A Gurugram resident filed a complaint on Swachhata App—The internet reacts

Time of India

2 days ago

In a city where civic issues often take time to be addressed, a recent experience shared by a Gurugram resident has brought attention to the effectiveness of the Swachhata App. The user reported multiple garbage dumping sites in their locality and was surprised to see action being taken within the same day– an outcome that has sparked both appreciation and conversation online.
Complaint filed in the morning, cleaning in progress by evening
The incident came to light after a local Reddit user shared their experience on the subreddit r/Gurgaon with the title: 'Peak Gurgaon Moment, I Posted on Swachhata App and it worked.' The user said they had reported three garbage dumping spots in S Block, Sector 24, where trash and discarded furniture had been lying untouched for over a week.
'For the last week, the garbage and discarded furniture were lying in the same place with no hope for cleaning,' the user wrote.
'Yesterday, I read about this Swachhata app and, with zero hopes, I posted three complaints this morning.'
To their amazement, the results were visible within hours. 'In the evening, I came to the balcony. Two of those spots were already cleaned, and the last big one, where tons of garbage had been thrown, was being cleared by a tractor trolley and workers,' they added. Calling the experience 'literally amazing,' the user said they were genuinely impressed by the quick turnaround.
Reddit post:
Social media users react with interest and skepticism
The post sparked responses from other residents, some praising the app's effectiveness, others pointing out delays in their own cities.
'I'm definitely going to try this out too,' one user wrote, showing interest in using the platform.
Another added, 'Didn't work for Delhi. Added a few weeks back, no response. Ticket still open.'
Some residents flagged persistent issues. One user commented, 'Anyone tried this for that major dump near Ardee Mall? The one that blocks two lanes?' Others focused on awareness, with one saying, 'This app needs more visibility. How can we get more people to use it?'
Gurugram's waste woes under the spotlight
While such prompt action is not always the norm, concerns over sanitation in Gurugram have been raised consistently by residents over time.
According to a report by India Today, earlier this month, a French national who had been living in the city for several years voiced her concerns on social media, describing the local living conditions as challenging and expressing frustration over ongoing cleanliness issues.
What the Swachhata App is designed to do
As per sbmurban(dot)org, the Swachhata App, introduced as part of the
Swachh Bharat Mission
, is a digital tool that enables citizens to report sanitation and solid waste-related issues. Each complaint is geo-tagged and directed to the relevant municipal authorities for action.
Times of India
has not independently verified the claims made in the post. All views attributed to social media users are personal opinions and do not reflect the official stance of the publication.
Thumb image: Canva (for representative purposes only)