Latest news with #ERP
The Star
15 hours ago
- Business
- The Star
S'gor utility company clinches award for crisis management
(From left) Air Selangor corporate communication executive Victor Vimal, Elina and brand management head Asyraf Suhaibi receiving the awards for the company. — Courtesy photo SELANGOR'S water utility company Pengurusan Air Selangor Sdn Bhd has received recognition at Hashtag Asia Awards 2025 – a regional social media awards ceremony. The company took home gold in the 'Best Social Media Crisis Management' category for its Emergency Response Plan (ERP) campaign, as well as a bronze in the 'Best Social Media Analytics and Insights' category for its 2024 'Sayang' festive video campaign. It is the second year running that Air Selangor's ERP campaign won in the category. Air Selangor chief executive officer Adam Saffian Ghazali said the recognition underscored the importance of timely, transparent messaging. 'Water is not only vital for daily needs – it is the essence of life. 'Air Selangor's ERP crisis management strategy has been an essential part of our efforts to deliver timely and transparent communication, ensuring our consumers remain well-informed,' said Adam. 'The recognition demonstrates our commitment to delivering meaningful and clear messages to the entire community, especially our consumers,' said Air Selangor corporate communication head Elina Baseri. The 'Sayang' campaign featured a series of festive videos in conjunction with Chinese New Year, Hari Raya, Deepavali and National Day, showcasing the spirit of unity and appreciation for Malaysia's rich cultural diversity. The Hashtag Asia Awards, judged by 30 senior marketing professionals, drew entries from top regional brands including Toyota, Samsung, AIA, Singtel and Watsons.
Finextra
21 hours ago
- Business
- Finextra
Tech Mahindra joins JPMorgan's Payments System Integrator Program
Tech Mahindra J.P. Morgan Payments partnership supports global enterprises in upgrading ERP systems and modernizing payment infrastructure. 0 This partnership brings together Tech Mahindra's knowledge of real-time payments with J.P. Morgan's strong payment platform. This makes financial operations smarter and improves the customer experience. Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, announced it has joined J.P. Morgan Payments System Integrator Program to empower global enterprises to upgrade their payment infrastructure and deliver smarter, more personalized customer experiences. By joining the program, Tech Mahindra will bring its deep expertise in real-time payments, data reconciliation, and enterprise resource planning (ERP) implementations for global clients. With experience in over 1,800 SAP implementations, Tech Mahindra's strength in enterprise transformation, combined with J.P. Morgan Payments' robust payments infrastructure, will help businesses optimize their financial operations. Together, they will empower enterprises with near real-time tracking, enhance reporting and elevate business dashboard functionality by leveraging SAP's Generative AI and Build Process Automation innovations. The Tech Mahindra J.P. Morgan Payments collaboration leverages SAP automation and AI tools to streamline dashboard analytics and reporting. Roshan Shetty, Head of BFSI & Public Sector - Americas, Tech Mahindra, said, 'Enterprises are increasingly looking to modernize complex payment infrastructures that can deliver on specific client needs. Our collaboration with J.P. Morgan Payments will enable businesses to deploy next-generation payment solutions at scale and help them drive sustainable growth while catering to evolving market needs.' As part of the program, Tech Mahindra will also support the global deployment of J.P. Morgan Payments' next-generation solutions by leveraging its strong delivery capabilities, and broad market presence across key industries and geographies. J.P. Morgan Payments combines treasury services, trade & working capital, and card and merchant services capabilities to help pay customers or employees in different currencies around the world. It processes more than $10 trillion payments daily, operating in over 160 countries and over 120 currencies. Sam Yen, Global Head of Enterprise Application Solutions at J.P. Morgan Payments, said, 'We're committed to meeting our clients' needs at every stage of their journey with our ERP solutions. This collaboration will allow us to offer clients the stability and resiliency of J.P. Morgan Payments combined with Tech Mahindra's technology expertise to help them build future-ready experiences that accelerate their business growth.' The System Integrator Program helps joint customers build comprehensive payment strategies by combining J.P. Morgan Payments solutions with expertise from professional service partners. The program is part of the J.P. Morgan Payments Partner Network, which brings together over 80 third-party relationships to help meet customer business needs for end-to-end payment experiences. With the Tech Mahindra J.P. Morgan Payments alliance, global businesses get scalable solutions for tracking things in real time, automating their ERP systems, and making their financial workflows smarter.
