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BPM companies tap growing demand from GCCs to expand
BPM companies tap growing demand from GCCs to expand

Economic Times

time4 days ago

  • Business
  • Economic Times

BPM companies tap growing demand from GCCs to expand

TIL Creatives Business process management (BPM) companies such as Genpact, WNS and Sutherland are seeing increasing opportunities in global capability centres (GCC) as a key customer segment, where they can help establish and scale up operations at these centres as well as drive their digital is assembling a dedicated team and planning to appoint a GCC leader for India for focused engagements with this segment. Sutherland has seen a 25-30% year-on-year increase in enquiries for digital transformation projects with GCCs. WNS has done more than 25 projects with GCCs so far and expects these collaborations to increase. BPMs have been pivoting from purely back-office cost-outsourcing firms to more technology and artificial intelligence (AI)-enabled transformation partners. This aligns closely with the evolving needs of GCCs as they seek greater operational efficiencies and innovation, experts said. Despite concerns around insourcing by GCCs eating away business for the IT/BPM industry, executives believe there is ample room for collaboration and are optimistic that the build-operate-transfer (BOT) and shared hybrid operating models that are picking up pace are 'win-win' and enable 'coexistence'.'Most enterprises adopt a hybrid model that leverages the strengths of both,' said Keshav Murugesh, group CEO, WNS. 'GCCs allow for a deeper cultural connect with the parent organisation, and companies like WNS bring deep domain expertise, innovative technology, ready talent, cost efficiency and shared investments in transformation tools.'The company is providing end-to-end services to GCCs ranging across the design of the future state operating models, consolidating operations into a single centre, talent acquisition, transition as a service, managed services and infrastructure set-up, he Vashisht, chief growth officer, Genpact, said the firm's investments in advanced technologies such as generative AI and agentic AI are the kind of capabilities GCCs are looking for as they evolve into innovation engines for global enterprises.'While we've worked with GCCs in the past, we're now bringing the full power of Genpact behind this opportunity, with a formal, programmatic approach, clear leadership and dedicated teams in the market,' Vashisht the past year, Genpact has made a strategic pivot toward 'service-as-agentic-solutions'. For GCCs, it seeks to support the entire lifecycle, from upfront strategy and consulting to advanced capabilities in agentic AI, data and process Anand, SVP & global head — digital business services, Sutherland, said that some GCCs are also exploring joint innovation and joint go-to-market collaborations leveraging the firm's digital & AI teams to serve their end-clients. Mid-market GCCs, which are relatively resource-constrained and less familiar with the Indian landscape, present a significant opportunity, as they seek to partner for turn-key set-ups tapping into the experience and expertise that firms like Sutherland bring, he said.'We have configured (our capabilities and services) in a way that we can execute not only turn-key programs but also flexibly bring consulting, legal, tax and infrastructure services during the set-up phase; transition, operations and program management services during the scaling phase; and our digital, analytics and AI enablement teams during the transformation phase," said pressure from rising labour costs, inflation and foreign exchange volatility is making traditional BPO models unsustainable, said Rajesh Ojha, partner and GIC/GCC market segment leader, PwC India. 'In response, BPM firms are shifting toward higher-value, GCC-aligned services like FP&A, analytics and digital ops—offering better margins and deeper client stickiness,' he now prefer models with lower operating costs amid high global interest rates, fuelling demand for assisted GCCs on vendor infrastructure, or 'GCC-as-a-service'. Further, Ojha said, regulatory developments—whether data laws or protectionist shifts–-are pushing enterprises toward compliant, captive GCCs, positioning BPMs as 'managed capability partners' who can enable secure, IP-protected set-ups. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. Did Jane Street manipulate Indian market or exploit its shallowness? Just before the Air India crash, did India avert another deadly mishap? How Balrampur Chini, EID Parry are stirring up gains amid melting sugar stocks Second only to L&T, but controversies may weaken this infra powerhouse's growth story Stock Radar: Poly Medicure stock looks attractive for short-term gains; still down 30% from highs Stock picks of the week: 5 stocks with consistent score improvement and return potential of more than 29% in 1 year Capital market stocks: Some corrections are opportunities, 5 stocks with potential downside to upside from -20% to +24% Skepticism & multibaggers: 15 stocks where element of skepticism is high, need is basic & now policy direction is right

Custodial death: Sought quashing of criminal proceedings: HC junks Bathinda cops' plea
Custodial death: Sought quashing of criminal proceedings: HC junks Bathinda cops' plea

Hindustan Times

time02-07-2025

  • Hindustan Times

Custodial death: Sought quashing of criminal proceedings: HC junks Bathinda cops' plea

