Latest news with #iQorCXBPO™
Yahoo
11-06-2025
- Business
- Yahoo
iQor CXBPO™ Launches Insights iQ™ to Deliver Predictive Intelligence Across the Customer Experience
AI-Powered Analytics Uncover Real-Time Voice of the Customer Insights From 100% of Interactions FT. LAUDERDALE, Fla., June 11, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), today announced the launch of Insights iQ™, a next-generation analytics solution powered by its infinityAiQ™ platform. Built to transform how brands understand and act on customer feedback, Insights iQ turns every interaction into a source of business intelligence — enabling faster, more informed decisions that enhance customer satisfaction, streamline operations, and unlock new revenue opportunities. Insights iQ is built on iQor's proprietary VALDI advanced analytics engine and enhanced through an industry-first collaboration with OpenAI, combining LLM-powered intelligence with enriched datasets and partner technologies. Backed by a global team of more than 180 data scientists, analysts, and Ph.D.s, the platform processes over 2.7 billion tokens weekly and analyzes 100% of voice, text, and chat interactions across the customer journey. Unlike traditional sampling methods, Insights iQ delivers real-time visibility into sentiment, intent, and behavior, enabling brands to surface opportunities and predict outcomes with precision. 'Insights iQ is more than a data tool — it's a strategic growth engine,' said Chris Crowley, President and CEO of iQor. 'By leveraging real-time analytics and predictive intelligence, we help our clients move beyond reactive customer service and into a new era of insights-driven transformation, setting a new benchmark for what's possible in the CXBPO industry.' Key capabilities include real-time sentiment and context detection, churn risk prediction, satisfaction forecasting, and segmentation based on behavioral and emotional signals. With these tools, brands can identify unmet needs, reduce friction, and proactively improve experiences. Insights iQ empowers operations, sales, product, and marketing teams alike to act on live customer intelligence, optimizing strategy and performance across the enterprise. 'In a real-time economy, our clients can't afford to wait for post-interaction reports,' said Prabhjot Singh, Chief Digital Officer at iQor. 'Insights iQ gives them the visibility to make better decisions faster by turning live customer signals into measurable action across CX, product, sales, and marketing.' Powered by iQor's infinityAiQ platform, Insights iQ is engineered to meet the demands of enterprise clients. It operates within iQor's secure and compliant infrastructure, including PCI-DSS, HIPAA, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications. The platform integrates seamlessly with clients' existing environments, delivering immediate impact without disrupting operations. With Insights iQ intelligence embedded in every touchpoint, businesses can drive measurable growth while building stronger, more loyal customer relationships. To learn more about how iQor is transforming customer experience through AI-powered intelligence and analytics, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: Contact Nicole Gobbo Director of Communications in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
05-06-2025
- Business
- Yahoo
iQor CXBPO™ Unveils infinityAiQ™ Platform Powering the Future of Intelligent Customer Experiences
Unified Intelligence Platform Integrates AI, Analytics, and Expertise to Drive Business Performance FT. LAUDERDALE, Fla., June 05, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, today announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue through smarter, more adaptive CX operations. Built to power iQor's CXBPO model, the infinityAiQ platform integrates intelligence across the agent and customer lifecycles — from hiring and training to engagement, resolution, and recovery. It combines secure infrastructure, proprietary AI tools, and enriched data pipelines into a cohesive, scalable system. A key component, Insights iQ™, extracts predictive, real-time intelligence from every customer interaction. Powered by iQor's VALDI advanced analytics engine and enhanced through an industry-first collaboration with OpenAI, Insights iQ enables brands to act on 100% of conversations — not just samples — to uncover trends, detect churn risks, and accelerate action. 'infinityAiQ is the engine propelling our CXBPO model to help clients compete in a world where customer experience drives business growth,' said iQor President and CEO Chris Crowley. 