Pemmasani bats for digital capabilities to transform India Post
Chandra Sekhar Pemmasani
Wednesday said that
India Post
's unparalleled physical presence must be complemented by advanced digital capabilities for the transformation of services to serve 1.4 billion Indians.
'India Post's unmatched physical footprint must now be complemented by cutting-edge digital capabilities. This transformation is about scale, speed, and service for every Indian—from the remotest village to the busiest metropolitan area,' Pemmasani said.
On Tuesday, the minister undertook a strategic review, as part of Centre's broader reform agenda, and visited the mail and parcel operations and business strategy divisions of the Department of Posts.
This initiative, according to the department, would aim to reposition India Post as a technology-driven, citizen-centric
logistics and e-commerce
enabler.
India Post is currently undergoing a comprehensive, technology-driven transformation under the IT 2.0 framework. The initiative is part of a strategic roadmap aimed at positioning India Post as a strong competitor in the logistics industry, especially in the rapidly expanding e-commerce parcel delivery sector.
Pemmasani also reviewed the upgrades designed to introduce real-time track and trace capabilities, customised services for bulk customers, electronic proof of delivery, OTP-based authentication, digital payments, and open API integration.
'These enhancements must enable India Post to offer seamless, end-to-end logistics services comparable to those of leading market players,' he said, adding that there is a need for the reinvention of India's oldest delivery service to meet the demands of a new era by leveraging technology-enabled services.
More than 86,000 post offices are currently using the new application. By August 4, 2025, the entire network of nearly 165,000 post offices would be migrated to the new platform, the department said in a statement.
In line with industry best practices, the India Post has introduced a centralized delivery for all categories of mail and parcels by setting up dedicated delivery centres that consolidate the service areas of existing post offices. A total of 344 delivery centres have been launched nationwide under Phase 1.
The Open Network for Digital Commerce (ONDC) will enable wallet-based prepaid bookings, centralized order tracking, and automated reconciliation with ONDC's accounting systems, the officials said.
Through its collaboration with the Government e-Marketplace (GeM), India Post will provide API-driven automated pricing and centralized dashboards for payment tracking and cash-on-delivery (COD) settlements, the statement added.
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