Latest news with #lossprevention
The Independent
18-06-2025
- Business
- The Independent
Redefining retail security: how to empower people while protecting profits
Toshiba is a Business Reporter client Modern loss prevention is key to operational excellence – driving store performance, associate engagement and shopper trust in retail. Today's retailers are navigating a complex environment where they must find a balance between agility, profitability and rising customer expectations. Key to this is balancing responsiveness with resilience – and at the centre of this balance is modern loss prevention (LP). LP is more vital than ever to support store performance, associate engagement and shopper trust. According to the Incisiv 2025 State of the Industry: Store Innovation report, 50 per cent of retailers plan to explore AI-driven LP systems within the next year. 75 per cent expect a reduction in shrinkage, and 79 per cent anticipate better inventory accuracy. These numbers reflect a shift towards strategic, tech-powered solutions that secure stores while supporting growth. How shrink control fuels innovation Shrink remains one of retail's most stubborn and costly challenges. Whether from theft, human error or operational inefficiencies, shrink directly eats into profits and limits a retailer's ability to invest in the future. But with effective LP, shrink transforms from a problem to manage to a gateway to progress. When LP systems reduce shrink, the financial benefits go straight to the bottom line. This improved profitability opens doors to reinvest in the business to enhance store operations, upgrade technology and elevate customer and associate experiences. Accurate inventory data powered by modern LP solutions enables better merchandising decisions, reduces waste and improves order fulfilment. Ultimately, protecting profits goes beyond minimising loss to driving what comes next. A new approach to loss prevention Loss prevention is evolving into a proactive, customer-first strategy that enhances the retail experience. Traditional methods to stop cases of shrink such as surveillance and security tags are giving way to intelligent systems that guide checkout behaviours, support associates and strengthen trust. A key focus area for loss prevention is the checkout area. Customers expect speed and ease, while retailers need assurance that transactions are accurate. LP tools must work quietly in the background to ensure both outcomes without disrupting the shopping experience. Loss prevention today is about maximising value and delivering trust, speed and an exceptional shopping journey. When done right, it strengthens everything, from associate and customer satisfaction to store operations and inventory accuracy. Supporting associates, improving outcomes In today's retail environment, frontline associates serve as brand ambassadors, problem solvers and the first line of defence in delivering a safe and smooth customer experience. But when store associates are saddled with outdated or intrusive loss prevention systems, this can create unnecessary stress, burnout and high turnover. Innovative AI and computer vision improve security and shopper satisfaction by streamlining the checkout experience. Through intelligent prompts, shoppers have the opportunity to resolve flagged checkout instances on their own without the system pausing and waiting for an associate to intervene and continue. Instead of adding pressure to be on call for every individual checkout flag, associates are supported with intelligent prompts and real-time insights. With the right tools, staff become confident, informed partners who help enhance the customer journey while protecting the business. With an empowered workforce, retailers reduce recruitment and training costs while building a more resilient workforce. These loss prevention systems are designed to work with people, not around them, strengthening the connection between technology and the human touch. Retailers can create a culture of trust, and trust drives performance. The whole store operates better when associates are supported with the right technology. Checkout experience as a key outcome The checkout experience is often a defining moment in the shopping journey for customers. Long lines, unexpected system errors or an awkward security intervention can turn into frustration. Fast, intuitive and secure, checkouts with innovative LP solutions can build shopper trust and confidence to keep them coming back. Toshiba's ELERA® Security Suite makes a powerful difference by combining computer vision and AI to deliver real-time intelligence that enhances speed and accuracy without disrupting the flow of the checkout experience. Produce recognition solutions increase item accuracy, and smart LP alerts address potential fraud scenarios, such as failure to scan an item before bagging, all while maintaining a seamless experience for the customer. With ELERA Security Suite, loss prevention and customer satisfaction work in harmony. Through advanced AI and computer vision, we're building smarter stores where shoppers feel confident and retailers feel in control. Smarter tools for a smarter future Loss prevention must evolve with the customer. Retailers that embrace pairing intelligent tools with empowered store teams are redefining what is possible by building more agile, profitable, and customer-focused operations for the future of retail. It's about predicting, preventing, and executing without sacrificing experience. ELERA Security Suite redefines LP by shifting the focus from reactive enforcement to a proactive, streamlined experience for shoppers while reinforcing operational control and security for staff. By blending automation with human insight, ELERA positions LP as a driver of trust, efficiency and growth in the modern retail landscape. Powered by AI and computer vision, ELERA goes beyond just detecting issues to helping prevent them in real time. This evolution promotes accuracy, supports associates and improves the shopping experience. Advanced recognition capabilities ensure accurate scans, reduce fraud and keep lines moving. Additionally, ELERA's flexible designs can adapt seamlessly across several retail segments, including grocery or speciality stores. The future of loss prevention is predictive, personalised and seamless. LP has evolved into an integrated force driving operational resilience and customer trust. Powered by AI and computer vision, today's LP solutions prevent issues before they happen and adapt in real time while keeping the customer experience smooth and intuitive.