'By harnessing data, technology, and expertise, we deliver a scalable foundation for faster innovation, smarter decisions, and stronger customer relationships. This platform enables our clients to move beyond traditional outsourcing models and into proactive, insight-driven growth.' infinityAiQ offers three integrated solution pillars to help brands turn customer experience into competitive advantage: People iQ: Intelligent hiring, onboarding, and training systems that match best-fit talent to client needs, building high-performing, scalable teams. Process iQ: Streamlined workflows and automation that reduce costs and improve speed, accuracy, and customer satisfaction. Insights iQ: Predictive analytics and real-time decisioning tools that identify patterns, uncover opportunities, and drive revenue-enhancing CX strategies. iQor's investment in automation and machine learning enables its infinityAiQ platform to process over 2.7 billion tokens per week through LLMs and apply advanced predictive analytics to 100% of the call volume, driving significant improvements in performance and customer experience. 'infinityAiQ is the culmination of years of investment in secure infrastructure, proprietary AI, and advanced analytics,' said Prabhjot Singh, Chief Digital Officer at iQor. 'We've engineered a platform that transforms unstructured data from every interaction into real-time business intelligence — fueling predictive decisioning, automation, and continuous optimization across the CX journey.' With iQor's PCI-DSS, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications, as well as HIPAA compliance, infinityAiQ provides clients with the confidence of operating on a secure, resilient infrastructure. Whether deployed as a full contact center solution or integrated with existing systems, the platform is designed to deliver unmatched intelligence and flexibility across omnichannel environments without disruption. To learn more about how infinityAiQ powers unified intelligence for unmatched CX results, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications
Yahoo
05-06-2025
- Business
- Yahoo
iQor CXBPO™ Unveils infinityAiQ™ Platform Powering the Future of Intelligent Customer Experiences
Unified Intelligence Platform Integrates AI, Analytics, and Expertise to Drive Business Performance FT. LAUDERDALE, Fla., June 05, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, today announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue through smarter, more adaptive CX operations. Built to power iQor's CXBPO model, the infinityAiQ platform integrates intelligence across the agent and customer lifecycles — from hiring and training to engagement, resolution, and recovery. It combines secure infrastructure, proprietary AI tools, and enriched data pipelines into a cohesive, scalable system. A key component, Insights iQ™, extracts predictive, real-time intelligence from every customer interaction. Powered by iQor's VALDI advanced analytics engine and enhanced through an industry-first collaboration with OpenAI, Insights iQ enables brands to act on 100% of conversations — not just samples — to uncover trends, detect churn risks, and accelerate action. 'infinityAiQ is the engine propelling our CXBPO model to help clients compete in a world where customer experience drives business growth,' said iQor President and CEO Chris Crowley. 'By harnessing data, technology, and expertise, we deliver a scalable foundation for faster innovation, smarter decisions, and stronger customer relationships. This platform enables our clients to move beyond traditional outsourcing models and into proactive, insight-driven growth.' infinityAiQ offers three integrated solution pillars to help brands turn customer experience into competitive advantage: People iQ: Intelligent hiring, onboarding, and training systems that match best-fit talent to client needs, building high-performing, scalable teams. Process iQ: Streamlined workflows and automation that reduce costs and improve speed, accuracy, and customer satisfaction. Insights iQ: Predictive analytics and real-time decisioning tools that identify patterns, uncover opportunities, and drive revenue-enhancing CX strategies. iQor's investment in automation and machine learning enables its infinityAiQ platform to process over 2.7 billion tokens per week through LLMs and apply advanced predictive analytics to 100% of the call volume, driving significant improvements in performance and customer experience. 'infinityAiQ is the culmination of years of investment in secure infrastructure, proprietary AI, and advanced analytics,' said Prabhjot Singh, Chief Digital Officer at iQor. 'We've engineered a platform that transforms unstructured data from every interaction into real-time business intelligence — fueling predictive decisioning, automation, and continuous optimization across the CX journey.' With iQor's PCI-DSS, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications, as well as HIPAA compliance, infinityAiQ provides clients with the confidence of operating on a secure, resilient infrastructure. Whether deployed as a full contact center solution or integrated with existing systems, the platform is designed to deliver unmatched intelligence and flexibility across omnichannel environments without disruption. To learn more about how infinityAiQ powers unified intelligence for unmatched CX results, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications
Yahoo
03-06-2025
- Business
- Yahoo
