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Gulf Insider
12 hours ago
- Gulf Insider
Entire Flight Crew Suspended After Search For Passenger's Stolen Phone
An Indonesian airline suspended the entire cabin crew from a flight after a passenger's lost phone was allegedly traced back to the hotel airline staff were staying in. The incident occurred during a Garuda Indonesia flight GA716 from Jakarta to Melbourne on 6 June, when passenger Michael Tjendara claimed his phone had been stolen. Mr Tjendara said he had placed his device in the backseat pocket before moving seats after takeoff, only to return to his old seat to find his phone gone. The passenger explained the theft in Instagram posts that now appear to have been removed, with a series of screenshots of Find My iPhone, an Apple feature that allows people to track where their devices are. Mr Tjendara claimed the device had been tracked close to the Mercure Hotel, where Garuda crew members were believed to be staying after the flight landed, the MailOnline reported. The screenshots then showed the phone on the move to the Evan Walker Bridge, then near the Yarra River in Melbourne. Mr Tjendara later wrote on LinkedIn that 'sometime during that flight, my iPhone vanished. It wasn't lost. It was stolen'. 'Later that day, Apple's 'Find My' feature showed the device pinging at a Southbank hotel, the same one where the airline crew had just checked in,' he wrote. 'A short time later, the signal disappeared under a bridge along the Yarra River. Most likely, it was thrown into the water.' The passenger said he has cooperated with authorities in both Australia and Indonesia. 'This was never about a phone,' he added. 'It was about feeling safe when you fly. It was about knowing your family's protected.' Garuda Indonesia's commercial director, Ade R. Susardi, released a statement on 9 June in response to social media posts about the lost phone, saying the airline is investigating the incident. The airline said this includes identifying the chronology of the incident with the cabin crew on duty. While the airline only described the phone as 'lost' rather than stolen at, all cabin crew who were on duty on the flight have been temporarily discharged from working while the investigation continues. Mr Susardi said that when the phone was reported as lost, all crew members had carried out standard operational and flight safety procedures, including reporting it to Jakarta airport authorities, who conducted a search. Garuda Indonesia representatives in Melbourne also assisted the passenger in reporting his lost phone to the local police. Mr Susardi said in an update on 12 June that the Indonesian National Police is now supporting the investigation, as well as keeping in contact with the passenger throughout the process. The airline said it 'deeply regrets the incident and apologises for the inconvenience experienced by the passenger'.
Yahoo
2 days ago
- Yahoo
Entire flight crew suspended after search for passenger's stolen phone
An Indonesian airline suspended the entire cabin crew from a flight after a passenger's lost phone was allegedly traced back to the hotel airline staff were staying in. The incident occurred during a Garuda Indonesia flight GA716 from Jakarta to Melbourne on 6 June, when passenger Michael Tjendara claimed his phone had been stolen. Mr Tjendara said he had placed his device in the backseat pocket before moving seats after takeoff, only to return to his old seat to find his phone gone. The passenger explained the theft in Instagram posts that now appear to have been removed, with a series of screenshots of Find My iPhone, an Apple feature that allows people to track where their devices are. Mr Tjendara claimed the device had been tracked close to the Mercure Hotel, where Garuda crew members were believed to be staying after the flight landed, the MailOnline reported. The screenshots then showed the phone on the move to the Evan Walker Bridge, then near the Yarra River in Melbourne. Mr Tjendara later wrote on LinkedIn that 'sometime during that flight, my iPhone vanished. It wasn't lost. It was stolen'. 'Later that day, Apple's 'Find My' feature showed the device pinging at a Southbank hotel, the same one where the airline crew had just checked in,' he wrote. 'A short time later, the signal disappeared under a bridge along the Yarra River. Most likely, it was thrown into the water.' The passenger said he has cooperated with authorities in both Australia and Indonesia. 'This was never about a phone,' he added. 'It was about feeling safe when you fly. It was about knowing your family's protected.' Garuda Indonesia's commercial director, Ade R. Susardi, released a statement on 9 June in response to social media posts about the lost phone, saying the airline is investigating the incident. The airline said this includes identifying the chronology of the incident with the cabin crew on duty. While the airline only described the phone as 'lost' rather than stolen at, all cabin crew who were on duty on the flight have been temporarily discharged from working while the investigation continues. Mr Susardi said that when the phone was reported as lost, all crew members had carried out standard operational and flight safety procedures, including reporting it to Jakarta airport authorities, who conducted a search. Garuda Indonesia representatives in Melbourne also assisted the passenger in reporting his lost phone to the local police. Mr Susardi said in an update on 12 June that the Indonesian National Police is now supporting the investigation, as well as keeping in contact with the passenger throughout the process. The airline said it 'deeply regrets the incident and apologises for the inconvenience experienced by the passenger'.