The Punjab and Haryana high court on July 1 vacated a stay order granted to a petition filed by five Bathinda police personnel in a case of an alleged culpable homicide. The five police personnel had filed a petition in the HC on March 17, seeking the quashing of criminal proceedings initiated by a Bathinda district court on various grounds. (Getty Images/iStockphoto) After hearing a petition by the accused Punjab police inspector Navpreet Singh and others, justice Sanjay Vashisht stated that the court 'does not find any irregularity in the order passed by the magistrate (of Bathinda district), and, therefore, observe that the impugned order has been passed perfectly as per law.' After hearing the petition early this year, Justice Vashisht on April 5 had passed an interim stay order stating, 'further proceedings by the judicial magistrate first class-cum (JMIC)- illaqa magistrate, Bathinda, shall be kept in abeyance, till pronouncement of the order in the petition by this court.' After dismissing the petition yesterday, Justice Vashisht stated, 'It is held that there is no infirmity in the impugned (summon orders by the Bathinda court to the accused cops to face a trial) order dated February 18 this year which appears to have been passed in accordance with the provisions of the BNSS, 2023.' Rejecting the petitioners' argument of non-compliance of Section 231 of BNSS, 2023 (where the trial court supplies copies of statements and documents to the accused), the HC ruled that the impugned summoning order includes a description of the statements made by four relatives of the deceased. 'Statements of 12 witnesses, i.e., police officials, (Bathinda-based) advocate Surya Kant Singla, three medical officers, one forensic expert, two newspaper reports, and three nodal officers have also been recorded,' reads the court order. The five police personnel had filed a petition in the HC on March 17, seeking the quashing of criminal proceedings initiated by a Bathinda district court on various grounds. The trial court in Bathinda had served summon orders to the accused cops, who were shifted to Bathinda police lines after the judicial probe, multiple times, but they did not appear before it even once since February 27. It was alleged that the deceased, Bhinder Singh, a resident of Lakhi Jungle village in Bathinda, was picked up by the CIA-1 team for a case of allegedly possessing an illegal weapon on October 17. Though the police denied keeping him in custody, the judicial report relied upon circumstantial evidence to indict the cops. A judicial probe was initiated after the deceased's brother Satnam Singh, who was lodged in Ferozepur central prison, on October 19 last year wrote to sessions judge, Ferozepur, alleging that his brother was 'illegally detained, interrogated, and tortured to death by the police' after which the complaint was forwarded to Bathinda district and sessions judge for an inquiry. A fact-finding report by Bathinda JMIC Kuldeep Singh, filed on February 18 this year, had concluded that inspector Navpreet Singh, the then head of the crime investigating agency (CIA)-1, head constable Rajwinder Singh, constables- Gaganpreet Singh, Harjit Singh, Jaswinder Singh were responsible for Bhinder's death and attempted to cover it up with a fabricated story. The judicial probe had directed the police personnel to appear before it to face trial for murder, causing the disappearance of evidence of the offence and other offences as it concluded that Bhinder was kept by the CIA team in custody illegally in October last year and then they tried to fabricate the alleged murder into an accidental drowning. The judicial findings relied upon the digital, and forensic evidence, documents and a statement of a doctor to rubbish the police theory that Bhinder died due to drowning in a lake of the defunct Guru Nanak Dev Thermal Power Plant in the city area.

AAP MLA Raman Arora, arrested in corruption case, sent to 5-day police custody
AAP MLA Raman Arora, arrested in corruption case, sent to 5-day police custody

India Today

time24-05-2025

  • Politics
  • India Today

AAP MLA Raman Arora, arrested in corruption case, sent to 5-day police custody

Aam Aadmi Party (AAP) MLA Raman Arora was sent to five-day police custody on Saturday, following his arrest on corruption charges. The Punjab Vigilance Bureau arrested the Jalandhar Central legislator on May bureau accused the AAP MLA of extorting people by issuing illegal notices in collusion with officials from the Municipal investigation revealed that Arora and Assistant Town Planner (ATP) Sukhdev Vashisht conspired to issue unlawful notices threatening building owners with sealing and demolition, demanding illegal gratification in exchange for withdrawing or resolving the his arrest, the AAP Party said the government acted on credible inputs and took swift action against its own arrest came under the Punjab Government's zero-tolerance drive on corruption in public service, led by Chief Minister Bhagwant bureau received a joint complaint on May 14, 2025, from the Engineers and Building Designer Association in Jalandhar. The complaint alleged that Sukhdev Vashisht often demanded illegal payments and used intimidation tactics to threaten property the complaint, the bureau registered an FIR against Vashisht under the Prevention of Corruption Act and arrested him on the same held the additional charge of ATP at Jalandhar Municipal Corporation while formally posted as Senior Draftsman in searches of Vashisht's office and residence, investigators recovered hundreds of unauthorised construction notices, some of which were not even logged officially, alongside other incriminating investigation uncovered that Vashisht and MLA Raman Arora used a specific modus operandi – identifying unauthorised constructions, serving illegal notices and then demanding bribes through the MLA to clear files without 75-80 such notices linked to this nexus have been recovered so far by the bureau continues the process of verification of all related documents with technical teams, including the Local Bodies Department, uncovering multiple Watch advertisement IN THIS STORY#Punjab

