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Prepare to be ruthless when buying a new car

Prepare to be ruthless when buying a new car

Auto Express19-06-2025
Along with my official duties as a member of the Auto Express team, I'm also the unofficial go-to car guru for family, friends, friends of friends, acquaintances, passers-by, and pretty much everyone else who has a remote idea of what I do for a living. I'm always happy to help, but a recent encounter has left me feeling a little perturbed. Advertisement - Article continues below
In the same week, I was approached by my partner's best friend and one of my old university lecturers – two people I was more than willing to assist with car buying (especially when they admitted that their know-how was somewhat limited).
One had sadly seen their beloved Vauxhall Corsa written off due to a distracted lorry driver (thankfully nobody was injured), while the other needed a replacement for their trusty but ageing Citroen Xsara Picasso. After a bit of discussion, as well as a few test drives, they respectively decided on a Vauxhall Crossland and a Volvo XC40. So far so good.
However, once it was time to talk money, a dealer sensed one of my car-buying apprentice's knowledge-gaps and used it as an opportunity to pile on the pressure. When I received a panicked phone call regarding the Crossland, I was troubled to hear: 'I need to put the deposit down today because the salesperson has to meet a target'. Skip advert Advertisement - Article continues below
My advice to the Crossland buyer at that moment is the same advice I'm going to give you right now: if a seller is piling on too much pressure, hold your ground and say no, or simply walk away. Either way, their targets are simply not your problem. Advertisement - Article continues below
Maybe I sound a bit harsh, but please hear me out. Salespeople and dealerships have targets to meet, and this concept isn't an issue, nor would I ever dream of preventing someone from achieving some kind of bonus to help pay the bills.
However, what I can't tolerate is guilt-tripping and ultimately piling unacceptable levels of pressure on a buyer – especially one who's anxious about handing over thousands of pounds.
Whether it's a deposit you're not certain about, a finance contract that's unsuitable, or anything else you don't wish to fork out on, never be afraid to say no to a salesperson, no matter how insistent they might be.
The good news is that my Crossland buyer walked away and ended up with a better example at a different dealership.
In the majority of cases, your buying experience will be stress-free, and the salesperson will be professional and polite. However, if for any reason you feel uncomfortable, please don't be afraid to say no or even walk away. It's your money and your decision. Of course, for the smoothest buying experience you can always use our Auto Express Find a Car service.
Take the faff our of buying a car! Our dealer network has some fantastic cars on offer right now with new, used and leasing deals to choose from...
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Do you own the vehicle that's now most targeted by thieves?
Do you own the vehicle that's now most targeted by thieves?

Daily Mail​

time6 minutes ago

  • Daily Mail​

Do you own the vehicle that's now most targeted by thieves?

