119 of 199 govt depts already digitised, to boost paperless governance: CM
Developed by the National Informatics Centre, Gupta said the e-Office platform showed remarkable results in July, with 119 of 199 departments of Delhi govt being fully operational on the platform, in comparison to just 43 in June. During the same period, the number of digital files used by these departments exceeded 1.18 lakh, marking a growth of over 250% compared to the previous month of June.
The chief minister also noted that the e-Office system not only significantly reduced paper consumption but also made decision-making faster and more transparent.
She said govt officials and staff in Delhi were now benefiting from digital file tracking, quicker approvals and immediate implementation of decisions.
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Gupta said major initiatives were being initiated to make the governance system more "accessible, efficient and transparent" and she had personally transformed her own office (the CM 's office) into an e-Office to set a benchmark for other departments to follow.
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The e-Office project, which aimed at switching over from the physical movement of bulky files to digital working, was first rolled out in 2015, but only a few departments and officials adopted it, leading to its failure. It was again promoted in July 2022, but the govt decided to put it on hold following poor adoption by various departments. It was again pushed by the BJP govt this time, and all departments were asked to switch to the digital movement of files.
Gupta said training was provided to officials and staff at all levels to implement digitalisation in govt offices. "When all central govt offices are functioning on this system, the national capital must also adopt the e-Office platform. We are working in alignment with the vision of the Centre and PM Narendra Modi. This system ensures accountability and provides real-time updates on how long files are pending with any officer or department," the chief minister said.
Highlighting the broader impact, Gupta said digitalisation was not just a technological change, it was a blend of administrative efficiency, transparency and environmental conservation. "Our goal is to ensure that every government task is swift, accurate and citizen-centric, and the e-Office platform is a major step in this direction," she said.
Gupta added that now the legislative assembly was also being made paperless, which was a decisive step towards making Delhi's administration fully digital.
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