UAE Announces New Mortgage Procedures
In a move toward seamless government services in the UAE, the Ministry of Energy and Infrastructure (MoEI) held its inaugural Customer Council meeting to overhaul the mortgage release procedure following loan repayment.
The initiative—part of the Ministry's Smart Government agenda—brings together federal and local authorities, the Emirates Development Bank, and end-users to pinpoint bottlenecks and co-design a streamlined process.
Council participants identified key hurdles that traditionally burdened homebuyers: Multiple required visits to various entities
Inconsistent document checklists across emirates
Lack of digital integration, prolonging case closures
Under the new model, piloting in Ajman before nationwide rollout, all direct debit cancellations will be automatically processed by Emirates Development Bank as soon as a loan is cleared.
Physical trips to collect loan guarantees are eliminated in participating emirates, and digital connectivity between MoEI, Emirates Development Bank, and Ajman's Department of Land and Real Estate Regulation ensures instant notifications once transactions finalise.
These combined enhancements shrink the service timeline from several days to just one working day from repayment.
In concrete terms, customers will no longer need the previous six documents nor make the five visits once deemed unavoidable—achieving a 100 percent reduction in procedural steps.
Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said: 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development.
'It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators.
'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative.
'The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.'
Echoing this, Mohammed Bin Taliah, Chief of Government Services of the UAE Government, noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities.
Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development.
Also Read: UAE Leads World in Mobile Shopping in 2025, With 67 Per Cent Using Phones to Shop
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Gulf Insider
5 days ago
- Gulf Insider
UAE Announces New Mortgage Procedures
The UAE has announced new mortgage plans to slash bureaucracy and support real estate efficiency. In a move toward seamless government services in the UAE, the Ministry of Energy and Infrastructure (MoEI) held its inaugural Customer Council meeting to overhaul the mortgage release procedure following loan repayment. The initiative—part of the Ministry's Smart Government agenda—brings together federal and local authorities, the Emirates Development Bank, and end-users to pinpoint bottlenecks and co-design a streamlined process. Council participants identified key hurdles that traditionally burdened homebuyers: Multiple required visits to various entities Inconsistent document checklists across emirates Lack of digital integration, prolonging case closures Under the new model, piloting in Ajman before nationwide rollout, all direct debit cancellations will be automatically processed by Emirates Development Bank as soon as a loan is cleared. Physical trips to collect loan guarantees are eliminated in participating emirates, and digital connectivity between MoEI, Emirates Development Bank, and Ajman's Department of Land and Real Estate Regulation ensures instant notifications once transactions finalise. These combined enhancements shrink the service timeline from several days to just one working day from repayment. In concrete terms, customers will no longer need the previous six documents nor make the five visits once deemed unavoidable—achieving a 100 percent reduction in procedural steps. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said: 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development. 'It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators. 'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative. 'The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.' Echoing this, Mohammed Bin Taliah, Chief of Government Services of the UAE Government, noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities. Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development. Also Read: UAE Leads World in Mobile Shopping in 2025, With 67 Per Cent Using Phones to Shop
Trade Arabia
11-05-2025
- Trade Arabia
Dar Alwd Construction highlights PRC benefits
Dar Alwd Construction (DAW) recently showcased to UAE Ministry of Energy & Infrastructure (MOEI) officials how PRC (Polymer Resin Concrete) technologies are transforming the standards of infrastructure development. PRC products are known for their extended service life, corrosion resistance, and environmental efficiency. The visit a PRC manufacturing facility in Qatar provided valuable insights into material innovation, quality assurance processes, and advancements in sustainable manufacturing practices. It also reinforced DAW's role in bringing high-performance PRC solutions to the UAE's infrastructure sector. The Ministry of Energy & Infrastructure stated: 'We are committed to integrating innovative, sustainable technologies into our infrastructure projects. Our engagement with advanced materials like PRC reflects our strategic focus on building resilient, future-ready assets that meet the UAE's long-term development vision'. Tarek Musbah Abdulrahman, General Manager of Dar Alwd Construction (DAW), added: 'At Dar Alwd Construction, we remain deeply committed to supporting the UAE's vision for sustainable infrastructure by delivering innovative, high-performance solutions. We are proud to contribute our expertise toward building resilient, future-ready developments that align with the nation's growth objectives.' -
Trade Arabia
27-04-2025
- Trade Arabia
Top industry associations back Seatrade Maritime expo
In an industry first for the region, Seatrade Maritime – organiser of Seatrade Maritime Logistics Middle East – has coordinated 15 industry associations to bring curated content to three stages of the 3-day conference and exhibition. Held under the patronage of the Ministry of Energy & Infrastructure (MOEI) in strategic partnership with DP World and as part of UAE Maritime Week, Seatrade Maritime Logistics Middle East will run from May 6 to 8. The 15 official supporting organisations are: Abu Dhabi Maritime Hub; Dubai Shipping Agents Association (DSAA); Emirates Shipping Association (ESA); Emirates Maritime Legal Association (EMLA); International Bunkering Association (IBIA); ICS Middle East; IMarEST UAE; IMPA Save; The Ship Suppliers Association Dubai (ISSA); Mission to Seafarers; National Association of Freight and Logistics (NAFL); The Nautical Institute; UAE Blue Pass; UAE Harbour Masters Association; and WISTA UAE. Between them, they will be hosting a carefully curated mix of thought leadership conference sessions, panel discussions and in-depth technical workshops fronted by members and covering all aspects of maritime, said the organisers. This includes digitalisation, energy transition, sustainability, engine room operations, bunkering and alternative fuels, port safety, workforce diversity, ship finance and freight rates, innovation in trading and seafarer welfare, they stated. Emma Howell, Content Director at Seatrade Maritime, part of Informa Markets, said: "The maritime cluster in the UAE is a key driver of sustained economic growth in the GCC region and the leading trade associations have a vital role to play in its continued development." "We took the decision this year to give the region's top maritime trade associations greater input into developing our conference programme, and are thrilled with the response," he stated.
