AKPS confirms autogate glitch affecting KLIA, JB checkpoints, blames ‘data integration disruption'
AKPS also assured local travellers that the autogate system for Malaysian passport holders remains unaffected and fully operational.
'Preliminary investigations indicate that the issue stems from a data integration disruption, which has caused delays in the cross-checking process within the MyIMMS system.
'As a result, the autogate system for foreign visitors is currently inoperative,' it said in a statement here.
To alleviate congestion, it said all manual counters have been activated, and extra personnel deployed to manage traveller flow and maintain orderly queues.
This comes as the disruption has caused congestion and long queues at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Sultan Iskandar Building and Sultan Abu Bakar Complex in Johor Baru.
The disruption reportedly started around noon yesterday, affecting 200 autogates nationwide.
The Star previously reported that authorities have yet to determine the cause of the failure and are investigating possible sabotage or hacking.
Since June 2024, autogate access has been extended to visitors from 63 countries, as well as diplomats and their family members.
Malaysia has since deployed the QR code system at major entry points starting January this year to cut down on waiting time for foreign visitors.
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The Star
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He also said factory bus drivers were advised to clear the bays promptly after boarding passengers, to prevent traffic build-up at the CIQ BSI entrance. 'Commuters are being educated too on the proper use of boarding areas. 'Confusion over queue lines and service types such as public shuttle, factory or express, has been a frequent complaint. 'Many join the wrong line simply because they do not read the signage,' he noted. 'Now, we have put floor stickers and wayfinding signs directing them to the right gate.' A bus information panel makes it easier for travellers to find out the departure time for the respective buses at Larkin Sentral. Finding solutions To tackle the pre-dawn rush, Johor is in talks with Singapore's land transport authority (LTA) and requesting that its bus operators begin services at 4am instead of 5am. Mohamad Fazli said Johor Baru passengers would start queueing at 4am, snaking all the way from bus bays to immigration halls. 'The Land Public Transport Agency (Apad) has submitted the proposal, and we are confident that LTA will find a solution with their operators soon,' he said. Mohamad Fazli said that at Larkin Sentral – Johor's main domestic bus terminal – similar efforts were underway to ease congestion and improve passenger experience. He said there was congestion at Entrance B because passengers congregated there to check on bus arrivals. To address this, he said passengers were now encouraged to use both entrances B and C. 'Large screens displaying real-time arrival information have been installed as well as speaker systems announcing boarding times. 'Despite this, many commuters still crowd at e-gates in hopes of scanning their tickets before the bus arrives,' he said. 'It does not work that way. The gate only opens when the bus is parked at the platform.' 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