Forbes
a day ago
- Business
- Forbes
The Supply Chain Evolution: How To Deploy AI Successfully
Anise Madh is GM of Global Infor Practice at Wipro, a global leader in e-commerce and mobile solutions for Infor CloudSuite ERP M3 and LN. AI is revolutionizing employee resource planning (ERP) systems and supply chain operations by making them more intelligent, predictive and autonomous. Because of its growing role in day-to-day business, AI is much more than an add-on; for many companies, it's becoming the backbone of supply chain management. While challenges and roadblocks still exist, the rollout and nuances of AI applications are prompting a shift in how companies think and operate. To stay ahead, companies must adopt innovative approaches that streamline processes and improve operations throughout the supply chain. Knowing this, the question isn't if you should adopt AI but how you can lead the charge. Being a trailblazer means being willing to explore this tool's full potential, experiment boldly and rethink what's possible. Addressing AI-Related Deployment Challenges When rolling out AI, it's important for companies to consider the hurdles they might face, including these three potential challenges. For some AI and generative AI tools, a lack of clarity exists around the inputs the software requires to perform its capabilities. AI's opacity, often referred to as the "black box" problem, stems from the complexity of its neural networks. Data fed into these systems passes through layers of hidden nodes, performing thousands of computations that are largely inscrutable. This uncertainty is precisely why AI must operate under human oversight, with clear guardrails to define its appropriate use. As Boston Consulting Group noted, human supervision is essential to managing the risks associated with generative AI, but it isn't enough on its own. It must be paired with thoughtful design and well-defined processes that help people detect and de-escalate issues when they arise. While continued economic uncertainty, policy changes and market fluctuations impact far more than just AI implementation, they do play a large part in how successful this tech rollout may be. Take a look at the ups and downs of the market from recent trade wars. Plus, other potential challenges like natural disasters and supplier issues remain. AI's predictive models can struggle to account for uncommon or rapidly evolving events, which could lead to gaps in forecasting accuracy and delayed response strategies. Organizations can incorporate flexible contingency strategies to help with this. For example, a flexible contingency strategy might include a diversified supply chain with backup vendors in various regions. Coupled with AI-based scenario planning, this tactic can help companies respond to natural disasters, policy changes or supplier challenges. Pre-vetted alternatives and adaptive workflows help businesses pivot quickly during unforeseen circumstances. By combining AI capabilities with proactive risk management, organizations can better navigate market fluctuations and maintain operational reliability in an increasingly complex global landscape. Another potential roadblock is having the right team in place for implementation, both internally and externally, and identifying who will run point on ongoing fine-tuning and maintenance of the AI models after deployment. Bain & Company found 44% of executives surveyed lack in-house AI expertise, which is slowing its adoption. Overlooking who runs AI leads to challenges with ownership and managing time-sensitive updates or fixes. Addressing this means bringing in or developing people who truly understand AI, can question its outputs and spot issues like hallucinations or bias before they become problems. Without this level of talent, businesses risk losing control over their AI systems, which can compromise reliability and performance as well as trust from stakeholders. Best practices and guardrails are also crucial for maintaining strong AI governance. Strategies like requiring chain-of-thought explanations from AI tools help enhance transparency and accountability. What's more, establishing well-thought-out verification processes ensures AI insights effectively support decision making. Ultimately, overcoming challenges and ensuring sustained success with AI requires skilled human oversight and strong governance measures that extend well beyond an organization's initial implementation. Bridging Today's Capabilities With Tomorrow's Innovations I believe AI's role in the supply chain is poised for a significant transformation, evolving from a decision-support tool to a more autonomous platform capable of proactively recommending actions across areas such as forecasting, planning and delivery. As AI continues to evolve, I expect organizations to lean on it more to simplify day-to-day operations, cut down on repetitive manual tasks and boost accuracy in forecasting and planning. This shift toward AI-driven decision making will reshape conventional supply chain management approaches. It could also pave the way for smarter and more adaptable logistics strategies. Businesses can start by trialing one or two high-impact AI integrations, like demand forecasting or logistics optimization, and gradually expand their scope. Doing so can allow them to modify their AI implementations while addressing the challenge of building a talent pipeline. The key is to prioritize strategic AI adoption. Companies may also consider using cloud-based advancements to integrate current capabilities with future innovations. Final Thoughts There's no doubt that AI's integration into supply chain management and logistics operations is reshaping business. Whether it's helping to redesign processes or improve how industry leaders forecast and make decisions, AI is helping boost efficiency, accuracy and agility. These tools can help companies anticipate disruptions by streamlining operations and providing elevated insights to inform decision making in an increasingly complex world. The journey isn't without its hurdles, but they are also signs that it's time to evolve. Roadblocks are opportunities for improvement, and companies integrating AI into their ERP and supply chain operations wisely can position themselves for lasting competitive success. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
National Post
5 days ago
- Business
- National Post