The Independent
2 days ago
- The Independent
Entire flight crew suspended after search for passenger's stolen phone
An Indonesian airline suspended the entire cabin crew from a flight after a passenger's lost phone was allegedly traced back to the hotel airline staff were staying in. The incident occurred during a Garuda Indonesia flight GA716 from Jakarta to Melbourne on 6 June, when passenger Michael Tjendara claimed his phone had been stolen. Mr Tjendara said he had placed his device in the backseat pocket before moving seats after takeoff, only to return to his old seat to find his phone gone. The passenger explained the theft in Instagram posts that now appear to have been removed, with a series of screenshots of Find My iPhone, an Apple feature that allows people to track where their devices are. Mr Tjendara claimed the device had been tracked close to the Mercure Hotel, where Garuda crew members were believed to be staying after the flight landed, the MailOnline reported. The screenshots then showed the phone on the move to the Evan Walker Bridge, then near the Yarra River in Melbourne. Mr Tjendara later wrote on LinkedIn that 'sometime during that flight, my iPhone vanished. It wasn't lost. It was stolen'. 'Later that day, Apple's 'Find My' feature showed the device pinging at a Southbank hotel, the same one where the airline crew had just checked in,' he wrote. 'A short time later, the signal disappeared under a bridge along the Yarra River. Most likely, it was thrown into the water.' The passenger said he has cooperated with authorities in both Australia and Indonesia. 'This was never about a phone,' he added. 'It was about feeling safe when you fly. It was about knowing your family's protected.' Garuda Indonesia's commercial director, Ade R. Susardi, released a statement on 9 June in response to social media posts about the lost phone, saying the airline is investigating the incident. The airline said this includes identifying the chronology of the incident with the cabin crew on duty. While the airline only described the phone as 'lost' rather than stolen at, all cabin crew who were on duty on the flight have been temporarily discharged from working while the investigation continues. Mr Susardi said that when the phone was reported as lost, all crew members had carried out standard operational and flight safety procedures, including reporting it to Jakarta airport authorities, who conducted a search. Garuda Indonesia representatives in Melbourne also assisted the passenger in reporting his lost phone to the local police. Mr Susardi said in an update on 12 June that the Indonesian National Police is now supporting the investigation, as well as keeping in contact with the passenger throughout the process. The airline said it 'deeply regrets the incident and apologises for the inconvenience experienced by the passenger'.
