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Gauteng Health denies body backlog at Helen Joseph Hospital

Gauteng Health denies body backlog at Helen Joseph Hospital

The Gauteng Department of Health has firmly rejected claims that Helen Joseph Hospital experienced a backlog in processing deceased patients due to a shortage of printer cartridges.
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The Democratic Alliance (DA) alleged that corpses could not be transferred to government mortuaries for almost two weeks because of printing delays.
However, the department clarified that the hospital currently has only one body in its mortuary, a patient who was declared dead on arrival last Wednesday.
Gauteng Health Spokesperson Motalatale Modiba explained that the patient was unidentified at arrival but has since been linked to a family in KwaZulu-Natal.
'The body will now be handed over to the forensic services on Monday,' Modiba confirmed.
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Temporary printing issues resolved at Helen Joseph Hospital
While the department acknowledged that the hospital did experience technical difficulties, it insists the matter was handled promptly.
Modiba said printing problems occurred between 17 and 23 June due to delayed payments to service providers. Despite this, the hospital implemented contingency plans to continue operations.
'Five pending cases were processed by 24 June,' he said.
Modiba said that the department had acted to resolve the matter.
'The department would like to reiterate that currently Helen Joseph Hospital has no corpses that are outstanding and awaiting to be processed as a result of printing challenges,' he added.
DA criticism met with pushback
The Democratic Alliance's claims of mismanagement and neglect at the Helen Joseph Hospital have drawn criticism from the department, which views the allegations as misleading. The department maintains that all patients have been processed appropriately and that no backlog exists. It also reassured the public that steps have been taken to avoid a recurrence of such technical issues.
Is public trust in healthcare institutions at risk when administrative issues are politicised?
Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1.
Subscribe to The South African website's newsletters and follow us on WhatsApp, Facebook, X and Bluesky for the latest news.

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Department spokesperson Motalatale Modiba said while the hospital had experienced printing service issues between June 17 and 23, contingency plans were put in place and all affected families had been assisted by Tuesday. 'Contrary to the sensationalised report, the facility's mortuary currently has only one body of a patient who was declared dead on arrival on Wednesday, 25 June. The family of the deceased was eventually traced to KwaZulu-Natal and was notified accordingly,' said Modiba. He said the delay in printing services was due to delayed payments to two service providers, but this had been resolved. 'The department would like to reiterate that currently Helen Joseph Hospital has no corpses that are outstanding and awaiting to be processed as a result of printing challenges,' Modiba said. However, the funeral association's Johan Rousseau on Sunday said the problem had affected at least six cases. 'We've got a serious problem. 'Officials don't understand the trauma this causes for families. Funeral parlours get frustrated because they cannot assist the family properly and in the absence of a regulator or ombudsman there's little recourse,' he said. DA Gauteng spokesperson for health Madeleine Hicklin called on MEC Nomantu Nkomo-Ralehoko to take accountability. 'Despite her shouting from the rooftops that the department is functioning well, the fact that paperwork for the deceased could not be processed shows that the department is irrevocably broken,' Hicklin said. SowetanLIVE

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Gauteng Health denies body backlog at Helen Joseph Hospital
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The Gauteng Department of Health has firmly rejected claims that Helen Joseph Hospital experienced a backlog in processing deceased patients due to a shortage of printer cartridges. ADVERTISEMENT The Democratic Alliance (DA) alleged that corpses could not be transferred to government mortuaries for almost two weeks because of printing delays. However, the department clarified that the hospital currently has only one body in its mortuary, a patient who was declared dead on arrival last Wednesday. Gauteng Health Spokesperson Motalatale Modiba explained that the patient was unidentified at arrival but has since been linked to a family in KwaZulu-Natal. 'The body will now be handed over to the forensic services on Monday,' Modiba confirmed. ADVERTISEMENT Temporary printing issues resolved at Helen Joseph Hospital While the department acknowledged that the hospital did experience technical difficulties, it insists the matter was handled promptly. Modiba said printing problems occurred between 17 and 23 June due to delayed payments to service providers. Despite this, the hospital implemented contingency plans to continue operations. 'Five pending cases were processed by 24 June,' he said. Modiba said that the department had acted to resolve the matter. 'The department would like to reiterate that currently Helen Joseph Hospital has no corpses that are outstanding and awaiting to be processed as a result of printing challenges,' he added. DA criticism met with pushback The Democratic Alliance's claims of mismanagement and neglect at the Helen Joseph Hospital have drawn criticism from the department, which views the allegations as misleading. The department maintains that all patients have been processed appropriately and that no backlog exists. It also reassured the public that steps have been taken to avoid a recurrence of such technical issues. Is public trust in healthcare institutions at risk when administrative issues are politicised? Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1. Subscribe to The South African website's newsletters and follow us on WhatsApp, Facebook, X and Bluesky for the latest news.

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