Meet With iQor CXBPO™ at Customer Contact Week Las Vegas 2025
Industry Experts to Showcase infinityAiQ™ Platform and Next-Gen VOC Analytics FT. LAUDERDALE, Fla., June 03, 2025 (GLOBE NEWSWIRE) -- Leaders from iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider unifying AI, analytics, and human expertise, will exhibit at Customer Contact Week (CCW) Las Vegas 2025 at Caesars Forum from June 10 to 12. As the world's largest customer contact event, CCW provides a premier platform for CX leaders to explore cutting-edge innovations and strategic insights shaping the future of customer service. Attendees are invited to connect with iQor's CX experts to learn how global brands are leveraging the company's operational excellence, AI-enabled solutions, and next-generation VOC analytics to drive efficiency, reduce costs, and elevate customer satisfaction. iQor will highlight the power of its infinityAiQ™ platform, the engine that powers its revolutionary CXBPO™ model, turning every customer interaction into business intelligence and every CX process into a growth opportunity — unifying people, processes, and insights to deliver value like never before. Backed by a global team of 180+ data scientists, analysts, and Ph.D.s., iQor's integration of AI and analytics combines proprietary tools, enriched datasets, and advanced partner technologies for exceptional CX. iQor will also demonstrate the benefits of its collaboration with OpenAI. iQor is the first CXBPO to integrate OpenAI's advanced language models into its proprietary analytics platform, empowering brands to instantly analyze customer sentiment and behavior across millions of interactions. This real-time intelligence enables personalized experiences, proactive issue resolution, and smarter decision-making throughout the customer journey. Stop by Booth 1624 in the Expo Hall between 8 a.m. and 5 p.m. PDT on Tuesday, June 10; between 8 a.m. and 6 p.m. PDT on Wednesday, June 11; and between 8 a.m. and 5:30 p.m. PDT on Thursday, June 12, to explore how AI-driven solutions can transform your customer experience strategy. To book time with an iQor CX leader, visit the iQor CCW Las Vegas 2025 event page. To learn more about CCW Las Vegas 2025, visit the official event website. About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: Contact Nicole Gobbo Director of Communications
Yahoo
27-05-2025
- Business
- Yahoo
iQor CXBPO™ Expands in Santa Rosa With a New State-of-the-Art CX Facility
Strategic Expansion Enhances iQor's Scalable Capabilities to Drive Transformational CX and Meet Growing Demand FT. LAUDERDALE, Fla., May 27, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the expansion of its operations in Santa Rosa, Philippines. The new facility enhances iQor's ability to support its growing client base while reinforcing its commitment to delivering best-in-class customer experiences. 'At iQor, we harness technology and innovation to create exceptional experiences for our employees and clients,' said Regional President – Philippines Fleurette Navarro. 'Santa Rosa's strong infrastructure and skilled workforce make it an ideal location for our continued growth. This expansion strengthens our ability to deliver outstanding CX solutions and AI-powered analytics while fostering a dynamic work environment that benefits our team members and the local community.' Santa Rosa's 25,000-square-foot site adds 400 seats, with room to grow. This expansion brings iQor's footprint in the Philippines to 18 locations totaling over 1 million square feet. 'The continued growth of the BPO industry in the Philippines reaffirms our country's position as a premier destination for innovation, talent, and service excellence,' said Jack Madrid, President and CEO of IBPAP. 'iQor's expansion highlights the confidence that global companies place in the capabilities of the Filipino workforce. We welcome their ongoing investment, which contributes to the professional development of our people and strengthens the country's leadership in the global customer experience arena.' iQor's infinityAiQ™ platform harnesses AI to enhance every stage of the customer experience journey through technology, talent, and data-driven insights. From recruiting and training to performance management and compliance, infinityAiQ™ empowers high-performing teams with intelligent tools and real-time analytics. These innovations accelerate hiring and onboarding while driving efficiency, agility, and customer satisfaction that accelerates business growth for clients. iQor is a value-driven, Great Place to Work®-Certified™ global business process outsourcing organization committed to creating rewarding experiences and human connections. Employees enjoy flexible work-in-office and work-at-home positions. iQor's 18 contact centers in the Philippines archipelago span Luzon, Visayas, and Mindanao. Interested candidates are encouraged to apply at About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications iQor Philippines Contact Marilou Vergara Director, Marketing Operations – Philippines