Car thieves are targeting a specific model at the moment - and it isn't Range Rovers. A study has revealed that despite a 4.5 per cent decline in motor thefts recorded last year , there's been an increase in newer vehicles being stolen. The report raises yet more concerns about well-funded theft rings utilising new tech to breach security systems of the latest models - the ones you would assume are best protected against car crime. It says stolen motor records held by the Driver and Vehicle Licensing Agency (DVLA) show a 6.6 per cent jump in thefts of vehicles less than three years old between 2023 and 2024 - and there's one particular motor that's very much in the sights of organised gangs. Toyota Hilux owners have been put on high alert to take as many security precautions as possible after the theft statistics showed a 549 per cent spike in examples up to three years old being stolen. Some 584 of the pick-ups were reported stolen last year, the DLVA's database shows. Local police forces have been reacting to the increase in reported Hilux thefts over recent months, urging owners - particularly farmers - to invest in vehicle trackers, steering wheel locks and additional CCTV coverage. While the report is more bad news for the Japanese manufacturer - whose sister brand Lexus has been already named the most targeted mainstream car brand by thieves in 2024 - it will be welcomed by Jaguar Land Rover. JLR received praise for its efforts to reduce instances of thefts having invested millions upgrading its vehicle security systems in the last 18 months. The Hilux is widely recognised as one of the most reliable motors on the planet. The workhorse pick-up truck was made famous in the 2003 Top Gear series when an older example proved indestructible, even surviving tumbling from the top of a demolished block of flats. But while the Hilux might have earned a durable reputation, the security systems in the latest generation car - launched in 2016 - are far from impenetrable, according to the data. And there is massive demand for the hard-wearing Toyota in regions where most UK stolen vehicles end up being shipped to. The 4X4 is considered a prized asset particularly in Africa, where its reputation for dependability has made it hugely sought after and prices are inflated due to the high demand for both new and used models. A report published earlier this year by the UK insurance industry's Thatcham Research stated that almost two in five (38.5 per cent) of all pinched motors from Britain are transported to the Democratic Republic of Congo in Central Africa. Other top destinations listed in the report included the UAE, Cyprus, Jamaica and Georgia, driven by global shortages of car parts, high vehicle desirability and 'geopolitical disruption'. Philip Swift, technical director of motor at QuestGates said: 'The increased targeting of the Toyota Hilux reflects changing criminal behaviour and the perceived value of and demand for specific models. 'We advise affected owners to take immediate steps to secure their vehicles.' Police forces raise the alarm on Hilux thefts QuestGates isn't alone in encouraging Hilux drivers to take extra precaution. Last summer, Bedfordshire Police sounded the alarm for Hilux owners when 11 were snatched overnight from addresses in Luton over a few days. Nottinghamshire Police last year also put out a warning to keepers after seven Hilux pick-ups were stolen from various locations across the country - including Balderton, Farndon, Blyth and Newark - within months. And earlier this year, North Yorkshire Police told Hilux owners - notably farmers and in rural communities - to 'take immediate steps' to secure their vehicles. Sergeant David Lund, of North Yorkshire Police's Rural Task Force, said in January: 'While no security system is foolproof, taking precautionary measures will significantly reduce the risk of theft or damage to your Toyota Hilux. 'More and more vehicles in our area being protected by trackers and other security systems, making life extremely difficult for thieves. 'By continuing to invest in high-quality crime prevention kit, parking in secure locations, and remaining vigilant, you'll have peace of mind knowing that your vehicle is as well-protected as possible.' Lund recommended owners install trackers to 'make it far more likely' that police will be able to find a stolen vehicle and well as use 'strong theft deterrents' including steering wheel locks, immobilisers and CCTV systems to ensure the pick-ups aren't an 'easy target'. Kirsty Hyslop, vehicle crime specialist at NFU Mutual, said: 'Pick-ups like the Hilux are essential to farming operations, but their popularity makes them a prime target. 'We've seen both the number and cost of pick-up truck thefts rise in 2025.' West Mercia Police also raised flags about Hilux thefts in the region, but also Ford Ranger pick-up, which have also been targeted by criminals in recent months. Toyota investing £10 million to tackle crimewave This is Money approached Toyota Great Britain for comment about the worrying rise in Hilux thefts. A spokesperson told us: 'For the past few years, there has been an industry-wide issue of vehicle theft in the UK, affecting the most popular models first. 'Toyota GB has invested millions of pounds in a variety of solutions that help protect cars from theft. These include protective plates, immobilisers, blockers and trackers. 'As a vehicle manufacturer, we can never completely eliminate the risk of vehicle theft and, in order to further reduce the theft risk, we regularly collaborate and share information with insurance associations, police and law enforcement authorities, theft prevention experts and other key stakeholders around the world. This enables us to understand new threats and techniques used by thieves and develop more secured systems. 'When it comes to recovery of stolen vehicles, we conducted a trial last year, in conjunction with vehicle security experts, Tracker. 'At a cost of more than £10 million to Toyota, selected customers were provided with a free tracking service. 'Unfortunately, some of those customers were targeted by criminals and their cars were stolen. As a result of the installation of tracking devices, though, a 96 per cent recovery rate was achieved. 'We are rolling out Tracker installation as an option for buyers of certain models, including Hilux, to help add a level of customer reassurance.' 'Our anti-theft measures form part of a nationwide customer care offering. Owners can contact their local dealer to establish whether or not their model would benefit from additional security devices and to discuss options and fitment.' Better news for JLR The QuestGates report heaped praise on JLR after DVLA theft data showed the brand's multi-million-pound investment in its vehicle security systems had paid dividends and seen its motors fall down the pecking order of most-pinched newer models. Britain's biggest car maker last year pumped £15 million into upgrading the anti-theft systems in its vehicles , providing a major software update for all models dating back to 2018 to ensure they had the latest protection to stave off the spike in motor crime. It also handed a further £1 million to police operations around UK ports to help infiltrate well-funded gangs shipping stolen motors out of the country. The massive investment came after a significant jump in thefts of its vehicles, particularly Range Rover, which at one point became uninsurable in London due to the high risk level of these cars. But the new study showed its efforts - and investment - has been fruitful. Thefts of Land Rover models saw 'substantial decreases', QuestGates said. Less than three-year-old Range Rover Evoque thefts were down 77 per cent last year. 'JLR deserve huge credit for security upgrades which are apparently highly effective in deterring the professional criminals who target new cars,' Swift said. 'Fewer thefts mean fewer claims, lower costs and better outcomes for motor insurance policyholders.' Regionally, thefts of vehicles less than three years old increased significantly in Bedfordshire, Essex and Warwickshire, while Greater Manchester recorded a notable 20 per cent reduction, the study revealed.

