Views split on mandatory lecture recording
Deputy vice-chancellor academic Prof Stuart Brock, who is supporting the move, says the new policy would have measures in place to ensure student attendance at lectures did not dwindle.
The proposal, which could be debated before the university's academic senate in September, has been sponsored by Prof Brock and the Otago University Students' Association.
OUSA academic representative Stella Lynch said this had been "a long time coming".
"To me it's just common sense, and showing some respect for our students that we provide them with learning materials when they can't turn up to class."
Ms Lynch said making it mandatory had received some push-back from the academic community, who were worried it would lead to a drop in people attending lectures.
"We can't always turn up ... we've got students who work multiple part-time jobs, or are sick because they live in cold, damp flats.
"Something's got to give and that's often our education, so some staff are concerned that with a lack of attendance, there's going to be a lack of engagement with content — but if we give students rich recordings, that's just another avenue or mode for students to engage with their learning in a way that suits them."
Prof Brock sent a memorandum to university staff last month, asking for responses.
It said the recording of lectures and other teaching activities policy was last reviewed in 2016, and since then there had been many changes in teaching and recording practices at the university, particularly after the Covid-19 pandemic and the adoption of the disability action plan last year.
"It is noted there are strong views from both sides of the lecture recording conversation and while the revised policy proposes making lecture recordings compulsory, we recognise the importance of encouraging in-person attendance whenever possible, and other work is being undertaken to support this."
Prof Brock later told the Otago Daily Times any policy would acknowledge the importance of in-person attendance for a full academic experience.
"If lecture recordings become compulsory, the university will also develop strategies to promote lecture attendance and engagement.
"Recordings are intended to complement — not replace — attendance, providing support for revision or for students with valid reasons for being absent.
"Lecture recordings would not be used as a substitute for regular lecture attendance.
"The proposed policy sets out what exceptions and mitigations need to be in place to manage various risks including student attendance."
Professors the ODT spoke to about the policy had mixed views.
School of Biomedical Sciences Prof Peter Dearden said "we need to record lectures to make sure that if something goes wrong, we can provide them the information".
"But I also think we need just to find ways to ensure that that doesn't mean that students sit in their hall rooms and never come to lectures.
"We can't record labs. We just try to make sure that students come to labs and we do our best to interact with them and make sure that lab work is an interesting experience.
"I kind of think that that's where we need to go with lectures. They need to be much more interactive ..."
Ms Lynch hoped the policy would be adopted.
"We've been talking about it for 18 months. Now it's been really a part of the conversations and socialised for so long that students are just, they're waiting, they're anticipating the policy to go through.
"I don't think the university realises quite the shock and disappointment that it will be if we don't get this."
Prof Brock said a second round of consultation would close later next month.
A process will then follow whereby a revised policy would go through several formal committees before proceeding to the university's senior academic committee, senate and then to council for final approval.
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Otago Daily Times
a day ago
- Otago Daily Times
Views split on mandatory lecture recording
All lectures at the University of Otago could be recorded and available by next year if a group of academics and students gets its way. Deputy vice-chancellor academic Prof Stuart Brock, who is supporting the move, says the new policy would have measures in place to ensure student attendance at lectures did not dwindle. The proposal, which could be debated before the university's academic senate in September, has been sponsored by Prof Brock and the Otago University Students' Association. OUSA academic representative Stella Lynch said this had been "a long time coming". "To me it's just common sense, and showing some respect for our students that we provide them with learning materials when they can't turn up to class." Ms Lynch said making it mandatory had received some push-back from the academic community, who were worried it would lead to a drop in people attending lectures. "We can't always turn up ... we've got students who work multiple part-time jobs, or are sick because they live in cold, damp flats. "Something's got to give and that's often our education, so some staff are concerned that with a lack of attendance, there's going to be a lack of engagement with content — but if we give students rich recordings, that's just another avenue or mode for students to engage with their learning in a way that suits them." Prof Brock sent a memorandum to university staff last month, asking for responses. It said the recording of lectures and other teaching activities policy was last reviewed in 2016, and since then there had been many changes in teaching and recording practices at the university, particularly after the Covid-19 pandemic and the adoption of the disability action plan last year. "It is noted there are strong views from both sides of the