Latest news with #IntegratedGrievanceRedressalSystem
Time of India
4 days ago
- Time of India
Pilibhit secures first rank in UP in redressing IGRS complaints
Pilibhit: The top spot among all 75 districts in Uttar Pradesh for redressing police-related public grievances on the state's Integrated Grievance Redressal System (IGRS) has gone to Pilibhit. This is the second consecutive time since May that the district has secured the number one rank in the monthly review of grievance redressal performance. "The ranking is done by a state-level committee after evaluating 10 parameters, including random verification of complainant satisfaction," SP Abhishek Yadav said on Tuesday. He added that all 17 police stations in Pilibhit scored a perfect 100 during the evaluation. The parameters also included the time taken to resolve complaints, feedback status, action taken by senior officers, data entry quality, IGRS user verification, and the status of physical verification. Yadav credited the achievement to "prompt and diligent action by police personnel, transparent and fair investigations, and careful analysis of all received information."
Hindustan Times
7 days ago
- Politics
- Hindustan Times
Uttar Pradesh minister reviews welfare schemes in Gautam Budh Nagar
Uttar Pradesh minister of state for public works and district in-charge Brajesh Singh on Saturday chaired a review meeting of the development and welfare schemes underway in Gautam Budh Nagar. Brajesh Singh at Child PGI in Noida Sector 30 on Saturday. (HT Photo) Addressing the officials, Singh conducted a department-wise review of schemes being implemented across revenue, agriculture, animal husbandry, child development and nutrition, health, forest, basic and secondary education, women welfare, social welfare, backward classes, minority welfare, empowerment of persons with disabilities, Panchayati Raj, urban development, Pradhan Mantri Awas Yojana, skill development, renewable energy, cooperative, labour, public works departments, among others, officials informed. 'Development projects must be completed on time and with utmost quality. Any negligence or delay will not be tolerated at any level. Government welfare schemes must reach the last person in the queue. It is our responsibility to ensure that benefits are delivered in a transparent and effective manner,' he said. The officials were directed to act promptly on public grievances, ensure effective disposal of complaints on the IGRS (Integrated Grievance Redressal System) portal, and maintain active dialogue with citizens to implement schemes that truly address local needs. 'Public participation and coordination with elected representatives are crucial. Their insights help in shaping policies that are truly public-oriented,' he emphasised. District magistrate Manish Kumar Verma assured that all directives would be implemented in letter and spirit through relevant departments, adding that efforts will be intensified to bring momentum and transparency in delivering welfare schemes to eligible beneficiaries. 'As directed, we will ensure strict implementation of all instructions. Our focus will be on speeding up execution and improving outreach of welfare schemes to all eligible beneficiaries. We are committed to transparency, timely delivery, and active coordination with all departments to fulfil the government's development agenda,' said DM Verma. The meeting was attended by MP Dr Mahesh Sharma, Jewar MLA Dhirendra Singh, Dadri MLA Tejpal Nagar, Dadri Municipal Council chairperson Geeta Pandit, additional police commissioner Rajeev Narayan Mishra, and other dignitaries.
Hindustan Times
06-06-2025
- Business
- Hindustan Times
Gautam Budh Nagar: 5 new police stations get ISO certification for quality
NOIDA: Five more police stations under Gautam Budh Nagar Commissionerate—Beta-2, Bisrakh, Sector 39, Sector 49, and Sector 58—have been awarded the ISO 9001:2015 Quality Management Systems certification, police said on Thursday. An ISO committee assessed these stations across parametres like physical infrastructure, quality assurance, documentation processes, and public interface services, and found them fully compliant and granted the ISO certification, the Gautam Budh Nagar police said in a statement. 'The initiative included a comprehensive action plan focused on improving citizen-police interactions, ensuring timely and qualitative grievance redressal, and upgrading office management systems. As part of the effort, Standard Operating Procedures (SOPs) were developed for all major units and functions within the police stations, including the CCCTNS (Crime and Criminal Tracking Network and Systems) unit, IGRS (Integrated Grievance Redressal System) complaint handling, arms and ammunition maintenance, cyber desks, passport and dispatch sections, women help desks, and implementation of the new criminal laws under the Bharatiya Nyaya Sanhita,' it added. 'International standards were applied to key domains such as law and order, crime control, emergency response, and citizen grievance redressal via the effective rollout of the Citizen Charter. In addition, police personnel stationed at these facilities underwent specialised training programmes on modern policing and public service principles,' police said. In total, eight police stations under the Gautam Budh Nagar Police Commissionerate have now received ISO certification. The previously certified stations comprised Expressway, Badalpur, and Knowledge Park, along with the police commissioner's office in Sector 108 and the police headquarters in Surajpur.
Hindustan Times
06-06-2025
- Hindustan Times
16 lekhpals suspended for negligence in IGRS complaint disposal
: A total of 16 Lekhpals have been suspended in the district for negligence in the disposal of complaints registered through the Integrated Grievance Redressal System (IGRS). Despite repeated notices from the sub-divisional magistrate (SDM) urging the officials to improve their performance, the concerned Lekhpals failed to address the complaints in a timely manner, prompting disciplinary action. Chief revenue officer (CRO), Kunwar Pankaj confirmed that suspension orders had been issued against all the erring Lekhpals. In addition to the suspensions, show-cause notices have also been served to several others. The CRO added that if satisfactory explanations are not received in response to these notices, further action will be taken. As per reports, two Lekhpals have been suspended from each tehsil in the district. The suspended Lekhpals include Kailash Kishore and Rakesh Kumar Pal from Sadar tehsil; Namujja Usmani and Girija Shankar from Handia tehsil; Masood Ahmed and Virendra Kumar from Phulpur tehsil; Satyendra Bhotia and Anurag Kumar from Soraon tehsil; Ikram Ullah and Baijnath Tiwari from Karchana tehsil; Mohd Arif and Jyotsna Singh from Bara tehsil; Ramashankar and Surya Prakash from Meja tehsil; and Shiv Kumar Vaishya and Atul Tiwari from Koraon tehsil.
Time of India
05-06-2025
- Politics
- Time of India
Shravasti tops grievance redressal index for May
Lucknow: Shravasti district emerged top among districts in the resolution of public grievances in May. The rankings released by the CM Dashboard and the Integrated Grievance Redressal System (IGRS) show that Shahjahanpur is second, followed by Amethi in the third position. "Govt receives complaints through various platforms like IGRS, CM Helpline, at tehsil and DM offices, etc. With Chief Minister Yogi Adityanath personally monitoring the system, there was a marked decline in the number of unresolved complaints, as reflected in the May 2025 rankings," said a govt spokesperson. Shravasti district magistrate Ajay Kumar Dwivedi said that a structured strategy was adopted in the district to ensure timely redressal of complaints. Public hearings are conducted every day at 10 am, followed by continuous monitoring of the complaint redressal throughout the day. Pending cases are reviewed at 5 pm and cases where the complainant was dissatisfied with the resolution are assessed at 9 pm. "With all officials treating grievance redressal as a priority, Shravasti consistently ranked among the top five districts in timely and high-quality grievance resolution," he said, adding that the district scored 137 out of 140 points in the May IGRS report, with a resolution rate of 97.86%. Other top performers include Shahjahanpur in the second spot with a 95.71% resolution, Amethi third with 94.29%, Hamirpur fourth with 94.29%, and Ambedkar Nagar fifth with 89.29%. "These districts not only resolved complaints within the stipulated time but also ensured high standards in solution quality. The sixth to tenth ranks were secured by Hathras, Azamgarh, Chandauli, Mainpuri and Siddharthnagar, respectively," the official added.