Europe Inc's trade deal relief tempered by tariff reality
Europe Inc's trade deal relief tempered by tariff reality

Reuters

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  • Reuters

Europe Inc's trade deal relief tempered by tariff reality

LONDON, July 28 (Reuters) - European companies were on edge on Monday as corporate leaders tried to unpick the real impact of a hard-won U.S. trade deal and lamented a sharp jump in tariffs versus those in place before President Donald Trump's second term. The trade deal announced on Sunday imposes a 15% import tariff on most EU goods. After an initial rally on relief that some sort of deal had been reached, shares of carmakers and alcohol firms fell. Leading the way lower were BMW ( opens new tab, Volkswagen ( opens new tab, Mercedes-Benz ( opens new tab and Stellantis ( opens new tab, along with Pernod Ricard ( opens new tab and Anheuser-Busch InBev ( opens new tab, all down between 1-2%. The falls reflect how the deal is being seen as lopsided, more a win for U.S. President Donald Trump, as well as ongoing uncertainties about the fine print of the final agreement. The 15% rate is better than the 30% once threatened by Trump and will bring clarity for European makers of cars, planes and chemicals, but it's well above initial hopes of a zero-for-zero agreement and an average rate last year of around 2.5%. "The price is high for both sides. European exports are losing competitiveness. U.S. customers are paying the tariffs," said Wolfgang Große Entrup, head of the German Chemical Industry Association VCI, adding though that it could have been worse. "Those who expect a hurricane are grateful for a storm." The deal, which also includes $600 billion of EU investments in the United States and $750 billion of EU purchases of U.S. energy over Trump's second term, includes some exemptions, even if details are still to be ironed out. For carmakers, the 15% tariff is down from more than 25% under the global levy imposed by Trump in April. The EU is also cutting its tariff on U.S.-made cars to 2.5%, a senior European Commission official involved in the talks said. Car parts makers were amongst the strongest stock market performers. Valeo ( opens new tab was up around 4% while French supplier Forvia ( opens new tab, which also announced robust results earlier on Monday, was up over 10%. "Tariffs are lower than those imposed by the U.S. administration in recent months, and if it reduces volatility and uncertainty, it's better for all economic players," Forvia's CFO Olivier Durand said on an earnings call. Aircraft and aircraft parts will be exempt - good news for French planemaker Airbus ( opens new tab - as will certain chemicals, some generic drugs, semiconductor equipment, some farm products, natural resources and critical raw materials. Shares in pharmaceutical companies Sanofi ( opens new tab, Roche (ROG.S), opens new tab and Novo Nordisk ( opens new tab all edged up, while generics maker Sandoz (SDZ.S), opens new tab rose strongly. "It's definitely better than 200%. Most had 25% factored. But I don't think anyone believes it until it's signed," an industry source told Reuters, referring to previous threats from Trump to tax pharmaceutical imports. Shares in the world's biggest supplier of computer chip-making equipment ASML ( opens new tab also rose more than 4%, among the biggest gainers on the pan-European STOXX 600 (.STOXX), opens new tab index. Dutch brewer Heineken ( opens new tab cheered the deal, with CEO Dolf van den Brink welcoming the certainty it brought. The world's No.2 brewer sends beer, especially its namesake lager, to the U.S. from Europe and Mexico, and has also suffered from the indirect effect on consumer confidence in important markets like Brazil. The rate on spirits that could impact firms such as Diageo (DGE.L), opens new tab, Pernod Ricard and LVMH ( opens new tab is still being negotiated though. "It seems that in coming days there could be negotiations for certain agricultural products, zero for zero, which is what the European and U.S. sectors have been calling for," said Jose Luis Benitez, director of the Spanish Wine Federation. Benitez added that a 15% rate could put Europe at a disadvantage versus other wine exporting regions subject to 10% tariffs. "If there are any exceptions, we hope that the (European) Commission understands that wine should be one of them." Lamberto Frescobaldi, the president of Italian wine body UIV, said on Sunday that 15% tariffs on wine would result in a loss of 317 million euros ($372.63 million) over the next 12 months, though the group was waiting to see the final deal text. Others said that the agreement- which followed on the heels of a similar one with Japan - helped bring greater clarity for company leaders, but could still hurt European firms. "While this agreement puts an end to uncertainty, it poses a significant threat to the competitiveness of the French cosmetics industry," said Emmanuel Guichard, secretary general of French cosmetics association FEBEA, which counts L'Oreal ( opens new tab, LVMH ( opens new tab and Clarins among its members. ($1 = 0.8507 euros)

