Latest news with #MalaysianImmigrationIntegratedSystem
New Straits Times
2 days ago
- New Straits Times
Autogate system for foreign visitors partially restored at main entry points
PUTRAJAYA: The autogate system for foreign visitors at the country's main entry points has gradually resumed operations from 6pm today. The Malaysian Border Control and Protection Agency (MCBA) said the partial recovery is the result of continuous efforts by the technical teams from both MCBA and the Immigration Department. The disruption had led to congestion and long queues at several key locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In a statement, the agency said that although the system has started functioning, full recovery has yet to be achieved. The agency said repair and system stabilisation work is still underway to ensure operations can return to full capacity. "The situation at all affected major entry points, including KLIA Terminals 1 and 2, as well as the CIQ complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB), remains under control. "Mitigation measures such as the activation of manual counters and the deployment of additional personnel will continue to ensure a smooth and orderly flow of foreign visitors. "MCBA remains committed to restoring the system to ensure that daily immigration operations at the nation's main entry points remain safe and well-managed, and appreciates the patience and cooperation of all parties during this period." The agency had earlier said that preliminary investigations indicate that the issue affecting the autogates stemmed from a data integration failure, which slowed down the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS). As a result of the technical glitch, the autogate system for foreign visitors was non-operational.
New Straits Times
2 days ago
- New Straits Times
Congestion at Johor CIQ as autogate glitch slows entry for foreign travellers
KUALA LUMPUR: Heavy congestion was reported this morning at the bus passenger hall of the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine (CIQ) complex due to a technical fault in the autogate system. Light vehicles also experienced slower traffic approaching the entry checkpoint, although other immigration zones within the complex were not affected. The Malaysian Border Control and Protection Agency, in an update at 11.30am, said the congestion stemmed from a disruption in the automated immigration clearance system at the main entry point used by foreign visitors. Travellers were reminded to ensure their travel documents are valid and in order before approaching immigration counters. "They are also reminded to present a valid visa where required, top up their Touch 'n Go cards prior to arrival, and check their eligibility and submit travel details via the Malaysia Digital Arrival Card (MDAC) portal," the agency said in a Facebook post today. It also advised all visitors to adhere to displayed instructions and give way to those in greater need to ensure comfort and safety for all. Earlier, the agency confirmed that a technical disruption had affected the autogate system used by foreign visitors at the country's main entry points since yesterday. Preliminary investigations indicate that the issue stems from a data integration failure, which has slowed the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS).
![[UPDATED] MCBA confirms technical glitch disrupting autogate system for foreign visitors](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fimages%2Farticles%2Fautogate1606_1752914548.jpg&w=3840&q=100)
New Straits Times
2 days ago
- Automotive
- New Straits Times
[UPDATED] MCBA confirms technical glitch disrupting autogate system for foreign visitors
KUALA LUMPUR: The Malaysian Border Control and Protection Agency (MCBA) has acknowledged a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points since yesterday. Preliminary investigations indicate that the issue stems from a data integration failure, which has slowed down the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS). As a result, the autogate system for foreign visitors is currently non-operational, the agency said in a statement today. The disruption has caused congestion at several major entry points, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. MCBA clarified that the autogate lanes for Malaysian passport holders remain unaffected and continue to function as usual. To manage the situation, all manual immigration counters have been fully activated, with additional personnel deployed to ease congestion and control queue lines. The agency, in collaboration with the Immigration Department, is working to identify the root cause of the disruption and implement a solution as soon as possible. "MCBA is doing its utmost to restore the system and ensure smooth movement at all entry points into the country," it said.