Jesta I.S. Unveils Its Enhanced Customer Care Platform to Power Next-Level Service, and Transform How Clients Connect and Engage
Article content MONTREAL — Jesta I.S., a pioneer in the development of enterprise ERP software suites for brand manufacturers, wholesalers and omnichannel retailers, has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The strategic move is part of Jesta's ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries. Article content The new platform will deliver elevated care to Jesta clients in several ways: Article content Article content Effortless submission of support tickets via a powerful and intuitive portal Real-time visibility and tracking of enterprise case life cycles Frictionless, unified communication that includes alerts, notifications, email, web and live chat Faster response and resolution times through intelligent diagnosis and AI automation Enterprise-grade security, including full SSL encryption and advanced access controls Out-of-the-box analytics and configurable reports for continuous improvement Dynamic knowledge repository for self-service and on-demand learning Article content The new customer care platform is effortless to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices. Article content Jesta's future plans include building ticketing functionality directly into the Vision Supply Chain and Vision Retail Management Suites, enabling automated case generation and agent assignment for accelerated case resolution, and leveraging AI agents to engage in multi-step conversations and adapt responses based on user input. Article content 'Our clients are at the heart of everything we do,' said Arvind Gupta, President, Jesta I.S. 'Jesta's next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision. We're eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.' Article content Jesta's new customer care and intelligence platform is live and accessible to all Vision Suite clients. Article content About Jesta I.S.: Article content Trusted by major apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget. Article content Jesta's Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta's Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta's Vision Suite 360 combines the power of the Supply Chain and Retail Suites to optimize product journeys from concept to consumer. Article content Article content Article content
Business Wire
6 days ago
- Business
- Business Wire
Hexagon and Management Controls Inc. Launch Integrated EcoSys™ + myTrack Integrated Solution to Transform STO and Capital Project Performance
HOUSTON--(BUSINESS WIRE)--Hexagon's Asset Lifecycle Intelligence division, a global leader in enterprise project performance solutions, and Management Controls Inc. (MCi), a global leader in contractor data and spend management solutions, today announced the official launch of the EcoSys + myTrack integrated solution. This collaboration delivers a powerful integration that enables real-time cost and progress visibility across shutdowns, turnarounds, and outages (STO), and capital-intensive projects. 'With this integration, project leaders don't have to wait 30, 60, or 90 days to discover issues –they can respond in real time with confidence. It's about moving from reporting to real-time action.' - Ken Naughton, President, MCi Share The new integrated solution combines Hexagon's EcoSys platform with MCi's myTrack platform, which automates the collection and validation of actual contractor labor, equipment, and material data from the field. The result is a seamless data pipeline that delivers trusted daily actuals with the velocity needed to act, not just analyze, empowering organizations to make decisions that change outcomes in real time, not after the fact. 'We're incredibly excited to partner with MCi,' said Corey Short, Vice President, Portfolio Strategy & Enablement, Project Planning and Execution. 'The launch of our integrated EcoSys + myTrack solution enhances how customers manage STOs and capital projects by providing actionable, real-time field visibility.' 'This is about accuracy, visibility, and velocity of data,' said Ken Naughton, President of MCi. 'With this integration, project leaders don't have to wait 30, 60, or 90 days to discover issues –they can respond in real time with confidence. It's about moving from reporting to real-time action.' Designed with implementation expertise from FTI Consulting, the turnkey integrated solution is already seeing strong traction among clients managing complex capital and turnaround portfolios. Key capabilities include: Daily actuals for labor, equipment, and materials SPI/CPI and burn rate metrics within hours of shift completion Real-time vendor performance tracking by crew, skill, or PO Full alignment across industry-leading scheduling, Enterprise Resource Planning (ERP) systems, myTrack, and EcoSys MCi and Hexagon announced the EcoSys + myTrack integrated solution last month at Hexagon LIVE Global 2025 in Las Vegas, where it drew significant interest from industry leaders in energy, chemicals, construction, and manufacturing. Live demonstrations highlighted how the integration empowers teams to proactively course correct, improve forecasting accuracy, and eliminate billing surprises with real-time visibility into contractor performance. About Hexagon Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at and follow us @HexagonAB. About Management Controls Inc. (MCi) MCi empowers companies to maximize visibility, control, and productivity across their contractor workforce and spend. MCi's myTrack platform delivers automated contract compliance and a unified, real-time view of labor, equipment, and materials costs—enabling smarter, safer execution of maintenance, turnarounds, capital projects, and daily operations. With the addition of MCi's Insights-as-a-Service and managed services, organizations can tap into more than 35 years of expertise to drive even greater value from myTrack and unlock new opportunities to boost site performance and efficiency. myTrack is deployed across the globe at over 400+ industrial sites. About FTI Consulting FTI Consulting, Inc. is a leading global expert firm for organizations facing crisis and transformation, with more than 8,100 employees located in 33 countries and territories as of March 31, 2025. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. The Company generated $3.70 billion in revenues during fiscal year 2024. More information can be found at