lecture recording conversation and while the revised policy proposes making lecture recordings compulsory, we recognise the importance of encouraging in-person attendance whenever possible, and other work is being undertaken to support this." Prof Brock later told the Otago Daily Times any policy would acknowledge the importance of in-person attendance for a full academic experience. "If lecture recordings become compulsory, the university will also develop strategies to promote lecture attendance and engagement. "Recordings are intended to complement — not replace — attendance, providing support for revision or for students with valid reasons for being absent. "Lecture recordings would not be used as a substitute for regular lecture attendance. "The proposed policy sets out what exceptions and mitigations need to be in place to manage various risks including student attendance." Professors the ODT spoke to about the policy had mixed views. School of Biomedical Sciences Prof Peter Dearden said "we need to record lectures to make sure that if something goes wrong, we can provide them the information". "But I also think we need just to find ways to ensure that that doesn't mean that students sit in their hall rooms and never come to lectures. "We can't record labs. We just try to make sure that students come to labs and we do our best to interact with them and make sure that lab work is an interesting experience. "I kind of think that that's where we need to go with lectures. They need to be much more interactive ..." Ms Lynch hoped the policy would be adopted. "We've been talking about it for 18 months. Now it's been really a part of the conversations and socialised for so long that students are just, they're waiting, they're anticipating the policy to go through. "I don't think the university realises quite the shock and disappointment that it will be if we don't get this." Prof Brock said a second round of consultation would close later next month. A process will then follow whereby a revised policy would go through several formal committees before proceeding to the university's senior academic committee, senate and then to council for final approval.
NZ Herald
3 days ago
- NZ Herald
Top power company moves to stop disconnecting customers in hardship - Power to the People, part 3
'It was horrible. That's my family. Your blood runs through each other. It is hard to describe how it felt. 'I think most grandparents would die for their children or grandchildren, and it was painful to watch them go without. 'They were always sick. They had the flu all the time. It's hard to keep them warm, and they all slept in the same bed sometimes. 'It was sad when one of them would text me and go, 'Hi, Nan, we've got no power'. It embarrassed them.' They were on a joint plan where they could share credit, and the grandmother shared what she could, but often had to go without to do so. 'Everybody complained to me because my house was always cold. But it was always cold because I was trying to save money on power. 'A lot of people do this.' Disconnection fees 'punitive' Energy campaigners have condemned disconnections like these - and the fees power companies charge for them - as 'punitive and inappropriate' for an essential service like electricity. Their message seems to be having an effect. Last year, Contact Energy dropped disconnection fees after the Herald's Power to the People campaign and a petition by energy advocates Common Grace. Now Mercury Energy is moving towards dropping fees for non-payment from people in hardship. In response to questions on energy hardship from the Herald and Common Grace, it replied that it was only charging in cases of 'clear fraud' and had not disconnected a customer in hardship for non-payment since June last year. However the survey of power companies showed a majority still charged fees and said they would not stop disconnecting their customers for not paying their bills. The reasons behind keeping disconnections and fees included that it was a 'necessary approach' for some customers and there was a cost to providers to disconnect a customer. Campaigners and experts disagreed. University of Otago professor Kimberley O'Sullivan told the Herald disconnection fees were 'really problematic' and further hurt people in hardship. 'Non-payment often happens if a household experiences some stressor - say maybe someone in the house is unwell or gets hospitalised, the car needs fixing, someone loses work hours or a job, any of those things ... 'Even a household that was once fine can suddenly have a cascade where the bills start piling up and then they might be late with paying their electricity bill - which no one wants to pay late, because everyone needs electricity. 'Hopefully they can catch up, but if they can't, then they might get a disconnection notice, and if they still can't, they might be disconnected (now, thanks to the Consumer Care Obligations, at least there is a minimum process for the retailers to follow when this happens). Kimberley O'Sullivan, University of Otago, detailed the way people can fall into difficulties paying their bills and says the consequence of being disconnected hurts them further. Photo / University of Otago 'Once a household is disconnected, not only are they still trying to deal with whatever it was that put them into that situation in the first place, but the kicker is that there can be significant fees for disconnection and reconnection that need to be paid before they can switch the lights back on.' Consumer NZ's Powerswitch manager, Paul Fuge, agreed, saying disconnecting a vulnerable household that could not pay was disproportionate and harmful. 'Life can be tough. At different points, many of us may experience circumstances that make it difficult to maintain access to essential services,' Fuge said. 