Glasgow City Council's phone system down for ten hours
Users wear a pendant with an emergency button, allowing them to contact a 24-hour call centre from anywhere within their home.
READ MORE: Council chiefs rake in this amountfrom controversial brown bin permits
Call handlers can then alert family members, the police, or the fire service as needed.
According to the council, although call handlers could see that calls were being received, they were unable to answer them.
The council assured residents that it took immediate action by contacting family members and dispatching responders to check on the welfare of Community Alarm users.
The system has since been fixed, with all of the systems working.
READ MORE: Number of Glasgow City Council staff employed revealed in new FOI
TELEPHONE ISSUES all incoming calls to council services affected. Our alarm receiving centre can see calls coming in but can't answer. This includes calls from service users with a Community Alarm. We will send responders out to check on their well-being. Further update to follow — Glasgow City Council (@GlasgowCC) July 28, 2025
In a statement posted on social media, the council said: "All incoming calls to council services have been affected.
"Our alarm receiving centre can see calls coming in but cannot answer them.
"This includes calls from service users with a Community Alarm.
"We will send responders to check on their well-being."
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