Latest news with #Kiwi-owned
Scoop
18 hours ago
- Business
- Scoop
Petdirect's Autodeliver Subscription Services Scores Sky-High with 90 NPS in Q1
Press Release: Petdirect 2 July 2025, Auckland, NZ – Petdirect's Autodeliver subscription service has reached a significant milestone, achieving a Net Promoter Score (NPS) of 90 from a survey on over a 1,000 customers between 1 March and 30 June 2025. As New Zealand's leading online pet retailer, Petdirect holds more than half of the specialty online market. Its Autodeliver service is fast becoming a customer favourite, providing a smarter, more rewarding way to shop. With exclusive Pet Perks pricing, Airpoints Dollars earned on every order, and dependable delivery, it's clear why so many pet parents are making the switch. Why Pet Parents Love Autodeliver Here's what customers highlighted: 95% say it is super convenient 85% value how easy it is to adjust or skip deliveries 79% report their orders always arrive on time 65% appreciate the helpful reminders 62% say they value and pricing is excellent They also benefit from: Fast and free shipping on orders over $79 No additional charges for rural delivery A massive range of trusted pet products, always in stock But Petdirect's support goes far beyond delivery. Customers can access expert guidance every step of the way — from nutrition to supplements and beyond. Petdirect offers over 100 expert-authored blogs, personalised recommendations based on pet profiles, and complimentary 15-minute bookings with its in-house Pet Expert Team to help customers make confident, informed choices. 'Since launching Autodeliver in May 2020, our aim has been to make pet care as effortless as possible. Our customers are telling us we're on the right track,' says Dave Anderson, CEO of Petdirect. 'We're focusing on what matters most to pet parents: convenience, rewards and fast, reliable delivery.' About Autodeliver Up to 25% off your first Autodeliver order Up to 15% off every ongoing order No cancellation fees Full flexibility to change or skip deliveries at any time About Petdirect Petdirect is New Zealand's number one Kiwi-owned online pet retailer, proudly supporting cats and dogs with everything they need to live happy, healthy lives. From nutrition to toys and everything in between, Petdirect offers expert advice, top brands, and unmatched convenience. With a growing community of loyal customers, Petdirect continues to lead the pack through innovation, customer care, and a genuine love for pets.
Scoop
3 days ago
- Business
- Scoop
Premium Pet Food Is Booming: Petdirect Reveals What Kiwi Pet Parents Are Buying In 2025
Press Release – Petdirect From freeze-dried to breed-specific formulas, Petdirects growing customer base spanning every corner of the country is choosing food that supports longevity, wellbeing and individual pet needs. Auckland, NZ – Monday 30 June – As New Zealanders increasingly treat their pets as cherished family members, demand for premium pet food is rising sharply. Petdirect, the country's largest Kiwi-owned specialist pet supply retailer, has today released new insights into the evolving purchasing habits of modern pet owners, revealing a strong shift towards health-conscious, ingredient-led feeding in 2025. From freeze-dried to breed-specific formulas, Petdirect's growing customer base – spanning every corner of the country – is choosing food that supports longevity, wellbeing and individual pet needs. 'We're seeing a growing focus on nutrition that's not just complete and balanced, but tailored – whether that's by life stage, ingredient sensitivity or feeding style,' says Dean Kippenberger, Head of Merchandise at Petdirect. 'Pets are part of the family, and their diets are now being treated with the same care and intention as our own.' Petdirect's Pet Food Growth Trends Freeze-dried and air-dried formats see accelerated growth Raw-inspired options from brands like Ziwi Peak, K9 Natural and Feline Natural continue to gain popularity. Driven by whole-prey benefits and high digestibility, this category has seen over 50% growth in the past year, based on Petdirect's internal sales data. Raw Feeding Goes Mainstream: Frozen Food Demand Surges One of the fastest-growing segments in 2025, frozen raw food is seeing an average growth rate of 13% per week in-store. Local suppliers such as Purely Pets, ROAR and Raw Essentials are helping fuel this rise, giving customers more choice in minimally processed, nutrient-rich formats Life-stage specific formulas are gaining share While everyday puppy food demand is softening post-COVID boom, senior and functional nutrition segments are growing by around 4% year-on-year. Petdirect is seeing clear customer movement toward age, breed and condition-specific foods, with brands like Black Hawk and Royal Canin leading the trend. This reflects a broader shift as customers become more educated about how to support their pets' changing needs over time. Hypoallergenic and limited-ingredient diets on the rise Pet parents managing food sensitivities or intolerances are increasingly seeking out single-protein and grain-free options. Brands such as ACANA, Taste of the Wild and Addiction are up 30% compared to the same period last year, as demand rises for clean-label, simplified nutrition. 'As the trusted destination for thousands of Kiwi pet parents, we're proud to be leading this shift toward more informed, health-first choices,' says Kippenberger. 'Our role is to make premium nutrition more accessible, and that starts with expert guidance, flexible service, and a range we truly believe in.' Petdirect's commitment to premium nutrition is reflected not just in its product range, but in the support provided in-store. The team at Petdirect Takapuna plays a hands-on role in guiding local pet parents through their feeding decisions, offering real-time support rooted in care and experience. 