Latest news with #ZeroBureaucracyProgramme
Al Etihad
3 days ago
- Business
- Al Etihad
Ministry of Sports holds first 'Customer Council' of the year
26 June 2025 00:05 ABU DHABI (ALETIHAD)The Ministry of Sports held its first of the 'Customer Councils' of 2025, under the Zero Bureaucracy Programme. This reflects the ministry's commitment to improving government services and boosting operational efficiency across the sports session was attended by Dr. Ahmad Al Falasi, Minister of Sports, and Ghanim Mubarak Al Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of national sports Al Falasi emphasised that organising the first Customer Council for 2025 reflects the ministry's commitment to involving customers in the development of sports said, 'At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that true development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience."In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' programme, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations.'He added that the ministry launched the 'Sportifai' digital transformation platform, which primarily aims to digitise processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilising the latest technologies based on artificial intelligence and precise this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports.'The 'Customer Councils' is one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying development the Council, dedicated teams within the ministry responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the Councils are part of the ministry's wider efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and AI. The move reflects the ministry's dedication to commitment to enhancing transparency and flexibility in service delivery, in line with the objectives of "We the UAE 2031" vision, which aims to position the UAE as one of the world's most efficient and leading governments.
Hi Dubai
3 days ago
- Business
- Hi Dubai
Ministry of Sports Launches Customer Council to Drive Efficiency and Digital Transformation
The Ministry of Sports has kicked off its first Customer Council of 2025, reaffirming its commitment to reducing bureaucracy and enhancing service quality across the UAE's sports sector. Held under the Zero Bureaucracy Programme, the session brought together Minister of Sports Dr. Ahmad Belhoul Al Falasi, Undersecretary Ghanim Mubarak El-Hajeri, and over 40 representatives from national sports federations. The initiative aims to improve government services by directly involving stakeholders in decision-making. Dr. Al Falasi highlighted the Council as a strategic tool for innovation and user engagement, saying it reflects the Ministry's participatory approach. 'We believe true development begins with the customer,' he stated, stressing the importance of practical input from those on the ground. The Minister also unveiled Sportifai , a new digital transformation platform designed to streamline processes and unify the country's sports ecosystem through artificial intelligence and data-driven technologies. Following the session, service development teams began reviewing proposals from federation representatives, with several being prioritised for immediate implementation. The Councils are part of a broader strategy to simplify procedures, improve transparency, and align with the UAE's 'We the UAE 2031' vision for global leadership in public service delivery. News Source: Emirates News Agency
Al Etihad
3 days ago
- Business
- Al Etihad
Ministry of Sports holds its first of the ‘Customer Councils' of 2025 to enhance sports services
25 June 2025 15:50 ABU DHABI (ALETIHAD)The Ministry of Sports held its first 'Customer Council' of 2025, under the Zero Bureaucracy Programme. This reflects the ministry's commitment to improving government services and boosting operational efficiency across the sports session was attended by Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and Ghanim Mubarak El-Hajeri, Undersecretary of the Ministry of Sports, along with more than 40 representatives from national sports Al Falasi emphasised that organising the first Customer Council for 2025 reflects the ministry's commitment to involving customers in the development of sports stated, 'At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that proper development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience."In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' programme, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations.'He added that the ministry launched the 'Sportifai' digital transformation platform, which primarily aims to digitise processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilising the latest technologies based on artificial intelligence and precise this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports.'The 'Customer Councils' are one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying opportunities for the Council, dedicated teams within the Ministry of Sports responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the Councils are part of the Ministry's broader efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and AI. The move reflects the ministry's commitment to enhancing transparency and flexibility in service delivery, in line with the objectives of the "We the UAE 2031" vision, which aims to position the UAE as one of the world's most efficient and leading governments.
Hi Dubai
6 days ago
- Business
- Hi Dubai
MoEI Launches Phase 2 of Zero Bureaucracy Drive to Streamline Services
The Ministry of Energy and Infrastructure has launched the second phase of its Zero Bureaucracy Programme, aimed at transforming government services by cutting red tape, reducing paperwork, and accelerating service delivery across the UAE. Announced during the ministry's first Zero Bureaucracy Forum of 2025 in Dubai, the initiative is designed to enhance customer satisfaction by eliminating unnecessary steps, minimising documentation, and shortening processing times. Senior officials from the ministry and partner entities attended the event, underscoring the government's commitment to faster, more efficient, and user-centric services. As part of the forum, the Minister's Zero Bureaucracy Award was introduced to recognise outstanding efforts in simplifying procedures and improving the overall customer experience. The programme also seeks to foster a culture of innovation and proactive leadership among ministry employees, while actively involving stakeholders in shaping a more agile public sector. The move aligns with the UAE government's broader vision of delivering seamless and responsive services across all departments. News Source: Emirates News Agency
Time Out Dubai
17-06-2025
- Business
- Time Out Dubai
Sheikh Mohammed launches phase 2 of UAE's Zero Bureaucracy Programme
The United Arab Emirates has launched the second phase of its Zero Bureaucracy Programme, which aims to fully eliminate digital bureaucracy. Launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the programme aims to cut the red tape when applying for vital government services. In its first phase, the programme eliminated more than 4,000 unnecessary procedures and saved the public a collective 12 million hours of time. More than 30 national government entities were involved in streamlining government procedures, as delivery times were reduced by more than 70 percent. In the second phase of the plans, the UAE aims to improve the lives of residents by completely cutting waiting times. Mohammed bin Rashid: Today, we launched the second phase of the Zero Bureaucracy Program in the UAE Government — a national initiative to inspire government services that are simpler, faster, and more impactful. In the first phase, we reduced service delivery time by over 70%,… — Dubai Media Office (@DXBMediaOffice) June 16, 2025 Phase Two of the Zero Bureaucracy Programme Phase two will see the modernisation of all government digital systems and the integration of artificial intelligence across the board, which the government says will streamline online processes and applications. The Zero Bureaucracy Programme will also continue to eliminate unnecessary government procedures and services. Plans will further remove redundancies between entities and abolish all non-essential burdens and requirements. The second phase will focus on enhancing government integration, data sharing, developing joint solutions between departments and adopting leading business practices. It aims to introduce a 24-hour uptime for digital systems as the norm and enhance the overall digital customer experience. Launched in November 2023, the UAE Zero Government Bureaucracy programme simplifies and streamlines procedures, eliminating unnecessary requirements. The first phase targeted a reduction of 2,000 government procedures, but doubled this target, and a 50% decrease in processing times. The first phase streamlined 200 million annual transactions, saving customers and businesses 12 million hours and Dhs1.12 billion annually. (Credit: Pexels) Speaking at a launch event held in Dubai for the second phase of the programme, Sheikh Mohammed bin Rashid said the programme is helping achieve the goal of a government without complexity. He said: 'Today we launch the second phase of the Zero Government Bureaucracy programme, a national project designed to create simpler, faster, and more impactful government services. 'In its first phase, the programme reduced service delivery time by over 70 percent, eliminated more than 4,000 unnecessary procedures, and saved customers over 12 million hours. 'We are grateful to the over 30 government entities and 690 teams involved in streamlining government procedures. 'Today, we expand these efforts, focusing on eliminating digital bureaucracy to realise our goal: a government without complexity, services without waiting times, and results that tangibly improve people's lives.' You might also like: Dubai announces 4-day work week and reduced hours Check if you're eligible UAE public holidays: Every long weekend to look forward to in 2025 The dates to know Islamic New Year 2025: UAE announces official public holiday date And when the exact start of Islamic New Year will be confirmed