'These include job loss, illness, mental health struggles, financial stress, caregiving responsibilities, exposure to domestic violence, or challenges in securing stable housing and employment. 'Some households face even deeper, long-term hardship such as persistent poverty or severely limited incomes, which further compounds their vulnerability.' Fuge said having access to safe, reliable and affordable electricity was fundamental to people's health, wellbeing and ability to function in a modern society. 'Electricity is universally accepted as an essential service. 'Losing access has serious impacts, particularly for people with disabilities or health conditions who rely on electricity to sustain daily life,' he said. 'Providers of essential services must not place commercial interests above consumer safety and wellbeing. Electricity retailers, by choosing to operate in this space, accept a duty of care. If they are unwilling or unable to meet that responsibility, they should not be permitted to serve the market.' Fuge said retailers needed ways to recover unpaid bills. 'Of course, but cutting off an essential service to force payment from people who simply cannot afford it is both punitive and inappropriate'. Vulnerable households, who are already overrepresented among those having difficulty paying their bills, bear the brunt of disconnections. 'The consequences are real,' he said. 'Cold homes are a serious health risk, particularly for children and older people. Respiratory illness is a major public health burden in New Zealand, costing more than $7 billion annually and accounting for one in 10 hospital stays. 'People in the most deprived households are hospitalised for respiratory issues at three times the rate of those in better-off areas,' Fuge said. 'Consumer NZ strongly believes that using disconnection as a method of debt recovery is unsafe and must be phased out. The energy sector must move toward fairer, less harmful ways to prevent and manage debt.' Jake Lilley, from financial mentor charity Fincap, echoed O'Sullivan and Fuge, saying disconnecting a customer was a safety issue and should be avoided. Fincap's senior policy adviser, Jake Lilley, says disconnecting someone from their electricity is a safety issue. Photo / Fincap 'No one should be disconnected because they're unable to pay - and that's not currently what the regulations say. 'And disconnection fees, particularly where someone hasn't been able to pay, make the problem worse," Lilley said. He said the fees were often unlikely to be paid, and, if they were, it was usually through a loan. 'So they're just kicking the can down the road on the affordability issues. 'I do understand there would be some sort of cost to energy providers from others in the system. 'And that would vary depending on the type of meter. But regardless, what's the point? And really, when we look at it, it's an essential service. Would we expect people to be disconnected in the first place because they're unable to pay? And then they are facing further punishment that compounds the issue. Our concern is that it just lumps more debt.' Fuge, from Consumer, said any disconnection fees should reflect actual, reasonable costs to power companies. 'Our analysis of publicly listed fees shows significant variation across retailers,' Fuge said. 'Today, most disconnections are carried out remotely by meter providers, and the technical process is the same regardless of which retailer serves the property. We see no clear justification for the wide differences in what consumers are charged. Consumer NZ's Powerswitch manager, Paul Fuge, says if some retailers are waiving disconnection fees, others should be able to as well. Photo / Supplied 'With the widespread use of smart meters, disconnections and reconnections are now almost entirely done remotely and are largely automated. In most cases, there is no need to physically send someone to the property, as was required in the past. 'This means the actual cost to retailers for carrying out a disconnection or reconnection should be very low. 'Given this, it's difficult to see how high fees can be justified.' Fuge said retailers should not profit from disconnection fees and should not include general administration or debt recovery costs in fees. 'Disconnection and reconnection fees must relate only to the actual cost of the service provided,' he said. 'If some retailers are choosing to waive or significantly reduce these charges, it shows that the costs involved are not prohibitive, and that absorbing them is commercially feasible. This raises legitimate questions about whether the fees charged by others truly reflect the cost of service.' 'Fees reflect costs' - industry The Electricity Retailers' and Generators' Association, which represents Contact Energy, Genesis Energy, Manawa Energy, Mercury, Meridian Energy, and Nova Energy, said retailers did everything they could to avoid disconnecting customers and charging them fees. Chief executive Bridget Abernethy said disconnection was a last resort, and a household was typically only cut off if a retailer found the bill payer was not engaging. Abernethy pointed to Electricity Authority data showing the highest percentage of customers disconnected for more than 24 hours in any month was 0.038 (3.8 people for every 10,000 customers). 'Electricity Authority data demonstrates the industry's disconnection rates are very low. 'Disconnection for non-payment is a last resort, and Erganz members work with their customers to find solutions, including affordable payment options. Disconnections for non-payment typically occur only when a retailer is repeatedly unable to reach a customer despite their best efforts. 