Latest news with #autogate
Free Malaysia Today
2 days ago
- Free Malaysia Today
No sabotage, cyberattack suspected in autogate glitch
The huge crowd at the BSI complex in Johor Bahru where the autogates for foreigners failed to function. (Facebook pic) PETALING JAYA : There are no signs of sabotage or cyberattack in the disruption of the automatic gate system for foreign visitors. Malaysian Border Control and Protection Agency director-general Shuhaily Zain said the incident was believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency. This slowed down the cross-checking process, he was quoted as saying by Bernama at a press conference at KLIA Terminal 1 today. 'So far, there is no indication of a cyberattack. 'Let us carry out a thorough investigation to determine the actual cause,' he said. Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for the inconvenience caused by the disruption of the system and assured the public that steps would be taken to prevent a recurrence. The autogate system disruption was reported to have occurred on Friday and persisted until yesterday evening. Congestion and long queues were observed at several key entry points, including KLIA's Terminals 1 and 2, as well as the Bangunan Sultan Iskandar (BSI) and Sultan Abu Bakar customs, immigration and quarantine complexes in Johor Bahru. The agency implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the checkpoints. Johor menteri besar Onn Hafiz Ghazi said the incident risked tarnishing the image of the state and nation as the complex at BSI was one of the busiest in the region. He called on federal authorities to prevent a recurrence of the system disruption. The situation at BSI returned to normal at 10pm yesterday. Singaporean Narziah Shakor, 55, said many travellers were left standing in long queues for three to four hours.
South China Morning Post
3 days ago
- Automotive
- South China Morning Post
Malaysia's autogates back to normal after worst chaos in years
After more than 24 hours of chaos at major entry points across Malaysia , the situation has returned to normal, with almost all autogate systems functioning normally. Advertisement The disruption, which began at around noon on Friday, has been resolved, with foreigners being allowed to use the autogates in stages from 4.30pm on Saturday. Checks at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine complex (BSI) showed that crowds were dispersed by midnight on Saturday. This was a stark contrast to the thousands of foreigners queuing since the autogate system failed nationwide on Friday. The disruption, described by officials as the worst in recent years, affected more than 200 autogate machines nationwide. Advertisement A Singaporean named Lim said he was relieved the issues had been rectified, as he was in Johor to attend a funeral.
CNA
3 days ago
- CNA
Malaysia says autogates ‘100%' restored after 2-day glitch, no indication of sabotage
SINGAPORE: The autogate breakdown affecting foreign travellers at Malaysia's major immigration checkpoints since Jul 18 has been fully restored, its Border Control and Protection Agency (AKPS) chief said on Sunday (Jul 20). Mohd Shuhaily Mohd Zain added that there is no indication of sabotage yet, even as investigations into the recent breakdown are ongoing. 'At this point, we do not see any indication of sabotage. For now, I do not wish to make any assumptions that could worsen the situation,' he was quoted as saying by the New Straits Times. 'Let us do our work and determine what actually happened.' Shuhaily added that the 'system glitch' was due to connectivity issues between the MyIMMS system and the international security system it is linked to, which then caused delays and long queues. The Star reported Shuhaily as saying that the two-day breakdown affected over 380,000 travellers at Johor Bahru's Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ). "As we speak, everything is already up and running - 100 per cent. We deeply regret that this incident occurred,' he was quoted as saying by The Star at a press conference at the Kuala Lumpur International Airport Terminal One. The Star had earlier reported that tens of thousands of foreigners were affected, involving more than 200 autogates across the country. Kuala Lumpur International Airport Terminals One and Two, as well as Johor Bahru's BSI CIQ at the Causeway and the Sultan Abu Bakar CIQ at the Second Link were among the entry points affected. However, Malaysian passport holders were able to use the autogates with no issues. Affected travellers then shared photos of the long queues at both land checkpoints with Singapore on social media. The border agency then said that the autogate service has partially resumed since 6pm on Saturday. Separately, Johor's Chief Minister Onn Hafiz Ghazi lashed out over the matter on Saturday, and urged the federal authorities to act immediately to prevent a recurrence of the system disruption at Johor's land checkpoints. 'Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region' he wrote in a post on Facebook, referring to Johor Bahru's BSI CIQ. Since Jun 1 last year, visitors from 63 countries and regions have been able to use Malaysia's autogate facilities for immigration clearance. These include travellers from Singapore, Japan and Australia. There are currently 1,568 automatic passport scanning machines at Malaysia's checkpoints, according to the Malay Mail. Previously, hundreds of travellers were stranded for several hours last December after the autogate and QR code scanning system at the BSI suffered a malfunction.
Malay Mail
3 days ago
- Malay Mail
Malaysia's autogates for foreign visitors 'fully recovered' at KLIA, JB checkpoints
SEPANG, July 20 — The autogate system for foreign visitors at all entry points nationwide has been fully restored, the Border Control and Protection Agency (AKPS) said today. AKPS director-general Datuk Seri Mohd Shuhaily Mohd Zain confirmed this in a press conference here at Terminal 1, Kuala Lumpur International Airport (KLIA). MORE TO COME
Malay Mail
4 days ago
- Malay Mail
AKPS confirms autogate glitch affecting KLIA, JB checkpoints, blames ‘data integration disruption'
PUTRAJAYA, July 19 — The Malaysian Border Control and Protection Agency (AKPS) has today confirmed a technical disruption affecting the autogate system for foreign visitors at major national entry points since yesterday. AKPS also assured local travellers that the autogate system for Malaysian passport holders remains unaffected and fully operational. 'Preliminary investigations indicate that the issue stems from a data integration disruption, which has caused delays in the cross-checking process within the MyIMMS system. 'As a result, the autogate system for foreign visitors is currently inoperative,' it said in a statement here. To alleviate congestion, it said all manual counters have been activated, and extra personnel deployed to manage traveller flow and maintain orderly queues. This comes as the disruption has caused congestion and long queues at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Sultan Iskandar Building and Sultan Abu Bakar Complex in Johor Baru. The disruption reportedly started around noon yesterday, affecting 200 autogates nationwide. The Star previously reported that authorities have yet to determine the cause of the failure and are investigating possible sabotage or hacking. Since June 2024, autogate access has been extended to visitors from 63 countries, as well as diplomats and their family members. Malaysia has since deployed the QR code system at major entry points starting January this year to cut down on waiting time for foreign visitors.