'One of the most enjoyable and rewarding parts of working at Petdirect is meeting our customers and their pets face to face. These everyday interactions are at the heart of what we do. Whether it's helping someone choose the right food for a pet with allergies, finding a supplement to support their health, or picking out a special treat for a birthday, we love being part of those moments. More and more, we're seeing local pet parents taking a thoughtful approach to their animals' wellbeing — adding variety through healthy treats, supplements, and high-quality everyday foods. It's a trend we're proud to support, with advice and products that reflect each pet's unique needs.' — Trish Harris, Store Manager, Petdirect Takapuna About Petdirect Petdirect is New Zealand's leading Kiwi-owned speciality pet supply retailer, helping thousands of dogs and cats live healthier, happier lives. With a purpose-built offering that includes premium nutrition, veterinary-grade health products, expert support, and curated accessories, Petdirect is redefining what it means to care for pets in New Zealand. To help pet parents feel confident in every decision, Petdirect provides a growing library of over 100 expert-written blogs, tailored recommendations based on pet profiles, and complimentary 15-minute consultations with its Pet Expert Team. Customers benefit from fast nationwide delivery, no rural surcharges, Airpoints rewards, and personalised advice both online and in-store at the flagship location in Takapuna.
Scoop
3 days ago
- Business
- Scoop
Premium Pet Food Is Booming: Petdirect Reveals What Kiwi Pet Parents Are Buying In 2025
Auckland, NZ – Monday 30 June – As New Zealanders increasingly treat their pets as cherished family members, demand for premium pet food is rising sharply. Petdirect, the country's largest Kiwi-owned specialist pet supply retailer, has today released new insights into the evolving purchasing habits of modern pet owners, revealing a strong shift towards health-conscious, ingredient-led feeding in 2025. From freeze-dried to breed-specific formulas, Petdirect's growing customer base – spanning every corner of the country – is choosing food that supports longevity, wellbeing and individual pet needs. 'We're seeing a growing focus on nutrition that's not just complete and balanced, but tailored – whether that's by life stage, ingredient sensitivity or feeding style,' says Dean Kippenberger, Head of Merchandise at Petdirect. 'Pets are part of the family, and their diets are now being treated with the same care and intention as our own.' Petdirect's Pet Food Growth Trends Freeze-dried and air-dried formats see accelerated growth Raw-inspired options from brands like Ziwi Peak, K9 Natural and Feline Natural continue to gain popularity. Driven by whole-prey benefits and high digestibility, this category has seen over 50% growth in the past year, based on Petdirect's internal sales data. Raw Feeding Goes Mainstream: Frozen Food Demand Surges One of the fastest-growing segments in 2025, frozen raw food is seeing an average growth rate of 13% per week in-store. Local suppliers such as Purely Pets, ROAR and Raw Essentials are helping fuel this rise, giving customers more choice in minimally processed, nutrient-rich formats Life-stage specific formulas are gaining share While everyday puppy food demand is softening post-COVID boom, senior and functional nutrition segments are growing by around 4% year-on-year. Petdirect is seeing clear customer movement toward age, breed and condition-specific foods, with brands like Black Hawk and Royal Canin leading the trend. This reflects a broader shift as customers become more educated about how to support their pets' changing needs over time. Hypoallergenic and limited-ingredient diets on the rise Pet parents managing food sensitivities or intolerances are increasingly seeking out single-protein and grain-free options. Brands such as ACANA, Taste of the Wild and Addiction are up 30% compared to the same period last year, as demand rises for clean-label, simplified nutrition. 'As the trusted destination for thousands of Kiwi pet parents, we're proud to be leading this shift toward more informed, health-first choices,' says Kippenberger. 'Our role is to make premium nutrition more accessible, and that starts with expert guidance, flexible service, and a range we truly believe in.' Petdirect's commitment to premium nutrition is reflected not just in its product range, but in the support provided in-store. The team at Petdirect Takapuna plays a hands-on role in guiding local pet parents through their feeding decisions, offering real-time support rooted in care and experience. 'One of the most enjoyable and rewarding parts of working at Petdirect is meeting our customers and their pets face to face. These everyday interactions are at the heart of what we do. Whether it's helping someone choose the right food for a pet with allergies, finding a supplement to support their health, or picking out a special treat for a birthday, we love being part of those moments. More and more, we're seeing local pet parents taking a thoughtful approach to their animals' wellbeing — adding variety through healthy treats, supplements, and high-quality everyday foods. It's a trend we're proud to support, with advice and products that reflect each pet's unique needs.' — Trish Harris, Store Manager, Petdirect Takapuna About Petdirect Petdirect is New Zealand's leading Kiwi-owned speciality pet supply retailer, helping thousands of dogs and cats live healthier, happier lives. With a purpose-built offering that includes premium nutrition, veterinary-grade health products, expert support, and curated accessories, Petdirect is redefining what it means to care for pets in New Zealand. To help pet parents feel confident in every decision, Petdirect provides a growing library of over 100 expert-written blogs, tailored recommendations based on pet profiles, and complimentary 15-minute consultations with its Pet Expert Team. Customers benefit from fast nationwide delivery, no rural surcharges, Airpoints rewards, and personalised advice both online and in-store at the flagship location in Takapuna.
