Workshop ordered to refund RM10,000 for failure to replace car parts as promised

The Star

4 days ago

Muhamad Azam says the car began giving trouble in June 2024.
A PENSIONER filed a case with the Johor Consumer Claims Tribunal against a workshop for failing to rectify his car's leaking and overheating problems.
Tribunal president Hafez Zalkapli ordered the workshop to return a sum of RM10,000 to Muhamad Mufiah, 63, in two weeks.
The claimant's son Muhamad Azam Muhamad appeared before the Tribunal as his father was away performing the haj.
He said Muhamad Mufiah's compact sedan began giving problems in June last year.
The 32-year-old, who works as a telecommunication engineer in Singapore, said his father sent the car to the workshop in Masai, Pasir Gudang for repairs.
'The mechanic suggested an overhaul of the car's engine to solve the problems,'' he said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
Muhamad Mufiah, he said, was willing to proceed but with a condition that the repair works should not exceed RM20,000, which the workshop owner had agreed to.
Muhammad Mufiah made the first payment of RM5,000 on June 19 last year, followed by a second payment of RM4,500 on June 28.
Muhamad Azam said the workshop had claimed that the car was repaired on July 31.
But in August, his father encountered the same problems.
'My father was driving along the North-South Expressway to Kuala Lumpur when the car started to overheat.
'He had to turn back to Johor Baru,'' he said, adding that the car was sent back to the workshop on Aug 1, as it had a three-month warranty.
Muhamad Mufiah then paid another RM6,500 for repairs.
'The workshop demanded another RM11,000 which my father paid on Aug 4, bringing the total bill to RM27,000,' he said.
He said that his father, unhappy with the repair work, sent the car to a workshop in Kuala Lumpur for repairs.
'He spent another RM3,300 for repairs and until today, the car no longer gets overheated,'' said Muhamad Azam.
He said the Kuala Lumpur mechanic informed his father that the Masai workshop did not replace the coolant tank, spark plugs and pistons as claimed.
His father then filed a case with the Tribunal, seeking RM10,000 refund from the Masai workshop.
Those who need assistance in regard to Tribunal matters can call 07-227 1755 or 07-227 1766.