'It's a process that takes time and involves cost but, in line with the Consumer Care Obligations, disconnection fees do reflect actual costs.' Abernethy said customers facing difficulty paying for power should contact their retailer as soon as possible. 'Retailers have a range of ways they can help.' Bridget Abernethy, chief executive of the Electricity Retailers and Generators Association of New Zealand, says disconnections are a last resort and typically only done when a customer is not engaging. Photo / File Retailers acknowledged they were essential service providers and recognised this gave them a responsibility to support vulnerable customers, she said. She pointed to several options Erganz member companies had for people who had been disconnected and charged fees. 'Several options [include] setting up affordable payment plans, referrals to government, community and social services, including budgeting support, working with customers to ensure their credit rating is not impacted by debt, and providing information about initiatives such as Power Credits, the Winter Energy Payment or the EnergyMate programme,' Abernethy said. Responding to calls for disconnections to be legislated or regulated away, Abernethy said it already existed in the form of the Consumer Care Obligations. 'Erganz members were key contributors to the development of the Consumer Care Guidelines in 2008, which eventually became the Consumer Care Obligations, and have made significant contributions to improvements over the past decade,' Abernethy said. 'Erganz members are committed to delivering best-practice customer service, and in many cases will go beyond these minimum standards.' Kate Day, co-director of advocacy group Common Grace, put the question to each power company to ask whether they would stop disconnecting customers for non-payment this winter. Here are their answers: Contact said it did not charge disconnection or reconnection fees in cases of non-payment. Toast also does not charge disconnection or connection fees for non-payment. Neither do Globug nor Wise. Mercury said it charged fees in cases of 'clear fraud' only and said it had not disconnected any customers in hardship for non-payment since last June. Genesis Energy and Frank Energy said disconnections were a last resort and pointed to their 'proactive process to contact disconnected households and offer support'. 'Last year, we attempted 1948 calls. Genesis does not charge a bond for onboarding or commission on debt collection,' Genesis and its subsidiary said. Ecotricity, also owned by Genesis, said its fees 'reflect the genuine operational costs associated with managing disconnections and reconnections'. Meridian did not address its fees, only saying it had among the lowest disconnection rates in the industry, but also it was a last resort for customers who are not engaging. 'Disconnection affects only a very small proportion of customers - 0.017% of our total customer base in 2024 - but there remain customers for whom this is a necessary approach. 'We only use credit disconnection as a last resort for customers who refuse to engage with us around unpaid bills and/or mounting debt. When customers do engage, we support them to get back on track. In the event a customer finds themselves disconnected and then advises us that they are in hardship, we won't charge the fees.' Pulse Energy Alliance said its fees were a way to recover the cost of disconnections: 'Our focus is to engage early with customers who are experiencing issues paying their bills to work with the customer to avoid disconnection.' Nova Energy said it had not changed its position on fees; they were still charged. The company pointed to its 'long track record of benchmark low disconnections for non-payment'. Electric Kiwi said it would remove disconnection fees from one of its plans, but disconnections themselves were still a necessary last resort. 'We are preparing to remove disconnection fees from our most accessible, no-strings plan. However, disconnection remains a necessary last resort in very rare cases where we are unable to reach any resolution with a customer and they will not communicate with us.' Switch Utilities, owned by 2degrees, was still charging, but said it would waive fees or refund them 'if a customer indicates financial difficulty'. 'People default on payments for a range of reasons, not just hardship. If their non-payment is because of hardship, then we want to talk to them, so that we can work together to ensure they can stay connected,' Switch said. The Electricity Authority's public figures on companies' disconnection rates in the year to May showed social retailer Nau Mai Rā had the highest rate per 10,000 customers, followed by Pulse Energy Alliance and Switch Utilities. Ezra Hirawani, chief executive and co-founder of Nau Mai Rā, said the high rate reflected the fact that the company focused on providing power to the more vulnerable households. 'What we're dealing with is the higher-risk customers that the other retailers don't,' Hirawani told the Herald. He also said Nau Mai Rā only disconnected a customer (without charge) when the customer was not engaging, which he said was a way to prompt them to re-engage. 'Loudest debt collector gets paid' Lilley, from Fincap, said some power companies insisted they only disconnected customers who repeatedly ignored requests for payment. However, this was a problem financial mentors saw with many struggling clients and was almost an expected response from people in hardship. 'There's this sort of push that people are refusing to engage, but, I imagine in many contexts, people have financial problems with not just their power provider. And they're probably juggling a lot, just to try to get their financial affairs in order. 'It's quite normal for someone who's in a very stressed situation to put their head in the sand as a coping mechanism. 'Your loudest debt collector is the one that gets paid, that might be the argument, but it's not helping the underlying issues here.' Monday: As Kiwis battle rising electricity bills, campaigners call for change Tuesday: Could you get a cheaper plan for electricity? Most companies won't tell Wednesday: Major company moves to stop disconnecting customers in hardship Thursday: Why our biggest power companies should be broken up (and why they shouldn't)
