports already have claim procedures you can follow, which can normally be found on their websites. If you are unsure how to write a claim, you can find an example via the CAA's website here. The UK Civil Aviation Authority (CAA) states that airlines must provide you with care and assistance if your flight is cancelled under UK law. This means they need to provide people with accommodation if they are re-routed to the next day, transport to and from the accommodation, a reasonable amount of food and drink (usually as vouchers) and a means for you to communicate (often by refunding the cost of your calls). The authority adds: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it." Flights can be delayed or cancelled for a number of reasons, including bad weather (Image: Canva) If there is major disruption, airlines are not always able to arrange care and assistance for all passengers. In those situations, the CAA recommends organising your own accommodation and transport and claiming the cost back later. It adds: "If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable. "Airlines are unlikely to refund you for things like luxury hotels or alcohol. Some will provide guidance on reasonable costs." Additionally, your airline must offer you the option to receive a refund for all parts of your ticket that you have not used or choose an alternative flight for. According to MoneySuperMarket, you are not entitled to compensation, as it shares: "Generally speaking, you are only entitled to compensation if your flight is delayed for more than 3 hours and if it was the airline's fault. Recommended Reading Travel expert issues passport warning to millions booking holidays this year Holiday insurance mistake leaves mum stranded in Kenyan hospital When is my UK passport too damaged to use for travel? All you need to know "This does not include things that are outside of the airline's control though - for example, a security risk or bad weather conditions, or in this case, a technical issue. "While travellers can challenge the airline's definition of extraordinary circumstances through the Civil Aviation Authority (CAA), it's highly likely that an unprecedented technical outage would qualify. "This means affected travellers should turn to their travel insurance rather than their airline."
North Wales Chronicle
a day ago
- North Wales Chronicle
How to claim compensation if a flights cancelled or delayed
Travelling can be stressful, especially if you get ill, lose your luggage or your flight is delayed or even cancelled. However, if you are ever in a situation where your transport has been delayed or cancelled, you can claim compensation. The UK Civil Aviation Authority (CAA) has shared everything you need to know if you get caught in a disruption. As the CAA states, if you think you "have the right to claim compensation or reimbursement, you should contact your airline or airport directly." This is because compensation is not automatic, meaning you will need to contact your airline directly to make a claim. Many airlines and airports already have claim procedures you can follow, which can normally be found on their websites. If you are unsure how to write a claim, you can find an example via the CAA's website here. The UK Civil Aviation Authority (CAA) states that airlines must provide you with care and assistance if your flight is cancelled under UK law. This means they need to provide people with accommodation if they are re-routed to the next day, transport to and from the accommodation, a reasonable amount of food and drink (usually as vouchers) and a means for you to communicate (often by refunding the cost of your calls). The authority adds: "The airline must provide you with these items until it is able to fly you to your destination, no matter how long the delay lasts or what has caused it." Flights can be delayed or cancelled for a number of reasons, including bad weather (Image: Canva) If there is major disruption, airlines are not always able to arrange care and assistance for all passengers. In those situations, the CAA recommends organising your own accommodation and transport and claiming the cost back later. It adds: "If you end up paying for things yourself, keep every receipt and do not spend more than is reasonable. "Airlines are unlikely to refund you for things like luxury hotels or alcohol. Some will provide guidance on reasonable costs." Additionally, your airline must offer you the option to receive a refund for all parts of your ticket that you have not used or choose an alternative flight for. According to MoneySuperMarket, you are not entitled to compensation, as it shares: "Generally speaking, you are only entitled to compensation if your flight is delayed for more than 3 hours and if it was the airline's fault. Recommended Reading Travel expert issues passport warning to millions booking holidays this year Holiday insurance mistake leaves mum stranded in Kenyan hospital When is my UK passport too damaged to use for travel? All you need to know "This does not include things that are outside of the airline's control though - for example, a security risk or bad weather conditions, or in this case, a technical issue. "While travellers can challenge the airline's definition of extraordinary circumstances through the Civil Aviation Authority (CAA), it's highly likely that an unprecedented technical outage would qualify. "This means affected travellers should turn to their travel insurance rather than their airline."
The Sun
a day ago
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What to do if your flight is cancelled or delayed due to mystery ‘tech glitch' – and can you can claim compensation
HUNDREDS of Brits saw their travel plans plunged into chaos after a tech glitch yesterday - here's what to do if your flight was affected. If your trip was delayed or cancelled, you could be entitled to compensation. 2 Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late. If you're flying to or from the UK, your airline must let you choose a refund or an alternative flight. You will be able to get your money back for the part of your ticket that you haven't used yet. So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded. But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline. However, the airline doesn't have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather. Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other 'extraordinary circumstances' are not eligible for compensation. Some airlines may stretch the definition of "extraordinary circumstances" but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA). If you can't claim compensation directly through the airline, your travel insurance may refund you. Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer. Remember to get written confirmation of your delay from the airport as your insurer will need proof. If your flight is cancelled entirely, you're unlikely to be covered by your insurance. This comes after a staggering 150 flights were cancelled yesterday. Most of these cancellations were at London Heathrow, with 29 departures and 17 arrivals. But Gatwick, Birmingham, Edinburgh, and Manchester Airports were all affected by the tech glitch. A spokesperson for NATS said the issue was related to radar. There is no evidence the disruption was down to a cyber incident, according to the official body. NATS said in a statement: "This was a radar-related issue which was resolved by quickly switching to the back-up system during which time we reduced traffic to ensure safety. "There is no evidence that this was cyber related." Despite flight schedules getting back on track by yesterday evening, aviation experts have warned disruption could continue across the next few days. The Sun's head of travel Lisa Minot previously advised what you should do if travelling this summer. She said: "Whatever happens if it is [your flight] delayed or cancelled for reasons outside of the the airlines control, then unfortunately there is no compensation due. "But the airline does have a duty of care to look after you. "If your flight is cancelled and it is the airline's fault ... then you could be due compensation. "It could be anything up to £520." Lisa also explained what to do if the airline claims a situation was outside of their control. "If your flight is cancelled, the airline legally must get you to your destination as quickly as possible, by any means," the Head of Travel continued. "That doesn't necessarily mean you have to wait for your airline to provide you with another flight on a different day. "if you can fly on the day that you're due to travel with a different airline and get yourself to your destination, the airline would have to pay for that. "If you are in that situation and you urgently have to get somewhere, what you should be looking at is not just the flights from your airline, but alternative airlines. "That could be going out of different airports in the UK, or perhaps flying into different airports in your destination, just so you can get yourself out there." In addition to making sure passengers reach their destinations, airlines also have a duty of care to look after passengers whose flights have been delayed or cancelled. Lisa added: "That would involve food vouchers and drinks vouchers, if you're delayed for a significant amount of time. "On top of that, if you are delayed overnight, then the airline is actually responsible for finding you a hotel accommodation. "That might not always be possible with a significant number of people involved, over 100,000 were involved in flight cancellations earlier this summer, in that case, make sure you keep all your receipts. "Book a meal, book a hotel and keep those costs reasonable." 2 is your go-to destination for the best celebrity news, real-life stories, jaw-dropping pictures and must-see video.