Scoop
3 days ago
- Business
- Scoop
Premium Pet Food Is Booming: Petdirect Reveals What Kiwi Pet Parents Are Buying In 2025
Auckland, NZ – Monday 30 June – As New Zealanders increasingly treat their pets as cherished family members, demand for premium pet food is rising sharply. Petdirect, the country's largest Kiwi-owned specialist pet supply retailer, has today released new insights into the evolving purchasing habits of modern pet owners, revealing a strong shift towards health-conscious, ingredient-led feeding in 2025. From freeze-dried to breed-specific formulas, Petdirect's growing customer base – spanning every corner of the country – is choosing food that supports longevity, wellbeing and individual pet needs. 'We're seeing a growing focus on nutrition that's not just complete and balanced, but tailored – whether that's by life stage, ingredient sensitivity or feeding style,' says Dean Kippenberger, Head of Merchandise at Petdirect. 'Pets are part of the family, and their diets are now being treated with the same care and intention as our own.' Petdirect's Pet Food Growth Trends Freeze-dried and air-dried formats see accelerated growth Raw-inspired options from brands like Ziwi Peak, K9 Natural and Feline Natural continue to gain popularity. Driven by whole-prey benefits and high digestibility, this category has seen over 50% growth in the past year, based on Petdirect's internal sales data. Raw Feeding Goes Mainstream: Frozen Food Demand Surges One of the fastest-growing segments in 2025, frozen raw food is seeing an average growth rate of 13% per week in-store. Local suppliers such as Purely Pets, ROAR and Raw Essentials are helping fuel this rise, giving customers more choice in minimally processed, nutrient-rich formats Life-stage specific formulas are gaining share While everyday puppy food demand is softening post-COVID boom, senior and functional nutrition segments are growing by around 4% year-on-year. Petdirect is seeing clear customer movement toward age, breed and condition-specific foods, with brands like Black Hawk and Royal Canin leading the trend. This reflects a broader shift as customers become more educated about how to support their pets' changing needs over time. Hypoallergenic and limited-ingredient diets on the rise Pet parents managing food sensitivities or intolerances are increasingly seeking out single-protein and grain-free options. Brands such as ACANA, Taste of the Wild and Addiction are up 30% compared to the same period last year, as demand rises for clean-label, simplified nutrition. 'As the trusted destination for thousands of Kiwi pet parents, we're proud to be leading this shift toward more informed, health-first choices,' says Kippenberger. 'Our role is to make premium nutrition more accessible, and that starts with expert guidance, flexible service, and a range we truly believe in.' Petdirect's commitment to premium nutrition is reflected not just in its product range, but in the support provided in-store. The team at Petdirect Takapuna plays a hands-on role in guiding local pet parents through their feeding decisions, offering real-time support rooted in care and experience. 'One of the most enjoyable and rewarding parts of working at Petdirect is meeting our customers and their pets face to face. These everyday interactions are at the heart of what we do. Whether it's helping someone choose the right food for a pet with allergies, finding a supplement to support their health, or picking out a special treat for a birthday, we love being part of those moments. More and more, we're seeing local pet parents taking a thoughtful approach to their animals' wellbeing — adding variety through healthy treats, supplements, and high-quality everyday foods. It's a trend we're proud to support, with advice and products that reflect each pet's unique needs.' — Trish Harris, Store Manager, Petdirect Takapuna About Petdirect Petdirect is New Zealand's leading Kiwi-owned speciality pet supply retailer, helping thousands of dogs and cats live healthier, happier lives. With a purpose-built offering that includes premium nutrition, veterinary-grade health products, expert support, and curated accessories, Petdirect is redefining what it means to care for pets in New Zealand. To help pet parents feel confident in every decision, Petdirect provides a growing library of over 100 expert-written blogs, tailored recommendations based on pet profiles, and complimentary 15-minute consultations with its Pet Expert Team. Customers benefit from fast nationwide delivery, no rural surcharges, Airpoints rewards, and personalised advice both online and in-store at the flagship location in Takapuna.
