Latest news with #passengerservices
Yahoo
02-07-2025
- Business
- Yahoo
Indian Railways launches integrated mobile application for passenger services
Indian Railways has unveiled the RailOne app, a new initiative aimed at enhancing the passenger interface with railways and improving passenger amenities. Union Railway Minister Shri Ashwini Vaishnaw announced the initiative on the occasion of the 40th Foundation Day of the Centre for Railway Information Systems (CRIS). RailOne is a comprehensive mobile application designed to consolidate various passenger services into a single platform, available for download on both the Android Play Store and the iOS App Store. The app offers an array of features, including a 3% discount on unreserved tickets on the Unreserved Ticketing System (UTS), live train tracking, grievance redressal, and convenient access to e-catering, porter booking, and last-mile taxi services. While reserved tickets will still be available through the Indian Railway Catering and Tourism Corporation (IRCTC), RailOne has received authorisation from IRCTC, aligning with other commercial apps that have partnered with the corporation. The app introduces a single-sign-on system, allowing users to log in via mobile personal identification number (mPIN) or biometric authentication, and supports existing RailConnect and UTS credentials. One of the key advantages of RailOne is its space efficiency, eliminating the need for multiple apps by integrating all necessary functions within a single application. Looking ahead, the Indian Railways is also working on a modern Passenger Reservation System (PRS) set to be completed by December 2025. This system will be agile, multilingual, and scalable, capable of handling ten times the current load, with the ability to process 150,000 ticket bookings and four million enquiries per minute. The new PRS will not only be technologically advanced, offering functionalities such as seat choice and fare calendar, but it will also cater to the needs of diverse groups, including students, and patients. In a recent development, the Digital India Bhashini Division (DIBD) and CRIS signed a Memorandum of Understanding (MoU) to develop multilingual artificial intelligence (AI) solutions for Indian Railways, supporting passenger interactions in 22 Indian languages. "Indian Railways launches integrated mobile application for passenger services" was originally created and published by Railway Technology, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Zawya
19-06-2025
- Business
- Zawya
Serco lands 5-year contract extension with Dubai Airports
Serco has announced a significant contract extension with Dubai Airports, valued at AED495 million ($135 million) and running until December 2030. The five-year extension builds on a longstanding guest experience partnership over six years, following the successful delivery of an initial five-year term and a one-year extension, said Serco in its statement. As part of the agreement, Serco will continue to provide guest experience services across all elements of the passenger journey at Dubai International Airport (DXB) and Dubai World Central – Al Maktoum International (DWC). This includes the deployment of guest experience ambassadors, passenger processing teams, traffic marshals, buggy drivers, chauffeurs, and lounge hosts for VIP services. With more than 1,500 Serco employees currently operating at the airports, the team plays a pivotal role in supporting the movement of over 93 million passengers per year, helping to deliver a seamless, safe, and welcoming experience for travellers, from arrival to departure, said the statement. Phil Malem, CEO of Serco Middle East and CEO of +impact, said: "The latest extension allows us to build on the success we have enjoyed with Dubai Airports over the last six years, supporting Dubai in delivering a best-in-class aviation hub. Dubai Airports continues to set global benchmarks for airport experiences, and we are extremely proud to be part of that journey, helping to shape passenger services through expertly trained teams, innovative solutions, and our customer experience expertise." Majed Al Joker, Chief Operating Officer of Dubai Airports said: "This renewed partnership with Serco comes at a time when guest expectations are higher than ever, and the scale of our operations continues to grow. At DXB and DWC, we see every interaction as an opportunity to create a positive and lasting impression." "Serco's dedicated teams are an extension of that vision, bringing professionalism, empathy, and consistency to some of the most crucial touchpoints along the journey. As we look ahead to welcoming more that 96 million guests this year, this collaboration will play a key role in ensuring our airports remain among the most guest-centric in the world," he added.
Malay Mail
09-05-2025
- Business
- Malay Mail
Passenger rail service coming to Pasir Gudang-Kempas Baru line by next year, says transport minister
JOHOR BARU, May 9 — Keretapi Tanah Melayu Bhd (KTMB) and Railway Assets Corporation (RAC) will introduce passenger services on the Pasir Gudang-Kempas Baru line by next year at the latest. Transport Minister Anthony Loke said the new service is expected to start within six to 12 months, taking into account the need to build new passenger stations along the line. 'Throughout this year, we can find at least three locations (stations) to drop off and pick up passengers,' he told reporters after officiating the reopening of the track for cargo service operations for the Kempas Baru-Pasir Gudang route, near here today. He said the Transport Ministry will carry out studies and discuss with the state government to get suitable locations for the stations. Loke said that for a start, the passenger services would use existing KTMB coaches and that he would consider purchasing new coaches in the future. 'We want something that can be immediately implemented within a short period. We want this project to be implemented promptly, so we will discuss with the Finance Ministry for approval and use RAC resources to finance this project,' he said. Meanwhile, Loke said that the Pasir Gudang-Kempas Baru line has been reopened after being closed since last October for work to upgrade the 39.9-kilometre (km) track, encompassing three main sections, namely Kempas Baru-Seelong, Seelong-Johor Port and Johor Port-Pasir Gudang. He added that the upgrading work involved repairing railway structures, building new drainage systems, replacing track and gravel and improving the signalling and safety systems, with a total project value of RM55 million. 'With the reopening of the track for the Pasir Gudang-Kempas Baru cargo service operation, KTMB will increase container handling from 140 20-foot equivalent unit (TEUs) per day previously to at least 420 TEUs per day, which is a three-fold increase.' 'Previously, KTMB only made two trips a day, but after the reopening, KTMB will have cargo trains making at least six trips daily,' he said. He said that customers can also increase their container transfer activities not only from the Pasir Gudang Port to the Tanjung Pelepas Port but also to other ports in Peninsular Malaysia, including the Kuantan Port via the East Coast Rail Link (ECRL), Port Klang, Penang Port and even out of the country via Thailand and to China. — Bernama
