Eurostar accused of letting passengers 'overheat' for hours amid latest travel c
Angry passengers took to social media today, claiming they were left for more than three hours without working toilets, on stifling trains with no air flow.
The operator said in a statement to one traveller: 'We're sending a replacement train to take you to London, which should arrive shortly. You'll need to leave the train.
'For your own safety, please remain seated for now and wait for instructions from our onboard team.'
But the lack of communication from the company has caused serious concern, with passenger Serge de Gheldere writing: 'Almost 3h. Still no news, no air. This is not just an incident or bad luck.
'There is no plan. Instead of opening the doors and trusting the people, they only have one or two doors open and let people almost suffocate. There are asthma patients and infants on board.'
Another woman said she was with two 'overheating' children, in a train with no toilets.
Eurostar has said they are working on 'replacement trains', but the cause of the chaos today is unknown.
Metro has reached out to Eurostar for comment. More Trending
In June, services in both directions between London St Pancras International and Gare Du Nord in Paris were suddenly cancelled after two people were killed in separate collisions near Lille.
Some 600 metres of copper cables were also reportedly stolen, with the operator now forced to run alternative, longer routes.
You have three months from the date you were due to travel to claim a refund.
You can find out how much of the cost you can get back on an e-voucher or cash refund here.
The Eurostar website says: 'If your train is delayed for 60 minutes or more, you are entitled to claim compensation. Please wait at least 24 hours before making a claim – this will give our systems time to process details of your delay.
'If you didn't book directly with us, please get in touch with the person or company you bought your ticket from.'
If the train is cancelled or delayed before departure, those with an unused ticket can exchange for free, claim an e-voucher or request a refund.
Some carriages turned back to the station they departed from after hours of delays.
Many passengers were then left with nowhere to stay after trains arrived back so late in the evening.
Get in touch with our news team by emailing us at webnews@metro.co.uk.
For more stories like this, check our news page.
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