T-Mobile discontinues fan-favorite perk
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T-Mobile customers have been left furious at the end of one of their favorite perks, which was promised to last a 'lifetime.' Customers of the phone provider currently have discounted access to streaming service Philo TV. Philo TV offers its subscribers access to around 70 live channels as well as a DVR which allows customers to record TV shows for up to a year.
'Don't worry, your discount will be applied to your T-Mobile bill instead of your Philo TV bill. The $10/mo credit, for up to 24 months, will appear within 1-2 billing cycles,' the notice explained. Outraged customers pointed out that the discounted bills will only last for a maximum of two more years, despite the initial promise being for as long as 'you remain an active T-Mobile subscriber and Philo customer.'
'So much for "for life". I will be cancelling my Philo service,' one outraged T-Mobile subscriber wrote on Reddit. 'I'm pretty disappointed in Philo and T-Mobile for not honoring this discount for life. What a joke,' another agreed. 'Ouch that is going to suck.... hard to justify Hallmark movies for $20/month,' a third opined.
Other customers drew comparisons with an earlier T-Mobile deal that offered YouTube subscriptions at a discount but was later quietly withdrawn. It comes after T-Mobile customers were recently threatened with price hikes as a result of Trump's tariffs. 'If [tariffs] come in and they're significant... that's going to have to be borne by the customer,' CEO Mike Sievert warned in April.
Earlier that month the network's app used by parents to track their children's location suffered a terrifying meltdown. The app is paired with a small GPS device, called SyncUP, which fits inside a child's backpack and allows parents to keep an eye on their kids through the T-Life app.
Some parents who logged into the app found they could no longer see where their kids were. To make matters worse, parents realized they could see the exact, real-time locations of other random children across the country.
Last year T-Mobile also suffered a major outage that saw thousands of customers unable to make calls or send messages for hours. A second major technical failure occurred a month later after four cellular towers were knocked out in Utah.
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