Techday NZ
7 days ago
- Business
- Techday NZ
Spectrum appoints Marty Bennett to lead new era of growth
Spectrum has appointed Marty Bennett as its new Country Manager, marking a shift towards stability, governance and renewed focus for the IT services company in New Zealand. The move introduces a leadership change aimed at reinforcing Spectrum's service to essential sectors across the country. With over two decades of technology sector experience, Bennett brings a background in operational oversight and a clear understanding of the local market. The company, based in Auckland, has positioned this appointment as a reset for its direction and priorities. Bennett commented on his appointment, highlighting the history and aims of the company. He stated, "I am incredibly honoured to lead Spectrum into what is a new chapter for our company. Spectrum has a proud 24-year history as a Kiwi business started out of a tiny office in west Auckland. My plan for Spectrum's immediate future is to build upon this strong heritage with renewed vigour we will continue to operate with the highest standards of governance, champion our 'People First' approach, whilst remaining agile and innovative. We have a compelling story of resilience that has brought us to this point. Our journey started building and managing 'big tin' infrastructure for some household names; banks, trains, power companies, manufacturers & government agencies. Whilst we've had a few bumps along the way, and who in IT hasn't in the last 18 months? Things at Spectrum are going from strength to strength. In terms of the details of the bumps, I am 100% focused on looking forward, so I'll leave it to our owner, Paul Tomlinson, to elaborate in the coming weeks." Spectrum's new leadership seeks to assure stakeholders of its strategic continuity, commitment to local operation and investment, and continued focus on staff and clients. Bennett made clear the company's ownership status and future plans, saying, "Regardless of what you may have heard, Spectrum is unequivocally not for sale. We are a proudly Kiwi-owned and operated company, and we are making significant investments in our future here in New Zealand. A key part of this investment is in our people, having met all our staff and clients over the last few weeks, I'm delighted that we are built on an incredibly talented, dedicated and hard-working foundation. Our team has stuck with us through the recent changes and continue to give our clients their all. We have embarked on a significant hiring drive, seeking talented individuals, especially engineers, to join our exceptional team as we gear up for growth and new projects. From a client perspective it was heartening to hear first-hand such positive feedback, considering the challenges this business has faced. Looking forward, we'll focus on our key pillars: Platform-as-a-Service, Network-as-a-Service, Data Protection, Systems Engineering, and IBM Power/AIX. Keep an eye out for more announcements; our new CTO will soon elaborate on the exciting technological opportunities this expansion will support." Governance and people Bennett has announced plans to strengthen the company's board and advisory structures, aiming to maintain best-practice corporate governance. The Country Manager noted a particular emphasis on Spectrum's continued commitment towards data stewardship. He restated, according to the company's ethos, that data would continue to be treated "with dignity and respect," and described data as a taonga (treasure). The management team recently involved all employees in planning the business's strategy for the coming year, using what they refer to as Group Wisdom and Radical Candor, an approach that Bennett indicated would be expanded upon at a later date. He commented, "Last week during our all-hands day we set our Strategy Initiatives for this year using Group Wisdom [all staff voted] and Radical Candor [more about that later]. We are looking forward with great optimism. Our team is energized, we are expanding, and we are ready to deepen our partnerships across New Zealand." Future direction Spectrum stated it is focusing on five core technology pillars: Platform-as-a-Service, Network-as-a-Service, Data Protection, Systems Engineering, and IBM Power/AIX services. The company has begun recruiting for several roles, with a particular focus on engineering capabilities. "Spectrum has a proud 24-year history as a Kiwi business started out of a tiny office in west Auckland. My plan for Spectrum's immediate future is to build upon this strong heritage with renewed vigour we will continue to operate with the highest standards of governance, champion our 'People First' approach, whilst remaining agile and innovative. We have a compelling story of resilience that has brought us to this point." Bennett's approach is underlined by optimism for the future, underpinned by new governance mechanisms, a focus on key service pillars and ongoing engagement with both staff and clients.
