Latest news with #PublicGrievanceRedressalSystem
Hans India
6 days ago
- Hans India
Woman alleges AR constable cheated her, files plaint
Puttaparthi: Tension prevailed at the Sri Sathya Sai District Collectorate after a woman from Vijayawada accused a police constable of cheating her and sought justice during the PGRS (Public Grievance Redressal System) hearing. According to the complainant, the accused, Firoz, who is currently serving as a Head Constable in the Armed Reserve (AR) wing at the District Police Office, allegedly deceived and exploited her during his duty visit to Vijayawada. The woman claimed she had approached senior police officials multiple times in the past, but no action was taken against the constable, leaving her distressed and unheard. As she arrived at the Collectorate to submit her complaint, the woman was initially stopped by security personnel. However, she insisted on raising her voice publicly, demanding strict action against the constable. Her emotional outburst and verbal confrontation with police officers at the venue created a brief commotion in the premises. She questioned why she had to remain silent when she was the victim of deception and firmly demanded justice. Despite being asked to leave the area due to the disturbance, she managed to formally submit her grievance to the District Revenue Officer (DRO) under the PGRS system. The incident sparked discussion among those present at the Collectorate, drawing attention to the seriousness of the allegations. Authorities have yet to issue an official response regarding the complaint.
The Hindu
6 days ago
- Politics
- The Hindu
Ward Secretariat staff submit representations to Collector over promotions and transfers
Around 100 employees of different Ward Secretariats in Vijayawada converged on the Collectorate premises on June 23, Monday, to give representations to NTR District Collector G. Lakshmisha during the Public Grievance Redressal System about a few demands. One of the employees said they submitted a representation regarding the proposed transfer process of employees of Ward Secretariat. They said Government Order G.O. MS No. 5, which made transfers of those employees, who worked in their native mandal for more than five years, to other mandals mandatory, should be revised. They said instead of transferring the employees to other mandals, they suggested that their ward be considered a unit and that they be transferred to another ward in the same mandal. 'While we made representation to the Collector on Monday morning, we have learnt that the government released revised guidelines on the subject by evening,' said Subhani, a secretary at a Ward Secretariat in Vijayawada. Their other demand included publishing of the seniority list and that it be taken as the basis for processing of transfers. Many employees in Ward Secretariats, who have completed five years of service and are eligible for promotion, have not been promoted so far, pointed out Subhani, who has completed six years of service. 'When we asked officials about it, we were told there are no guidelines in place for promotions. We demand an accurate promotion channel and guidelines for promotions of each functionary,' he said, adding that the employees have also been waiting for arrears of nine months.
Hans India
7 days ago
- Politics
- Hans India
PGRS at mandal, divisional and municipal levels today
Eluru: District collector K Vetriselvi said that with the aim of speeding up the resolution of public grievances and bringing it closer to the people, the state government is also conducting the Public Grievance Redressal System (PGRS) services at the mandal, divisional and municipal levels on Monday. Similarly, at the district level, the PGRS programme is being conducted as usual from 10 am at the Collectorate's Godavari Conference Hall here. The government has now decentralised the complaints-receiving system that was previously implemented at the district level. Through this, people can submit their complaints directly to the nearest mandal offices, divisional offices, or municipal offices. Also, to file a complaint online from home, the official website provided by the government is: To know information about complaint registration, complaint status etc., people can call the toll-free number 1100 (double one double zero). The Collector said that due to this system, people's problems will be immediately reached by the concerned authorities and resolved in a timely manner. She urged the people to avail this opportunity and make full use of it.
The Hindu
22-06-2025
- Politics
- The Hindu
Andhra Pradesh expands public grievance redressal system to mandal, divisional, municipal level
The State government announced the expansion of its Public Grievance Redressal System (PGRS) to the mandal, divisional, and municipal levels starting from Monday (June 23). The significant step towards responsive governance aims to make grievance resolution more accessible and prompt for citizens across the State. District Collector K. Vetriselvi said that the programme, which was previously limited to district level, is now being decentralised to bring the system closer to the people. Citizens will be able to submit their complaints directly at local mandal, divisional, or municipal offices. The district-level PGRS programme will also continue as scheduled on June 23 at 10 a.m. at the Godavari Conference Hall in the Eluru Collectorate, ensuring no disruption in the existing grievance services. To further enhance accessibility, the government has urged citizens to utilise the online platform for lodging complaints and tracking their status. For phone-based assistance, the toll-free number 1100 remains active. Ms. Vetriselvi emphasised that the upgraded system ensures faster communication of grievances to concerned departments and facilitates timely resolution. She encouraged the public to take full advantage of this extended facility to address their issues effectively. The move is part of the State's broader push toward transparent and decentralised governance, empowering citizens at the grassroots level with efficient service delivery and redressal mechanisms, she said.
Hans India
17-06-2025
- Politics
- Hans India
Swift resolution of PGRS petitions is a must: SP Jagadeesh
Anantapur: District Superintendent of Police (SP) P Jagadeesh, IPS emphasized the importance of resolving PGRS (Public Grievance Redressal System) petitions without delay and urged police officials to handle public issues responsibly and transparently. He conducted the PGRS programme at the District Police Conference Hall on Monday, where he received a total of 97 petitions from complainants across various parts of the district. He personally interacted with the petitioners, listened to their grievances, and ensured their concerns were addressed. The complaints included family disputes, domestic violence by spouses/in-laws, land and property conflicts, road access issues, and other civil matters. He held Zoom video conferences with respective police officials to discuss and assess each petition. He instructed them to thoroughly investigate each issue, verify the facts, and take immediate legal action if necessary. He further directed the concerned officers to submit a detailed report on the actions taken to the District Police Office. The event also saw the participation of DSP of the Women's Wing, Mahaboob Basha, and other police officials.
