Awareness seminar highlights safe online shopping in Nizwa
The event was aimed to raise public awareness about consumer rights and safe purchasing practices amidst the rapid transformation of the digital economy.
The seminar, which saw a wide community turnout, began with an opening speech by Ali bin Salim al Hadhrami, Director of the Consumer Protection Department in Al Dakhiliyah. He stated, 'Online shopping has become a part of our daily lives. With this widespread usage, challenges such as commercial fraud, delivery delays and non-compliance with product specifications have also increased. Therefore, awareness is no longer optional — it is essential to protect consumers from practices that harm their interests.'
He added: 'This seminar coincides with the launch of the second edition of the 'Safe Shopping in the Digital Economy' campaign for 2025. We hope it will leave a positive impact on the community by enhancing consumer awareness.'
The event featured visual presentations and working papers. One of the key presentations was a paper titled 'Electronic Contracting', delivered by legal researcher Nasrah bint Mohammed al Saeghiyah, in which she reviewed key consumer rights in digital transactions. She noted that 3,340 violations of the Consumer Protection Law were recorded in 2023 alone, according to figures presented during the 2024 Public Prosecution Conference.
Another working paper was presented by Samiah bint Nasser al Riyamiyah, Quality and Goods Specialist; and Fatma bint Ali al Ramhiyah, Consumer Complaints Researcher, discussing procedures for submitting and processing electronic complaints. The seminar also addressed fundamental consumer rights in online transactions, such as the right to accurate information, freedom of choice, cultural respect, compensation in the case of damage, receiving invoices in Arabic, product quality guarantees and the legal right to return or exchange goods.
Mustafa bin Mohammed al Suleimani, Head of the Market Regulation and Monitoring Section, explained that most complaints in the online shopping sector involve cloth and accessories. He emphasised the availability of various complaint channels, including the consumer protection hotline and the official website, noting that administrative penalties such as fines and license revocations are imposed on violators.
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