Yahoo
10-06-2025
- Business
- Yahoo
Trigo Retail Launches Computer Vision-AI Powered Loss Prevention Solution
Redefining Shrinkage Control In-Store LONDON, June 10, 2025 /PRNewswire/ -- Trigo Vision Ltd., a leading provider of computer vision AI technology, today announces the launch of its AI-driven loss prevention solution. The solution addresses the growing challenges of retail theft and inventory shrinkage, which result in estimated losses of over $130 billion annually, with shoplifting incidents up 93% compared to pre-COVID levels. Building on its proven computer vision technology—already deployed at autonomous stores by some of the world's largest retailers, including Tesco in the UK and REWE in Germany—Trigo's latest solution offers a capex-free approach to combat retail loss. The solution uniquely compares each scanned item with what the shopper picks up, identifying any mismatches in real time. If an item is taken but not scanned, an alert is triggered at checkout—maintaining customer privacy and a frictionless shopping experience. Enhanced Detection That Improves the Customer Experience While many retailers have "eyes"—CCTV cameras—Trigo's computer vision AI acts as a brain. The platform tracks shoppers as anonymised figures and identifies which items are picked up—particularly from high theft areas—then cross-references them against what's scanned at checkout, whether the items are visible or concealed. Unlike traditional systems that focus only on checkout, Trigo addresses a key blind spot: most shoplifters conceal items in-store, long before reaching the tills. Trigo is the only solution that identifies these actions in real time, delivering instant alerts to store security—across all checkout methods, including self-checkout, manned tills, or Scan&Go—while the shopper is still on-site. Privacy-First Approach Designed with privacy as a top priority, Trigo's solution never uses, collects, or stores any biometric data. Most importantly, the technology is frictionless, ensuring a seamless shopping experience for honest shoppers. Rapid Deployment Using Existing Infrastructure Trigo's solution leverages existing CCTV infrastructure within stores, eliminating the need for significant capital investment in new hardware. Implementation is straightforward, requiring only a connection to existing Network Video Recorder (NVR) systems and integration with the Point of Sale (POS) system. This enables rapid deployment, minimal disruption to operations, and delivers instant ROI. Daniel Gabay, CEO of Trigo, commented: "Trigo's mission is to empower retailers with cutting-edge Computer Vision AI technology to address the sector's biggest challenges. With retail theft on the rise, we are proud to launch a solution that integrates easily into existing estates and delivers quick and efficient loss prevention, along with an improved experience for both retailers and customers." About Trigo: Trigo Retail is a world leader in Computer Vision AI technology, working with leading retailers to tackle some of the sector's most complex challenges. Powered by proprietary technology, Trigo's platform processes over 5 million shopping activities every month with unmatched accuracy—all while maintaining a strict privacy-by-design approach. The Company's CVaaP (Computer Vision as a Product) platform offers vision-based and data-driven advanced retail solutions, such as loss prevention, retail intelligence, fully autonomous stores, and more. For more information, please visit Photo: View original content to download multimedia: SOURCE Trigo Retail Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
The Sun
28-05-2025
- Business
- The Sun
Brazen Walmart ‘thief swipes $500 worth of items with bizarre ticket switching trick at self-checkout'
