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Observer
5 days ago
- Business
- Observer
Forum highlights compliance for safe shopping
NIZWA: In an effort to build trust in the commercial sector and promote a transparent and safe shopping environment, the Consumer Protection Department in Al Dakhiliyah Governorate organised a business forum with the theme 'Partnership and Compliance for a Safe Shopping Environment' in Nizwa. The event, held under the auspices of Shaikh Saleh bin Dhiyab al Rubaiee, Wali of Nizwa, aimed to enhance cooperation among all stakeholders in the market and emphasised the importance of creating a safe and equitable shopping environment that upholds consumer rights and promotes transparency. Ali bin Salim al Hadhrami, Director of the Consumer Protection Department, stated that the forum provided an opportunity for traders, entrepreneurs and government agencies to improve market organisation and promote responsibility. He said, "Our goal is to raise awareness, ensure compliance with regulations and listen to feedback from traders. This will protect consumers and contribute to economic sustainability. Adhering to the Consumer Protection Law and its regulations helps prevent harmful practices and safeguards everyone in the market." Three speakers presented working papers on key topics. Dr Abdulsalam bin Salim al Hinai, a Quality Control Specialist for Goods and Services, discussed the key provisions of the Consumer Protection Law and their implementation, while Abdullah bin Saud al Harrasi highlighted the services available to small businesses and strategies for growth. Radhiyah al Riyami, an administrative researcher, outlined the regulations for banning unsafe products and the reasons behind the removal of certain items from the market.
Observer
14-05-2025
- Business
- Observer
Awareness seminar highlights safe online shopping in Nizwa
NIZWA: The Consumer Protection Department in Al Dakhiliyah Governorate organised an awareness seminar under the title 'Safe Online Shopping', in cooperation with the Omani Women's Association in the Wilayat of Nizwa and the Ihsan Association — Al Dakhiliyah branch on Wednesday. The event was aimed to raise public awareness about consumer rights and safe purchasing practices amidst the rapid transformation of the digital economy. The seminar, which saw a wide community turnout, began with an opening speech by Ali bin Salim al Hadhrami, Director of the Consumer Protection Department in Al Dakhiliyah. He stated, 'Online shopping has become a part of our daily lives. With this widespread usage, challenges such as commercial fraud, delivery delays and non-compliance with product specifications have also increased. Therefore, awareness is no longer optional — it is essential to protect consumers from practices that harm their interests.' He added: 'This seminar coincides with the launch of the second edition of the 'Safe Shopping in the Digital Economy' campaign for 2025. We hope it will leave a positive impact on the community by enhancing consumer awareness.' The event featured visual presentations and working papers. One of the key presentations was a paper titled 'Electronic Contracting', delivered by legal researcher Nasrah bint Mohammed al Saeghiyah, in which she reviewed key consumer rights in digital transactions. She noted that 3,340 violations of the Consumer Protection Law were recorded in 2023 alone, according to figures presented during the 2024 Public Prosecution Conference. Another working paper was presented by Samiah bint Nasser al Riyamiyah, Quality and Goods Specialist; and Fatma bint Ali al Ramhiyah, Consumer Complaints Researcher, discussing procedures for submitting and processing electronic complaints. The seminar also addressed fundamental consumer rights in online transactions, such as the right to accurate information, freedom of choice, cultural respect, compensation in the case of damage, receiving invoices in Arabic, product quality guarantees and the legal right to return or exchange goods. Mustafa bin Mohammed al Suleimani, Head of the Market Regulation and Monitoring Section, explained that most complaints in the online shopping sector involve cloth and accessories. He emphasised the availability of various complaint channels, including the consumer protection hotline and the official website, noting that administrative penalties such as fines and license revocations are imposed on violators.
