Post offices across India to start digital payments from August 2025
Payment at post offices across India will soon become easier. The Department of Posts has announced plans for all post offices to accept digital payments at their counters from August 2025. This will be possible after upgrading the information technology system, which is being called IT 2.0, to provide digital payments through dynamic QR coding, which links to UPI. Officials said that the Department of Posts would provide help for customers who want to pay digitally instead of cash.advertisementUntil now, post offices in India could not accept digital payments because the systems could not communicate with UPI (Unified Payment Interface). That is changing. The IT 2.0 upgrade will provide an application that will allow counters to generate unique dynamic QR codes for each transaction, making it easier and safer for customers wishing to pay for a service digitally.There has been a pilot rollout of the new system in Karnataka already. All the head offices in Mysore, Bagalkot, and several small offices have successfully implemented QR-based booking of mail products. According to officials, the new payment system capable of making digital payments will be in place across all post offices in the coming years and is expected to be ready by August 2025.
Previously, the Department of Posts had implemented static QR codes at counters to facilitate digital payments. However, this initiative faced technical concerns and a significant number of complaints from customers, which led to its termination. The department has now taken the lessons from that experience and decided to implement dynamic QR codes. Dynamic QR codes are generated in real-time for each transaction and allow customers to make payments securely and more reliably than static codes.This is expected to improve access for millions of people visiting post offices daily, and particularly customers in rural and semi-urban areas, to undergo digital payments for services such as postage, parcels, and deposits into savings schemes. This initiative is also seen as part of the broader push towards a cashless India.- Ends
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