A WOMAN pulled off a wild ticket-switching stunt at Walmart and walked out with hundreds in goods until surveillance video caught up with her. She racked up 19 visits using the same sneaky trick, cops said. 3 3 The alleged scheme went down in Manitowoc, Wisconsin, roughly 80 miles from Milwaukee. Hailey Wildfong, 38, is now charged with one count of felony retail theft, Seehafer News reported. She's accused of swapping barcodes on merchandise at self-checkout, paying next to nothing for pricier products. A loss prevention employee flagged the strange transactions and showed the footage to police. Walmart's loss prevention team claims Wildfong stole over $500 worth of items in total. The videos reportedly show her scanning swapped tags during nearly 19 separate trips. Wildfong has appeared in court where she was released on her own recognizance and slapped with a $1,000 bond. Court Commissioner Patricia Koppa signed off on the conditions, which include a ban on returning to Walmart. Wildfong's next court appearance is scheduled for June 16. Cops say she is not the only shopper using high-tech checkouts to pull off low-tech scams. How Two Shoppers Stole $141k from Target and Walmart Across 21 States In another case earlier this year, a man named Speedy Gonzalez was arrested in Georgia for ripping off Walmart stores with a trash can trick. The 40-year-old allegedly stuffed pricey products into empty bins, scanned the bins, and walked out with the loot. Gonzalez reportedly stole items like nicotine, diabetic strips, and gum, all while avoiding staff detection. Authorities say Gonzalez pulled the scam off at least 20 times across stores in Georgia. The Gainesville Police Department says they finally caught Gonzalez after a surveillance camera showed him in action. Lieutenant Kevin Holbrook told WAGA that Gonzalez returned to the same store just 10 days later, and police were waiting. Cops searched his car and found stolen items that matched other theft cases across Georgia's Hall, Barrow, Gwinnett, Habersham, White, and Lumpkin counties. Back in 2020, Gonzales was busted for trying to use stolen checks to buy $3,000 in goods at Home Depot, police said. Investigators learned the checks came from a mailbox in Suwanee, just outside of Atlanta. DON'T FORGET FLORIDA Meanwhile, in Florida, another Walmart shopper tried to pull off a grocery version of the scam. Cops say Katherine Gordon used the 'banana trick' to scan cheap fruit barcodes on expensive food. She was able to bag $83 in groceries for a fraction of the price. Walmart has since rolled out smart cameras at some kiosks that track hand movements and check barcode accuracy to prevent future scams. 3
Daily Mail
13-05-2025
- Daily Mail
Wild moment Coles shopper confronts 'customer' spying on her: 'Leave me alone'
A shopper shared footage of the moment she confronted a woman she claimed was an undercover Coles worker spying on her. The woman had been doing her grocery shop when she claimed she noticed a woman in a red top following her around. She pulled out her phone and filmed the woman who was seen carrying several items in her hand. The woman stared at the shopper before briefly walking away. She quickly returned and asked: 'So what's the reason you're making (a) video.' 'Well, you're surveilling me so I'm surveilling you too,' the shopper said. The shopper shared the footage to TikTok along with the caption: 'Tailgated at Coles by this schmuck'. The video has been viewed almost 400,000 times and attracted hundreds of comments with social media users agreeing the shopper was being surveilled. 'The girl in red is an undercover security guard of the store,' one said. 'She is looking at the woman who is filming the video to check if that woman is stealing from the store. Every store has surveillance like this, but people don't know. 'They just wander around with some products like (they're) shopping, (the) same as other people, to keep eyes on the thieves. I know because I use to do this job.' 'How do you know she was loss prevention officer?' another asked before the shopper replied: 'She told me.' 'I did it to make her leave me alone,' she said. Others defended the woman, saying plenty of stores had undercover workers. 'It's not new. Loss prevention officers have been working at Coles and everywhere else for many, many years,' one wrote. 'They're allowed to. Private business. There are other supermarkets you can shop at,' another said. A Coles spokesman told Daily Mail Australia 'plain-clothes security guards' were employed in 'some stores' to 'help keep our team and customers safe'. A loss prevention officer is a type of security guard whose primary responsibility is to identify, deter, and investigate theft and other losses within a company. They often work in retail environments, like shopping centres and large department stores, monitoring suspicious behaviour and potential theft.