Residents say 'killer' kerb is causing a 'hubcap graveyard'
Residents say 'killer' kerb is causing a 'hubcap graveyard'

BBC News

time33 minutes ago

  • BBC News

Residents say 'killer' kerb is causing a 'hubcap graveyard'

There are no safety concerns over what locals have described as a "killer kerb" that is creating a "hubcap graveyard", according to a 35cm (13ins) trief kerb in Fisherton Street, Salisbury, is designed to stop vehicles mounting the Tracy Beneke said she had witnessed it being hit several times a day, with the kerb now so notorious it has its own Facebook Council's cabinet member for highways Martin Smith said the kerb had always been there but was recently renewed, adding the safety of pedestrians was the "key concern" at the junction. Ms Beneke said the kerb was hit "several times a day every day", adding: "There used to be a hubcap graveyard just on the corner."I think you could have built a whole new car out of the pieces we've seen." The kerb has been listed as a tourist attraction on Google Maps and has multiple Facebook pages dedicated to Lansdale set up one of the Facebook pages and said people have been divided in their opinions about the kerb."You've got people saying it shouldn't be here. On the flipside, you have people saying 'it's a kerb, it's your own fault [if you hit it]'."He added: "There's big chunks taken out of it which would take quite a bit of force. People aren't just tapping it." Mechanic Geddy Porter has fixed damage on cars which have hit the kerb and said repairs can cost thousands of pounds."We've had a few customers who have done the same thing," he said. "All on the bottom edges of the cars." Driving instructor Andy Woodger said driver error is behind the issue."Don't put your car where your eyes have not been first," he added."The way I would teach all my pupils is as they approach the give way to make the left turn is to keep the kerb in view," he said."Either aim your door mirrors in line with the kerb or keep an eye on the kerb in your passenger side window." The kerb is on a junction near Salisbury Railway Station which the council said was used by 11,000 motorists every Smith said the trief kerb has been there a long time, but was renewed in 2024 to create a welcoming environment for said a safety audit had been completed and there were no concerns about the position of the kerb for vehicles."Trief kerbs are higher than a traditional kerb and are designed to prevent vehicles mounting the pavement and hitting pedestrians," he added."They are an approved product for use in the public highway, used throughout both the county and country."

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