Wegmans testing smart carts at select NY stores: Here's where
Wegmans is testing new smart-cart technology. Pilot programs have begun at Wegmans stores at 6600 Pittsford Palmyra Road, Perinton; 3195 Monroe Ave., Pittsford; and 675 Alberta Drive, Amherst, Erie County, the company said in a statement.
A fourth pilot will launch later this month at the store at 6789 East Genesee St. in DeWitt, near Syracuse.
Wegmans will be testing smart carts from two different providers, it said.
The Perinton and Pittsford Wegmans appear to be using the same provider. Carts available to customers at those stores have touchscreens that allow users to scan items as they go.
'We are limiting the program to these stores as we gather customer feedback to drive improvements,' the statement continued. 'Our goal is to determine if Smart Cart Technology is a fit for the unique shopping assortment offered in our stores and if it meets the shopping needs of our customers.'
This isn't the first time Wegmans has tested the technology.
Last fall, the company tried out smart carts at three stores, including Perinton and Pittsford.
In 2023, it tested an artificial intelligence-powered device at two of its New York stores, including Pittsford.
The gadget resembled a tablet with handles and clipped to the top of a regular shopping cart. Using a system of cameras and sensors, it identified items placed in carts and detected items being removed.
In 2022, after two and a half years, Wegmans pulled the plug on its popular SCAN app, which enabled customers to scan groceries using their smartphones, bag them as they shopped and pay for them using a single code at self-checkouts.
Too many people were walking off with unscanned items, the company said, resulting in unacceptable losses.
Reporter Marcia Greenwood covers general assignments and has an interest in retail news. Send story tips to mgreenwo@rocheste.gannett.com. Follow her on X @MarciaGreenwood.
This article originally appeared on Rochester Democrat and Chronicle: Wegmans testing smart carts at select NY stores: Here's where
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Wegmans testing smart carts at select NY stores: Here's where
Wegmans is testing new smart-cart technology. Pilot programs have begun at Wegmans stores at 6600 Pittsford Palmyra Road, Perinton; 3195 Monroe Ave., Pittsford; and 675 Alberta Drive, Amherst, Erie County, the company said in a statement. A fourth pilot will launch later this month at the store at 6789 East Genesee St. in DeWitt, near Syracuse. Wegmans will be testing smart carts from two different providers, it said. The Perinton and Pittsford Wegmans appear to be using the same provider. Carts available to customers at those stores have touchscreens that allow users to scan items as they go. 'We are limiting the program to these stores as we gather customer feedback to drive improvements,' the statement continued. 'Our goal is to determine if Smart Cart Technology is a fit for the unique shopping assortment offered in our stores and if it meets the shopping needs of our customers.' This isn't the first time Wegmans has tested the technology. Last fall, the company tried out smart carts at three stores, including Perinton and Pittsford. In 2023, it tested an artificial intelligence-powered device at two of its New York stores, including Pittsford. The gadget resembled a tablet with handles and clipped to the top of a regular shopping cart. Using a system of cameras and sensors, it identified items placed in carts and detected items being removed. In 2022, after two and a half years, Wegmans pulled the plug on its popular SCAN app, which enabled customers to scan groceries using their smartphones, bag them as they shopped and pay for them using a single code at self-checkouts. Too many people were walking off with unscanned items, the company said, resulting in unacceptable losses. Reporter Marcia Greenwood covers general assignments and has an interest in retail news. Send story tips to mgreenwo@ Follow her on X @MarciaGreenwood. This article originally appeared on Rochester Democrat and Chronicle: Wegmans testing smart carts at select NY stores: Here's where
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