Yahoo
3 days ago
- Yahoo
Entire flight cabin crew suspended after shock discovery made by passenger
An entire airline cabin crew has been suspended after a passenger's missing iPhone was tracked to their hotel. Michael Tjendara was flying from Jakarta to Melbourne on June 6 when his phone vanished aboard the Garuda Indonesia flight, reports MirrorOnline. The traveller says he left the device in his seat-back pocket, moved to a different seat after take-off and returned afterwards to find it was gone. READ MORE: UK tourists choosing Mediterranean rival over Spain with cheaper flights and hotels Get breaking news on BirminghamLive WhatsApp, click the link to join Tjendara then used Apple's Find My iPhone feature - and was shocked at what he had discovered. The phone's signal led to a spot near Southbank Promenade in Melbourne, right by the Mercure Hotel, where the airline's cabin crew was thought to be staying. Then the signal moved toward Evan Walker Bridge. According to Tjendara, the final location revealed the phone had been dropped into the Yarra River in south-central Victoria, Australia. He shared screenshots and updates about the theft to his Instagram, calling on nearby businesses to check CCTV and help identify those responsible. "This isn't just about a phone - it's about the safety of all passengers in the future. "Please help tag and share this story so the right people see it," he wrote. The shocking incident has sparked major attention across Indonesia. Garuda Indonesia's Director of Commercial and Cargo, Ade R. Susardi, said in a statement on June 9 that all crew members on duty had been suspended while a full investigation is underway. "We are in continuous communication with the concerned passenger and remain committed to supporting him throughout the follow-up process," he told Indonesia Business Post. The airline added that a company representative had been sent to help Mr Tjendara on the ground in Melbourne, and to assist him in filing a police report. Mr Susardi also apologised for the incident on behalf of the airline. "We can confirm that upon receiving the report, all cabin crew had followed standard operating and safety procedures, including promptly coordinating with airport authorities to initiate a search," he said. Garuda Indonesia, the national flag carrier of Indonesia, operates a large domestic and international network with hubs in Jakarta and Denpasar. The airline has been recognised as having the "World's Best Cabin Crew" on multiple occasions as part of Skytrax's 5-Star Airline awards. This prestigious award, often referred to as the "Oscars of the aviation industry," was handed to the airline throughout 2014-2018, and again in 2023. The Mirror has contacted Garuda Indonesia for an update in its investigation.
Daily Record
4 days ago
- Daily Record
Entire flight cabin crew suspended after passenger's lost phone traced to their hotel
An investigation is underway after the airline confirmed all crew members on duty had been suspended. The entirety of an airline cabin crew has been suspended after a passenger's missing iPhone was traced to their hotel. On June 6, Michael Tjendara was flying from Jakarta to Melbourne when his phone disappeared aboard the Garuda Indonesia flight. The traveller says he left the device in his seat-back pocket, moved to a different seat after take-off and returned later to find it was gone, reports the Mirror. Tjendara was left stunned after he used Apple's Find My iPhone feature with what he had discovered. The phone's signal led to a spot near Southbank Promenade in Melbourne, right by the Mercure Hotel, where the airline's cabin crew was believed to be staying. The signal then moved toward Evan Walker Bridge. According to Tjendara, the final location showed the phone had been dropped into the Yarra River in south-central Victoria, Australia. He shared screenshots and updates about the theft to his Instagram, calling on nearby businesses to check CCTV and help identify the people responsible. "This isn't just about a phone - it's about the safety of all passengers in the future. Please help tag and share this story so the right people see it," he wrote. The shocking incident has sparked major attention across Indonesia. Garuda Indonesia's Director of Commercial and Cargo, Ade R. Susardi, said in a statement on June 9 that all crew members on duty had been suspended while a full investigation is underway. "We are in continuous communication with the concerned passenger and remain committed to supporting him throughout the follow-up process," he told Indonesia Business Post. The airline added that a company representative had been sent to help Mr Tjendara on the ground in Melbourne, and to assist him in filing a police report. Mr Susardi also apologised for the incident on behalf of the airline. "We can confirm that upon receiving the report, all cabin crew had followed standard operating and safety procedures, including promptly coordinating with airport authorities to initiate a search," he said. Garuda Indonesia, the national flag carrier of Indonesia, operates a large domestic and international network with hubs in Jakarta and Denpasar. The airline has been recognised as having the "World's Best Cabin Crew" on multiple occasions as part of Skytrax's 5-Star Airline awards. This prestigious award, often referred to as the "Oscars of the aviation industry," was handed to the airline throughout 2014-2018, and again in 2023. Garuda Indonesia has been contacted for an update in its investigation. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'. Get all the big headlines, pictures, analysis, opinion and video on the stories that matter to you. We're also on Facebook - your must-see news, features, videos and pictures throughout the day from the Daily Record, Sunday Mail and Record Online