Pb Vigilance raids AAP legislator's residence in bribery case
Pb Vigilance raids AAP legislator's residence in bribery case

Hans India

time24-05-2025

  • Politics
  • Hans India

Pb Vigilance raids AAP legislator's residence in bribery case

Chandigarh: Punjab Vigilance Bureau on Friday raided the residence of Aam Aadmi Party (AAP) legislator from Jalandhar Central, Raman Arora, who is facing charges of demanding money for performing official duties of the Municipal Corporation and issuing extortion threats. Media reports said that he was allegedly involved in corruption cases involving former Assistant Town Planner (ATP) of the Jalandhar Municipal Corporation, Sukhdev Vashisht, who was caught red-handed last week while accepting a bribe of Rs 30,000. Arora allegedly used Vashisht to issue bogus notices and extort money from locals. He has been facing multiple complaints of accepting gratification from the public. AAP leader and Sewerage Board Chairman Sunny Ahluwalia told the media that they have received information that Arora has been arrested after the raid at his residence in Jalandhar city. However, the government spokesperson said that he has not been arrested yet. Ahead of Arora's arrest, his official security was withdrawn by the government on May 13. He reportedly had a security detail of 14 cops. Responding to the withdrawal of security, Arora was quoted as saying that it was the prerogative of the government. Earlier, the Vigilance Bureau had arrested ATP Vashisht for allegedly demanding a bribe in exchange for approving files. According to the Vigilance Bureau, despite the approval of 70 per cent of building maps in the area, Vashisht refused to clear certain files unless bribes were paid. 'A complainant reported that Vashisht demanded Rs 30,000 from an applicant to process his application,' the Vigilance Bureau spokesperson said. 'To intimidate applicants, he apparently threatened them to seal buildings during inspections. He also reportedly claimed that he was not afraid of any potential transfer,' the spokesperson added. After a preliminary investigation, the Vigilance Bureau registered a case under the Prevention of Corruption Act against Vashisht and arrested him.

AAP Jalandhar Central MLA Raman Arora Arrested In Corruption Case After Vigilance Raid
AAP Jalandhar Central MLA Raman Arora Arrested In Corruption Case After Vigilance Raid

News18

time23-05-2025

  • Politics
  • News18

AAP Jalandhar Central MLA Raman Arora Arrested In Corruption Case After Vigilance Raid

Last Updated: Arora have been arrested on charges of demanding money in exchange for performing official duties at the Municipal Corporation The Punjab Vigilance Bureau (VB) on Friday raided the residence of Raman Arora, the Aam Aadmi Party (AAP) MLA from Jalandhar Central, and arrested him on charges of demanding money in exchange for performing official duties at the Municipal Corporation, as well as issuing extortion threats. According to reports, Arora is allegedly linked to corruption involving Sukhdev Vashisht, the former Assistant Town Planner (ATP) of the Jalandhar Municipal Corporation. Vashisht was caught red-handed last week while accepting a bribe of Rs 30,000. It is believed that Arora used Vashisht to issue fake notices and extort money from local residents. Arora has faced multiple complaints accusing him of accepting gratification from the public. Sunny Ahluwalia, AAP leader and Sewerage Board Chairman, confirmed that Arora was arrested following the raid at his home in Jalandhar city. However, a government spokesperson later stated that Arora had not been officially arrested yet. Prior to the arrest, Arora's official security was withdrawn by the government on May 13. He had a security detail of 14 police officers. Responding to the withdrawal, Arora said it was the government's prerogative. Earlier, the Vigilance Bureau had arrested ATP Vashisht for demanding bribes in return for approving files. Despite approving 70% of building maps in the area, Vashisht allegedly refused to clear certain files unless bribes were paid. 'A complainant reported that Vashisht demanded Rs 30,000 from an applicant to process his application," said a spokesperson for the Vigilance Bureau. 'He apparently threatened them to seal buildings during inspections. He also reportedly claimed that he was not afraid of any potential transfer." Following a preliminary investigation, the Vigilance Bureau registered a case under the Prevention of Corruption Act against Vashisht and took him into custody. The investigation into the case involving Raman Arora is ongoing. (With inputs from IANS) First Published: May 23, 2025, 16:50 IST

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