Otago Daily Times
5 days ago
- Otago Daily Times
Schools in literacy crisis, advocacy group warns
By John Gerritsen of RNZ Schools have told advocacy group Lifting Literacy Aotearoa they are struggling with record numbers of students with poor literacy. They say teens are wagging classes and schools are blowing their budgets on extra lessons because they are unable to cope with tough new NCEA reading and writing tests. A snapshot of school experiences gathered by Lifting Literacy showed some students were so far behind in their learning their teachers did not know what to do with them. Lifting Literacy said the situation was a crisis and the government needed to develop a five-year plan to help schools help teens learn to read and write. Principals and teachers from 29 secondary schools responded to an informal Lifting Literacy survey. Their comments revealed the introduction of high-stakes NCEA literacy and numeracy tests called "corequisites" had coincided with the worst-prepared cohort of teenagers some schools had ever seen - thanks to Covid. "It's an enormous issue. We have an increasing number of students who are very limited in both reading and writing," wrote one respondent. "Each year students who come to us at Year 9 are showing increasingly low literacy levels and increasingly high learning needs. The impact is huge," said another. The respondents said teachers were struggling to teach classes that ranged from the barely literate to high-achievers and schools were "scrounging" for funding. "Most high school teachers do not have qualifications to address this," said one respondent. "Pressure has fallen on high schools with little or no support," said another. "We are now operating in planned deficit budgets to fund the high level of need and high stakes for students due to NCEA changes," said one principal. Several respondents said their schools bankrolled literacy catch-up classes and training from the Kahui Ako scheme that gave some teachers release time for specialist work with other teachers in their school or across groups of schools. An English teacher from a large, low-decile school who RNZ agreed not to name, said that arrangement allowed her to work with four classes of Year 9 students who could not read. She said the school would have to cover the cost itself next year because the government axed the scheme in its May Budget. Despite the relatively high numbers of struggling Year 9s, the teacher said her school's current Year 11s had entered the school with the lowest level of education of any Year 9 cohort before or since. "They're the ones that are really struggling with the corequisites because they're expected to pass but as they're failing their identity of their ability is dwindling," she said. The teacher said teaching teenagers to read was often "quite a quick fix", with most requiring only three or four "structured literacy" lessons to learn how to decode words by learning which sounds went with each letter. "Teaching kids how to read and read longer words, which seems to be the biggest problem, that's quite a quick fix," she said. "Teaching younger kids takes a longer time, teaching these older kids, even kids who really struggle and some of them who are dyslexic, once they're shown a certain way some of them are off within three or four lessons, they're gone," she said. "Some might take a lot longer, but the majority of them in high school there's nothing wrong with them other than they haven't been taught that A-U is an "or" sound or O-U-G-H can have 6-7 different sounds, or how to split up longer words," she said. She said the government could achieve great results if it funded similar programmes across the country. Another teacher who worked with others across a major city said secondary schools had been left in the lurch. She said teachers were having to figure out themselves how to help their students. "We have a cluster of people who are all working in the literacy space and we're working together and sharing our ideas and sharing with each other because we've got no support from the ministry and no guidance," she said. Janice Langford provided structured literacy training for primary schools, but recently started working with secondary teachers because of the need. She said English teachers were being asked to do the work of specialist literacy teachers and they were not trained for it. Lifting Literacy Aoteroa chair Jennie Watts said in five or 10 years, improvements the government was making in primary schools would flow through to secondary. But in the meantime, students were not getting a fair deal. "There's an urgent gap. We can't let those kids, the kids who are struggling right now and the ones who are about to hit secondary school, we can't just let them fall through the cracks. She said secondary schools needed a five-year strategy including training and funding to improve teens' literacy. It should introduce a new optional literacy subject separate to English, and remove the co-requisite numeracy and literacy requirement for NCEA. Watts said the government should also provide funding for literacy lead teachers, targeted intervention for the students who needed them, and resources aimed at teenagers.
