VinFast partners with Global Assure to strengthen customer support ahead of India launch
VinFast
on Tuesday announced a strategic partnership with
Global Assure
to enhance its customer service network across India, as the company prepares to launch its premium electric SUVs—the
VF 6
and
VF 7
—later this year.
Under the agreement, Global Assure will provide a suite of critical customer services, including a 24x7 call centre, nationwide roadside assistance (RSA), mobile charging solutions, and on-demand service operations. The partnership is aimed at delivering seamless and reliable post-sales support to VinFast customers across the country.
"As VinFast gears up to launch the VF 6 and
VF 7
in India, this partnership underscores our commitment to providing prompt, dependable, and customer-centric support nationwide," said Pham Sanh Chau, CEO of VinFast Asia. The EV maker is targeting a market entry ahead of the upcoming festive season.
Global Assure, known for its deep expertise in vehicle support services and strong nationwide presence, will play a key role in ensuring efficient and high-quality service for VinFast customers. 'Our understanding of Indian consumer expectations and our pan-India operational network will ensure timely and effective support,' said Manish Vijay, Co-founder and CEO of Global Assure.
VinFast has committed an investment of USD 500 million to establish a manufacturing facility in Tuticorin, Tamil Nadu. The plant is expected to be operational by early H2 2025 and will play a central role in the company's ambition to produce up to 1.5 lakh EVs annually. Apart from catering to domestic demand, the company also plans to export vehicles to the Middle East and Africa from its Indian base.
VinFast's entry is expected to intensify competition in India's rapidly growing electric vehicle segment, especially in the premium mid-size SUV space.
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